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As an entrepreneur, every aspect of my life is influenced by the wellbeing of my business. But what makes a company sustainable? I believe the real value of a company lies in finding a balance between working hard, having fun and living up to your responsibilities. The art lies in surrounding yourself with people who understand your point of view and believe in the importance of every aspect of your growth plan. ! In this safe environment passion and talents get the necessary room to grow. This is what makes me tick, seeing young people growing into more than they ever thought they would be and at the same time establishing my own growth within the company.
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Dak Plus bvbaWe cover your future!
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
1
GROWWAY TO2013
ONLINE www.dakplus.be/ 2013REPORT
Dak Plus bvbaWe cover your future!
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
2
Table of contentEditorial Section
Word from the CEO
Standard indicators
Ethics
The GRI index
Transparency & improvement
Our social impact
Our economic impact
Our environmental impact
Financial statements
Materiality & completeness
Stakeholders
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
Dak Plus bvbaWe cover your future!
3
Word from the CEO
As an entrepreneur, every aspect of my life is influenced by the wellbeing of my business. But what makes a company sustainable? I believe the real value of a company lies in finding a balance between working hard, having fun and living up to your responsibilities. The art lies in surrounding yourself with people who understand your point of view and believe in the importance of every aspect of your growth plan. !In this safe environment passion and talents get the necessary room to grow. This is what makes me tick, seeing young people growing into more than they ever thought they would be and at the same time establishing my own growth within the company.
!Regards,
Vandebuerie Johan
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
Dak Plus bvbaWe cover your future!
4
Curriculum Vitae
Social Engagements Talent At Large initiator - hero 2013 - present SMDB De Springplank board member 2011 - present Jong Voka Kempen - communications manager 2011 - vice-president 2010 - board member 2009 Kickboxing trainer 2004 -2006 !
Hobby Snowboarding, traveling, family, dirt biking and kickboxing
Date of birth: 31/07/1975
Place of birth: Genk
Nationality: Belgium
Experience: 23 years (second generation craftsman)
!Academic education 1988 - 1991 Sint-Lodewijk Construction 1991 - 1993 Flanders Institute for Independent Entrepreneurship !Languages Dutch - Native English - Good working proficiency German - Limited working proficiency
Independent coursework Forklift and reachtruck 2013 Dreamweaver 2013 Mentor 2013 Velux 2012 Plato Leadership 2011 - 2012 STARR method interview 2011 Motivation and interview techniques 2011 Application software MS Excel 2006 - 2007 Basic safety VCA - 2006 Businessplan design - 2001 Enterprise management - 2000 Stainless steel roofer - 1991 !Book publications: Keys to succes (testimony) 2013
Vandebuerie Johan
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
Dak Plus bvbaWe cover your future!
5
Structure diagram
CEO
STORAGE
TEAMLEADER
Growth perspective
OFFICE MANAGER
TEAMLEADER
ROOFER
ROOFER
ROOFER
ROOFER
ROOFER
ROOFER
ROOFER
ROOFER
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
Dak Plus bvbaWe cover your future!
6
Standard Indicators
„ A day without laughter is a day wasted.”
Quote from the CEO
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
Dak Plus bvbaWe cover your future!
Head Office address Bosbesstraat 41 2260 Westerlo Belgium !
Front Office address Vossendaal 13 C2 2440 Geel Belgium
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Company Information
Registration number RSZ: 054 181634633
Founding date: 18 Juli 2006
Social economy recognition: 2011
Joint committee workers: 124 Construction Joint committee office: 218 Construction
NACE-code: 43910 Roofing V.A.T. number: BE 0.882.596.565
Trademark: 0913545 Patent
Employees: 1 - 10 workers !
!!!!!!!
Dashboard
!!Type of company: BVBA Paid-in capital: 18.500 €
Shareholders: Mattanja Horemans 24% Johan Vandebuerie 76%
!Establishment certificates: !Contractor zinc and metal roofing of buildings 2000 - present
Contractor woodworker - carpenter 2000 - present
Contractor non-metallic roofing of buildings 2000 - present
Contractor waterproofing buildings 2000 - present
Contractor flat roofing worker 2000 - present
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
Dak Plus bvbaWe cover your future!
8
Ethics
TRUST We create an atmosphere where your opinion gets heard whether you are a customer or a staff member (S.W.O.T)
LOYALTY We have long-term perspective and commitment for customers and staff
(S.W.O.T)
Dak Plus bvba Our company is providing a
future to people of lower social status with a focus on training and guidance to sustainable
employment.
Dak Plus is the expert and advisor who guides you through your entire roo f p ro jec t . Our o f fe rs and suggestions are completely tailored to your budget and wishes. We do not want to be the biggest roofing company of the Kempen, we want to be the best. Roofing is our passion!
Mission Statement
COMMUNICATION We provide platforms for customers and
staff with measurable tools (S.W.O.T)
Company values
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
Dak Plus bvbaWe cover your future!
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StakeholdersApproach
DAK PLUS STAKEHOLDERSINTERN! CEO & SHAREHOLDERS
OFFICE MANAGEREMPLOYEES
EXTERN SPIN-OFFS !!!!!ROOFER AT WORK!TALENT AT LARGE!
!CUSTOMERSSUPPLIERS
TRAINING ORGANIZATIONSARCHITECTS & ENGINEERING BUREAUS
EDUCATIONAL INSTITUTES
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
Dak Plus bvbaWe cover your future!
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The GRI index
„We cover your future !”
Quote from the CEO
Dak Plus bvbaWe cover your future!
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
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ASPECT GRI INDICATORS SLIDE
STRATEGY AND PROFILE
STRATEGY AND ANALYSIS G1,PR5 3,4,8,13,14
ORGANIZATIONAL PROFILE G3,G5,G6,G7 5,7,30
REPORT PARAMETERS G27 16,17
STAKEHOLDER ENGAGEMENT G24 9
INDICATORS SPECIFIC TO THE FINANCIAL SERVICES SECTOR
PRODUCT AND SERVICE!SPECIFIC DISCLOSURE ON MANAGEMENT APPROACH
G17,G9 28,29
ENVIRONMENTAL
WASTE EN23 26
SOCIAL
TRAINING AND EDUCATION LA10,LA9 22,23,24
PERSONAL RESULT & SKILL MONITORING LA11 23
IMPACT ON LOCAL SOCIETY S02 19,20
The GRI index G4
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
Dak Plus bvbaWe cover your future!
12
Transparency & improvement
„ Don’t be afraid of change.”
Quote from the CEO
Dak Plus bvbaWe cover your future!
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
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Customer SurveyStatistics report detail 2013 VS 2012
Did the team arrive in a timely manner?
Did our roofers behave professionally?
Was the ordered product and all necessary equipment available and did the installation go smoothly?
Were the works carried out professionally and is the result satisfying?
2013 2012
Source: Dak Plus
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
Dak Plus bvbaWe cover your future!
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Customer Survey
ATTITUDE Did our roofers behave professionally?
4 STAR benchmark result 2013 VS 2012
ACCURACY Did the team arrive in a timely manner?
WORK Was the ordered product and all necessary
equipment available and did the installation go smoothly?
RESULT Were the works carried out professionally and
is the result satisfying?
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
Dak Plus bvbaWe cover your future!
15
Materiality & Completeness
„Excellence is doing a common thing in an uncommon way.”
Quote from the CEO
Dak Plus bvbaWe cover your future!
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
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614
54
1337
2
11516
101112
Hi
Relevant to stakeholders
Hi
Hi
Low
Relevant to Dak Plus
89» 8 Safety & wellbeing » 1 Profit & financial continuity » 9 Training » 16 Talent development » 12 Impact local communities » 11 Retention » 15 Communication stakeholders » 10 Diversity
Top themes
Materiality & CompletenessKey sustainability theme matrix for the stakeholders
Dak Plus bvbaWe cover your future!
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
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Materiality & CompletenessTheme index
SustainabilityThe key themes were arranged in a materiality matrix according to the importance to the stakeholders as well as to Dak Plus.
!!!
1 Profit & financial continuity 2 Local economy 3 Energy 4 Emissions 5 Choice of materials 6 Waste - prevention - reduction - recycling 7 Water consumption
8 Safety & wellbeing 9 Training 10 Diversity 11 Retention 12 Impact on local communities 13 Sustainable purchases 14 Certification & standardization 15 Communication stakeholders 16 Talent development
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
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Our social impact
„If you want to fly with the eagles, stop playing with the chickens!”
Quote from the CEO
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
Dak Plus bvbaWe cover your future!
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Talent At Large
Talent@Large organizes workshops with a variety of subjects that are all but neglected at primary school. Together with some enthusiastic people we aim to broaden the horizons of 10 to 12 year old children and inspire them to discover their own passion and talents.
Nonprofit spin-off
The quest for young heroes!
MYSTERY GUEST
We invite experts to inspire and speak
to the children.
PASSION & TALENT
We give children a unique platform to explore their own
superpowers.
WORKSHOP
We do live streaming seminars with different cool
topics.
FIND US www.facebook.com
FIND US www.talentatlarge.eu
FIND US www.twitter.com
Dak Plus bvbaWe cover your future!
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
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Workshop picturesTalent@Mindstorms & Talent@FirstAid
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
Dak Plus bvbaWe cover your future!
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Our economic impact
„The greatest power, is the will to carry on.”
Quote from the CEO
Dak Plus bvbaWe cover your future!
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
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Training dashboard Proces flow by function 4 year scope
Dak Plus bvbaWe cover your future!
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
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Training Extern & Intern Executed 2013
Every year we have a personal appraisal and evaluation meeting with every employee. Depending on upcoming projects, skills and wishes of the staff members there is room for personalizing the training schedule. During the annual performance review the added training is discussed and evaluated.
Personal growth
Dak Plus bvbaWe cover your future!
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
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Roofer@Work Spin-off training center
Our mission is to increase the skills of our roofers.The passion for true craftsmanship should have a worthy place in society.
Mission Statement
TRAINING DAYS PLANNING BRAND
Roofing 5 scheduled sopremaBöcker crane 2 scheduled böckerGreen roofs 1 scheduled sopremaVelux window 2 scheduled veluxZinc 3 scheduled vm zincSarking 2 scheduled isotecSlate 5 scheduled rathcheck
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
Dak Plus bvbaWe cover your future!
25
Our environmental impact
„You must live in the present, launch yourself on every wave, find your eternity in each moment.”
Quote from the CEO
Dak Plus bvbaWe cover your future!
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
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Sorting of wasteWaste in construction
Approximately 90% of construction and demolition waste is recycled. The recycling sector in Flanders brings more than 11 million tons of certified and recycled aggregates to the market, replacing natural resources. This is a great saving in the use of raw materials.
Recycle circleWood Iron CopperZinc Aluminum Tiles Concrete Roofing Plastic
Cardboard Waste Asbestos Debris Batteries
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
Dak Plus bvbaWe cover your future!
27
Financial Statements
„ It’s not about what we do, it is about why we do what we do.”
Quote from the CEO
Dak Plus bvbaWe cover your future!
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
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Financial StatementsHistory statistics detail
Sales volume
Equity
Reserve
DebtProfit
Source: Trendstop
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
Dak Plus bvbaWe cover your future!
Sales volumeEquityReserveDebtProfit
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Peak
Drop
Financial StatementsHistory statistics
The statistics and balance sheets of all companies are available upon request at Belgium’s National Bank.
Facts & figures
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
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Contact us
Our working region is set to a maximum of 30 km around our head office. Please contact us.
!
Address Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium. !!
Phone +32 (0) 14 55 66 43 !
Website www.dakplus.be !
Email [email protected]
MAPPING INFO
Your roofing professional
Dak Plus bvbaWe cover your future!
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
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Credits & Links
Links !Financial benchmark http://trendstop.knack.be/
Belgium official journal http://www.ejustice.just.fgov.be/
Survey stats http://www.dakplus.be/klant-woord-2013/
Credits !Editors & Translators Danielle Taelman Fernando Pauwels
Photographer & designer Johan Vandebuerie
Collaborators Mattanja Horemans
!
Special thanks to
Partners !Audit E&Y (Ernst & Young)
New implementation GRI FVB (fonds voor vakopleiding)
Dak Plus bvbaWe cover your future!
Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - [email protected]
Global Reporting Initiative
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YOUTHANKWe would like to thank everyone who contributed to the production of this document.
Your commentsThis Sustainability Report is designed to inform the largest possible number of people about the mission of Dak Plus its achievements and the services it offers. It includes the f inancia l and extra-financial information related to Dak Plus social, economic and environmental activities for the last financial year, witch ended 31 december 2013. !You can also find a version of this report that includes additional pictures and videos on our website. !Please do not hesitate to send us your comments. We always welcome the opportunity to better meet the expectations of our stakeholders.
ONLINE www.dakplus.be/ 2013REPORT