Getting the big picture with OBASHI™Claire Agutter – ITSM Zone

Agenda About me What is OBASHI? How does visual mapping deliver better outcomes? Case studies: security, investment, lean IT, risk Getting started Questions

About Me 15+ years in IT service management Roles include help desk, change management,

service management implementation, consultancy and training

Lead tutor and director of ITSM Zone since 2007 Interested in anything that helps IT work better

What is OBASHI?

What is OBASHI?

What is OBASHI?“The understanding of the flow of data is

fundamental to an organisation’s financial well-being” obashi.co.uk

OBASHI creates a big picture of your organisation and what’s important

The big picture supports meaningful conversations between the business and IT

What is OBASHI?

Ownership

Business process

Application

System

Hardware

Infrastructure

Business and IT (BIT) Diagrams

Dataflow Analysis View (DAV)

Why Are Pictures Important? Visuals effect us cognitively and emotionally Visuals are processed in long term memory

Why Are Pictures Important? The brain processes visuals 60,000 times faster

than text Visuals cause a faster and stronger reaction than

words

Case Study: Cyber Security What was affected? What is the impact? What is at risk? Better protection, better detection, better

correction

PCI DSS compliance, NIST

Case Study: Lean IT

Case Study: Investment

What to spend? Where? What supports our critical business

processes? How do we build a business case? Budget justification, portfolio and

project management

Case Study: Risk Risk management requires IT and business input It must not be ‘just an IT thing’ The big picture helps us to understand our risks

Case Study: Change Management Formula 1 team Complex support environment Lack of understanding of business impact of change Introducing asset and dataflows helped business

and technical managers make better decisions

Getting Started What do you need?

Getting Started

Getting Started – Resources Pick a pilot Start small and roll out Remember it doesn’t have to be perfect OBASHI.co.uk ITSM.Zone OBASHI manual OBASHI case studies

Any Questions?