Customer Experience Delivered.

March 2017 Webinar

Our Team

Agenda Today

1. Product Updates: SMS, Reporting, New Designs (Don)

2. Google: Your New Home Page (Mike B.)

3. Improve Your Customer Feedback Response (Aaron)

4. Q & A

SMS Update

SMS Benefits

• Additional way to reach customers

• 98% open rate (vs 40% - 50% w/email)

• Some customers only reached via SMS

• More feedback and more reviews

• More options for resellers

SMS Learnings So Far…• Updated editor and character limits

• International SMS learnings…

• Personalization changes

• Visual editor preview

Demo

How To Get SMS…Account –> Account Owner Details

Reporting Update

Business Report

Reporting Update

PerformanceReport

Reporting Update

NPSReport

Reporting Update

ReviewsReport

Sneak Peek: New Designs

Emails Feedback & Review Pages

Google – Your New Home Page

Mike’s Pro Tips

Improve Your Customer Feedback Response

Aaron’s Pro Tips

Questions?

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