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Tom Barton, Capgemini
Connectivity: the competitive edge
28 Sept 2011
Glue and sticking together
| Connectivity: the competitive edge
Once upon a time…
Tom Barton, Capgemini, “Glue and sticking together”
2© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
Who, what, where, why, when, how many…?
Tom Barton, Capgemini, “Glue and sticking together”
3© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
We are all storytellers
Tom Barton, Capgemini, “Glue and sticking together”
4© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
And we are storytellers at work
Tom Barton, Capgemini, “Glue and sticking together”
5© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
Head of storytelling
Tom Barton, Capgemini, “Glue and sticking together”
6© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
44 years of history
1967SoGETI founded by Serge Kampf in Grenoble, France on October 1.
1973Sogeti, Gemini Computer Systems and CAP merged as Cap Gemini Sogeti.
1975First AnnualReport published.
1985Cap Gemini Sogeti listed on the "Second Market" of the Paris Stock Exchange.
1989Opening of the Group University in France (Béhoust).
1991Creation of Gemini Consulting resulting from the merger of five management consulting firms.
1993First transformation program of the Group’s organization, sales approach, methods and culture, called “Genesis.”
1996The Group reorganized its shareholding and management structure and adopts a new name and a new logo: Cap Gemini.
Opening of a flagship office in Singapore, marking the first steps into Asia.
2000Acquisition and merger with Ernst & Young Consultingto form Cap Gemini Ernst & Young.
2002• Sogeti name revived in some
countries and expanded to others for Local Professional Services.
• The second major transformation of the Group’s move to a simpler model built around Consulting, Technology and Outsourcing and Local Professional services.
• The Board of Directors name Paul Hermelin CEO.
2004Name and logo changed to Capgemini coinciding with global ad campaign to position “The Collaborative Business ExperienceTM.”
2007Capgemini acquiresKanbay and Indigo,expanding its offshore capabilities in India.
2008Capgemini acquires Vizuri (UK), BAS (The Netherlands) and Empire (Czech Republic).
1968Gemini Computer Systems Inc. based in New York.
1962CAP founded in France
1978Cap Gemini Inc. established in Washington DC.
1998Cap Gemini is included on the CAC 40 listing on the Bourse.
1999Cap Gemini is voted "European Company of the Year" by the European Press Federation.
• Opening of a new international training and conference center in France at Les Fontaines.
1960's 1970's 1980's 1990's 2000's
2009Consulting Services becomes a global entity: Capgemini Consulting.
2010Acquisition of CPM Braxisin Brazil.
| Connectivity: the competitive edge
Canada
United States
Mexico
Brazil
Argentina
All over Europe
Morocco
Australia
People’s Republicof China
India
Chile
Guatemala
Singapore
A global presence in 40 countries(As of June 30, 2011)
OmanPhilippines
Taiwan
Vietnam
UnitedArab Emirates
UK & Ireland8,688
France20,203
Benelux10,452
Nordic Countries4,279
North America8,925
Central & Eastern Europe 8,396
Morocco367
Iberia4,752
Italy1,762
India34,565
Latin America8,703
Asia Pacific3,182
Group workforce 114,2748
Working offshore42,592
Group Headquarters
Paris, France
| Connectivity: the competitive edge
A wide range of solutions and services
Capgemini
Consulting
Digital Transformation Strategy and Transformation Marketing , Sales & Service Finance & Employee Transformation
Mobile Technology Open Source / SaaS Software & Quality Management Testing Enterprise Resource Planning (ERP) Co-Sourcing/Multi-Sourcing Business Intelligence Portals
Application
Services
Application Consulting Application Development & Maintenance (AD&M) Application Development & Integration / Customer
Software Development (CSD) Application Outsourcing Application Lifecycle Services IT Transformation: Strategy & Architecture
Infrastructure
Services
IT/IS advisory, design & transformation services (ITS) IT governance services & implementation Data Center Optimization and Virtualization Cloud computing – IaaS, Google Apps, Office365, SAPaaS End-to-end full-lifecycle Enterprise Services Management
Sogeti
Application Management High-Tech Engineering Infrastructure Management Testing
Research & Advisory Services Human Resources Industry specific services for banking
& insurance
Remote Infrastructure Management Data Center and Infrastructure Services Network & Security Services. Workplace Services & Virtualization Storage and data management
Supply Chain Management Technology Transformation
Business
Process
Outsourcing
Finance and Accounting Procurement Supply Chain Management Customer Operations Management Management Assurance Services
| Connectivity: the competitive edge
We built thetrainline.com
Tom Barton, Capgemini, “Glue and sticking together”
10© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
The most sustainable date centre in the world
Tom Barton, Capgemini, “Glue and sticking together”
11© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
Saving the MOD £5 billion
Tom Barton, Capgemini, “Glue and sticking together”
12© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
6.9 million people submit tax returns online
Tom Barton, Capgemini, “Glue and sticking together”
13© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
New ways of working together
Tom Barton, Capgemini, “Glue and sticking together”
14© 2011 Capgemini. All rights reserved.
From communication 1.0 to networked communications
| Connectivity: the competitive edge
Capgemini intranets
Tom Barton, Capgemini, “Glue and sticking together”
15© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
Check my mailbox?
Tom Barton, Capgemini, “Glue and sticking together”
16© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
Does anyone know where I might find…?
Tom Barton, Capgemini, “Glue and sticking together”
17© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
Maybe there’s a newsletter for that…
Tom Barton, Capgemini, “Glue and sticking together”
18© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
Finding the right thing is not always that easy
Tom Barton, Capgemini, “Glue and sticking together”
19© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
In the real world…
Tom Barton, Capgemini, “Glue and sticking together”
20© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
There’s quite a lot to sift through
Tom Barton, Capgemini, “Glue and sticking together”
21© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
In house, there are multiple, discrete locations
Tom Barton, Capgemini, “Glue and sticking together”
22© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
Tom Barton, Capgemini, “Glue and sticking together”
23© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
Yammer launched on 10 Sept 2008…
two people from Capgemini join
Tom Barton, Capgemini, “Glue and sticking together”
24© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
In the first month 38 people join
the Capgemini network
Tom Barton, Capgemini, “Glue and sticking together”
25© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
The birth of the Capgemini network
Tom Barton, Capgemini, “Glue and sticking together”
26© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
October 2008, 22 more people join
Tom Barton, Capgemini, “Glue and sticking together”
27© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
Tom Barton, Capgemini, “Glue and sticking together”
28© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
March 2009, the 1,000th user joined
Tom Barton, Capgemini, “Glue and sticking together”
29© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
Our Yammer code of conduct (on our wiki)
Tom Barton, Capgemini, “Glue and sticking together”
30© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
May 2009, we reached 2,000 users
Tom Barton, Capgemini, “Glue and sticking together”
31© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
Guidelines for using Yammer, issued by Group CIO
“Yammer is NOT a corporate tool. It is not
administered, and so the access is not
controlled. We have then to consider this space
as some kind of grey zone, between public
internet and intranet. But from a security point of
view, if it is grey, I am afraid it is black.”
Tom Barton, Capgemini, “Glue and sticking together”
32© 2011 Capgemini. All rights reserved.
June 2009
| Connectivity: the competitive edge
November 2009: 5,000 users
Tom Barton, Capgemini, “Glue and sticking together”
33© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
2010 – 23rd Rencontres
Tom Barton, Capgemini, “Glue and sticking together”
34© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
June 2010:
first internal announcements for Rencontres
• Dedicated internal website
• Yammer to play key role in interaction
Tom Barton, Capgemini, “Glue and sticking together”
35© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
2010 – 23rd Rencontres
Tom Barton, Capgemini, “Glue and sticking together”
36© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
8,500 new Yammer users
Tom Barton, Capgemini, “Glue and sticking together”
37© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
August 2010, the Group CEO joins
Tom Barton, Capgemini, “Glue and sticking together”
38© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
Open to everyone
Tom Barton, Capgemini, “Glue and sticking together”
39© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
Yammer is no longer under the radar
Tom Barton, Capgemini, “Glue and sticking together”
40© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
23rd Rencontres gets underway 29 September 2010
Tom Barton, Capgemini, “Glue and sticking together”
41© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
Dedicated site integrates Yammer
Tom Barton, Capgemini, “Glue and sticking together”
42© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
By the end of Rencontres, there were 14,250 users
Tom Barton, Capgemini, “Glue and sticking together”
43© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
By 31 Dec 2010: 18,500 users
Tom Barton, Capgemini, “Glue and sticking together”
44© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
July 2011:
we upgrade to the premium version of Yammer
Tom Barton, Capgemini, “Glue and sticking together”
45© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
Capgemini is the largest Yammer network
• 30,000 users
• 800 active groups
• 1,000 messages a day
Tom Barton, Capgemini, “Glue and sticking together”
46© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
So, what does Yammer give us?
Tom Barton, Capgemini, “Glue and sticking together”
47© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
The platform is clear and structured
© 2011 Capgemini. All rights reserved. 48
Tom Barton, Capgemini, “Glue and sticking together”
Personal suggestions
Name and picture
Groups joined
Features
Settings
Suggestions for groups
News is divided into My Feed and Company
Feed
| Connectivity: the competitive edge
Yammer offers a variety of functions
© 2011 Capgemini. All rights reserved. 49
Tom Barton, Capgemini, “Glue and sticking together”
| Connectivity: the competitive edge
Available on my mobile
Tom Barton, Capgemini, “Glue and sticking together”
50© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
How we’re using Yammer
Tom Barton, Capgemini, “Glue and sticking together”
51© 2011 Capgemini. All rights reserved.
Riemer K, Diederich S, Richter A, Scifleet S : Tweet Talking – Exploring The Nature Of Microblogging At Capgemini Yammer’, BIS Working Paper
Requests for information generate quick responses
© 2011 Capgemini. All rights reserved. 52
Tom Barton, Capgemini, “Glue and sticking together”
… and round the clock
© 2011 Capgemini. All rights reserved. 53
Tom Barton, Capgemini, “Glue and sticking together”
Discussions are presented together
© 2011 Capgemini. All rights reserved. 54
Tom Barton, Capgemini, “Glue and sticking together”
Discussions about future trends
© 2011 Capgemini. All rights reserved. 55
Tom Barton, Capgemini, “Glue and sticking together”
Opportunities to share successes
© 2011 Capgemini. All rights reserved. 56
Tom Barton, Capgemini, “Glue and sticking together”
Links to news, particularly industry news
© 2011 Capgemini. All rights reserved. 57
Tom Barton, Capgemini, “Glue and sticking together”
Seek suggestions and ideas
© 2011 Capgemini. All rights reserved. 58
Tom Barton, Capgemini, “Glue and sticking together”
Water cooler chat
© 2011 Capgemini. All rights reserved. 59
Tom Barton, Capgemini, “Glue and sticking together”
... and on a serious note too
© 2011 Capgemini. All rights reserved. 60
Tom Barton, Capgemini, “Glue and sticking together”
Even very personal issues... work/home blurring
© 2011 Capgemini. All rights reserved. 61
Tom Barton, Capgemini, “Glue and sticking together”
Communication in groups for projects
© 2011 Capgemini. All rights reserved. 62
Tom Barton, Capgemini, “Glue and sticking together”
Transparent project management in real time
Communication is clearly documented in one place
No-one is forgotten from communications
Everyone is up to speed on current status
Developments are clear and easily understood
Partners and customers can interact with early failures
What does it all mean for us?
© 2011 Capgemini. All rights reserved. 63
Tom Barton, Capgemini, “Glue and sticking together”
We are more connected
Relationships are more easily established and maintained
We benefit from better, more relevant information
| Connectivity: the competitive edge
And how do we measure its success?
Tom Barton, Capgemini, “Glue and sticking together”
64© 2011 Capgemini. All rights reserved.
| Connectivity: the competitive edge
And it’s not just us…
Professionals engaged in internal enterprise social
networking were 8 to 10 times more likely to stay
with the firm [than those who don’t]
Tom Barton, Capgemini, “Glue and sticking together”
65© 2011 Capgemini. All rights reserved.
Deloitte Australia
Reflections
© 2011 Capgemini. All rights reserved. 66
Tom Barton, Capgemini, “Glue and sticking together”
Everyone has a story
In Yammer, rank is stripped away, and everyone can access
Ideas are free to roam. And true collaboration can flourish
Andy Mulholland, our Group CTO, said:
“So now I have a social networking tool, with real time micro-blogging and
current topic searching, and it’s all integrated with email as well as being a
Web Service. At last!”
| Connectivity: the competitive edge
From an end user
“I have been working for Capgemini for 32 years,
but I can honestly say that the last years have
done more for me in company-binding than the
years before. [Yammer] has made me part of a
global organisation that was never before
possible. And I have spent my time in global
teams before.”
Tom Barton, Capgemini, “Glue and sticking together”
67© 2011 Capgemini. All rights reserved.
| Sector, Alliance, Offering
More information
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68© 2011 Capgemini. All rights reserved.
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The information contained in this presentation is proprietary. ©2011 Capgemini. All rights reserved