Gov 2.0Gov 2.0

Andrew MillsChief Information OfficerGovernment of South Australia

November 2010

Online Government

• Two way

• Social media

• Maturing online transactions

• Government as enabler

• Customer centric

• Increase channels - Youtube

• Consolidate / standardise web

• Increasing focus on transactions

• Government centred (portals)

• Website explosion

• ‘Everything’ e & Life events

• Channel migration

• One way

• Telephone channel explosion /Call centres

• No internet

• Traditional government

Ask Just Once

e-democracygovernment 2.0

Late 1990’s

2005

IE2002Early 1990’s

2010

IT2000

‘Traditional Monologue’

‘Dialogue’

?

Interactive Government

Collaboration FrameworkCollaboration Framework

Collaborative document creation

Now – email and physical documents

Collaboration Framework Collaboration Framework

Collaboration Framework Collaboration Framework

Collaboration Framework Collaboration Framework

Our journeyOur journey

Government info onlineGovernment info online AgencyfocussedAgencyfocussed

Government info onlineGovernment info online CustomerfocussedCustomerfocussed

Government info onlineGovernment info online

Social media measurementSocial media measurementProject ZeitgeistProject Zeitgeist

Next stepsNext steps

Next stepsNext steps

Next stepsNext steps

Next stepsNext steps

Next steps - GILFNext steps - GILF

Creative Commons (CC) licencesCreative Commons (CC) licences

Attribution

Share Alike

Non-commercial

No Derivative Works

www.gilf.gov.au/gilf-licences

Such as: sa.gov.au:

EvolvingEvolving

Centralisation PendulumCentralisation Pendulum

Fragmented

Costly

Inflexible

Duplication

Decentralisation

Fragmented

Costly

Inflexible

Duplication

Decentralisation

One size fits all

Costly

Unaccountable

Inflexible

Centralisation

One size fits all

Costly

Unaccountable

Inflexible

Centralisation

local focus integratedadaptive shared resourcesresponsive coordinatedinnovative scale economies

local focus integratedadaptive shared resourcesresponsive coordinatedinnovative scale economies

Thank youThank you

Andrew MillsChief Information OfficerGovernment of South Australia