Feedback Primer
Agenda
Types of Feedback
Feedback: 5 step approach
The Sandwich Method
Errors of Judgment
Perception & Reaction
What is Feedback?
Feedback is...
The process in which part of the output of a system is returned
to its input in order to regulate its further output
InputOutputSystem
Types of Feedback
Types of Feedback
Evaluative
Types of Feedback
Interpretive
Types of Feedback
Supportive
Types of Feedback
Probing
Types of Feedback
Understanding
5 Step Approach to Feedbacks
Feedback: 5 step approach
Timing
Feedback: 5 step approach
Objective Language
Feedback: 5 step approach
State the Impact
Feedback: 5 step approach
Suggest or Request
Feedback: 5 step approach
Review Understanding
The Sandwich Method
The Sandwich Approach
to "sandwich" the coaching inside other, positive statements
The Sandwich Process
Prepare
The Sandwich Process
Compliment - Identify the positive
The Sandwich Process
Coach - Present the facts
The Sandwich Process
Encourage - Give a bright outlook
Judgment
Judgment (or Judgement) is the evaluation of evidence in the
making of a decision.
Judgment Errors
Judgment (or Judgement) is the evaluation of evidence in the
making of a decision.
Seeing and Perceiving
Seeing and Perceiving
Perceiving is the process of attaining awareness or
understanding of sensory information
We discussed
Defining feedback
Types of feedback- Evaluative- Interpretive- Supportive-
Probing- Understanding
5 step giving feedback- timing- objective language- state the
impact- suggest or request- Review understanding, alternatives
The Sandwich Method- Prepare- Compliment- Coach- Encourage
Errors of judgment- Double standard- Irrelevant criterion-
stereotyping- Hasty conclusions- Unwarranted assumptions- Failure
to make a distinction- Oversimplification
Caveats to Perception- Mine is better- Selective perception-
Gullibility and skepticism- Bias toward the majority or the
minority- Pretending to know- Conservatives and liberals- Either/or
thinking
Giving Feedback Today..
Creates Sustainable Tomorrows!!
