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LEADERSHIP AND INNOVATION:

Charting a Vibrant Future for your Organization

GILDA E. PICOLANDBANK President and CEO RBAP Annual ConventionMay 24, 2012

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Leadership and Innovation

Essential elements in any organization

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1st Part – Leadership and Leadership Qualities

2nd Part – Innovation

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– Peter Drucker

The only definition of a leader is someone who has followers.

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“Leadership is influence – nothing more, nothing less.”

- John Maxwell

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“A function of knowing yourself, having a vision that is well communicated, building trust among colleagues, and taking effective action to realize your own leadership potential.”

- Warren Bennis

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Leaders from their personal life:

• Relatives• Coaches• Teachers• Supervisors

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Romance of Leaders

Franklin Roosevelt Nelson MandelaWinston Churchill

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5 Leadership Qualities

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Leadership Qualities

Integrity and Honesty as core foundations

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• Core Foundations of leadership

• Integrity – integration of outward action and inner values

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• Walking your talk

• Practicing what you preach

• Putting your conviction to action

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True authority is born from respect for the good

character and trustworthiness of the person who leads.

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Consensus Builder

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Being able to generate ideas, inputs and insightsA leader …… is not daunted by dissenting opinions… welcomes different views… directs the group towards a win-win solution

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Makes right decisions

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• Act as driving force to implement decision

• Not fall in the analysis-paralysis trap

• Swift to decide

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Effective Communicator

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• Able to get vision across

• Rally people to right direction

• Listening• Connecting with the

heart

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Excellent customer service

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• Provide customers with the kind of service they rightfully deserve

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Leadership Qualities

• Integrity and Honesty

• Consensus Builder

• Makes Right Decisions

• Effective Communicator

• Values Customer Service

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As a Leader

• Stretch yourself

• Build on your strength

• Inspire growth among your people

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Takeaway Thought

• Leadership develops from the inside out – on a daily progression.

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3 fundamental innovation strategies

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1. Need Seekers• Shape new products and

services based on superior end-user understanding

• Leaders see megatrends, market forces, industry shifts

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2. Market Readers• Pursue customers more

cautiously• Create value through

incremental innovations• Identify new products and

services to replace mature contributors

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3. Technology drivers• Develop products their

customers may not know they need

• Pursue open innovation processes

• Scan markets for new technologies to further their pursuit of ideas

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APPLE: Benchmark of Innovation

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• Apple II went to market in 1977 with $2.7 million sales

• In 1984, Apple introduced the Macintosh

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• In 1997, Steve Jobs returned as Chairman and CEO

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• Top 50 Most Innovative Companies

• 2010 Cosmetic Innovator of the Year

• 2009 Best Product Innovation and Social Responsibility

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Avon: Beauty and Innovation

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2 out of 5 women worldwide purchased Avon products in 2011

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• Challenged existing business models

• Created a new model more responsive to customers’ needs

• Built a “relationship” with customers

• Company for women

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David McConnell

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Market Readers

• Pay attention to what customers look for in the products they choose

• Track technology trends that help create that differentiation

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• Defines innovation as “incremental process”

• To make things better on a daily basis

• KAIZEN Principle – continuous improvement

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• Short and steady gains

• Innovation is everyone’s responsibility

• Looks at the long term

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Toyota Prius

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• Full hybrid» gasoline-powered engine» Battery-powered motor

• Launched in 1997, year when UN adopted the Kyoto Protocol

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• Reached the US in 2000; became a Hollywood hit

• Perfect car for a world under the spell of sustained energy and environmental crisis

• 2.5 M Prius sold as of Feb. 2012 worldwide

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•Drive breakthrough innovation and incremental change

• Trailblazers and market movers create new demand

Technology Drivers

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Mark ZuckerbergFounder of the world’s largest social networking site 14th richest man in the US

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• More page views than Google

• If a nation, world’s 3rd largest

• Took 2 years to reach 50 M users

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• Taps into the human psyche

• Connects people

• Chronicles life

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• In 2004, Google expressed interest to buy Facebook

• In 2005, Viacom offered $75 M; hiked to $1.5 B

• In 2006, Yahoo offered $ 1 B

• In 2007, Microsoft offered to invest $15 B

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“I am here to build something for the long term … Anything else is a distraction.”

Mark Zuckerberg

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“If you’re not failing every now and then, it’s a sign you are not doing anything very innovative.”

Woody Allen

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• Strength of spirit

• Courage of soul

• Determined mind

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“Progress occurs when courageous, skillful leaders seize the opportunity to change things for the better.”

Harry Truman

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Bringing it home

• Heart and soul of a company

• Same leadership qualities yesterday, today and tomorrow

• Same grit, passion and inspiration for innovation

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LEADERSHIP AND INNOVATION:

Charting a Vibrant Future for your Organization

GILDA E. PICOLANDBANK President and CEO RBAP Annual ConventionMay 24, 2012