Gary Miner's presentation at eComm 2008

“Multi-Modal Communications Comes Into Its Own”

Gary Miner, MIR3 Business Development

• MIR3’s Definition of Multi-Modal Communications:

“The ability to Communicate to a group of specific individuals through the method the Recipient wants to be contacted at any given TIME or LOCATION.”

- SMS / Text Messages - Voice via Landline / Wireless / VoIP- As Recorded Voice / Text-To-Voice- Email - Web and Voice Bulletin Boards - TTD / TTY for Handicap Recipients- Fax- Pagers- Any Other Communications Channels............

MIR3 History ~ Background• SaaS-based Enterprise Notification Provider• Founded in 1999, over 80 employees• Currently serving the following Markets:

– IT Alerting / Business Continuity – Emergency Notification for Communities and Government– Corporate Communications– Recently deployed for CRM / HRM Integration

• Acquired TelAlert in September 2007, making MIR3 the Industry Leader in the Notification Market Space.

• The highly flexible solutions have become the optimum choice for the majority of the Fortune 100, over 185 esteemed colleges and universities, and numerous local, state and federal agencies.

Through the use of MIR3’s Extensive

“Intelligent Communications”

API / Web Services Interface

Many Applications now have added

“Multi-Modal” Functionality

Without becoming

Telecommunications Experts

• SunGard – Business Continuity Infrastructure uses

• WebEOC – Community / Incident Management uses

• Family Dollar Stores – Operational Workflow / Supply Chain Management uses

• City of Cleveland – Elder Care Out Reach Program

• Major Worldwide Food & Beverage Manufacturer – Recall notification systems

• Many Others......

Existing Use Cases

Recent Uses in the News• Kean University – Campus Incident (Bomb Threat)

Communicated to all Students, Faculty, and Staff in under 5 minutes..... All Safe.

• St. John’s University – Campus Incident (Man with Rifle) Communicated to all Students, Faculty, and Staff in under 10 minutes...... No One Injured.

• San Diego Wild Fire Evacuations – Neighborhood Evacuation Notifications helped move over 350,000 residents out of harm’s way with no issues in accomplishing the orders.

Integration into CRM Usage

Now Multi-Modal

Comes To

Social Networking

And

Mash-Up Applications.......

MIR3 Web Services – API Use Cases

– MIR3 is the current “communications channel” for many diverse applications, including SunGard, WebEOC; EduLink, Workspeed, among many others.

– Have now entered the Social Networking Arena with sites as:

Many Others Under Development

Dear Friends.Com

Multi-Modal Message Construction Page

The Cancer Patient Support Blog / Mash Up

that solves the issues of the need to communicate with a Patient’s “Personal

Support Network” without having to communicate IndividuallyIndividually with each member.

MIR3 is now being implemented to validate receipt of messages and, if needed, perform a

“Call-Out” to the community for immediate needed help issues.

Utilizing a the Robust API / Web Services provided via the MIR3 SaaS-Hosted Infrastructure, Diverse Applications, Social Networking Environments, Emergency Response Infrastructures, and Business Functions ALL are able to communicate ‘one-to-one’ or ‘one-to-many’ and assure deliver of the message no matter what method the Recipient prefers.

Build Your Applications without having to reinvent the communications

infrastructure......

Thank You!

Gary MinerMIR3

San Diego, CA858-724-1214 – direct858-357-1991 - mobile

[email protected]

An eComm 2008 presentation –

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