Gartner - transform business transform india

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  • 1. Perspective 2020: Transform Business, Transform India Perspective 2020: Transform Business,Transform India Perspective 2020: Transform Business,Transform India

2. CURRENTLY UNTAPPED MARKETS WILL DRIVE ALMOST 80% OF INCREMENTAL GROWTH BY 2020 500 * BFSI, telecom, retail, pharma, manufacturing, travel Total revenue potential for global sourcing, 2020 USD billion

  • Growth in core markets
    • Not adjusted for potential erosion due to automation

200 190

  • Newverticals in developed countries
    • Public sector
    • Healthcare
    • Media
    • Utilities

230

  • New customer segments
    • SMBs

380

  • Outsourcing market in new geographies
    • BRIC

Up to 80% of growth frommarkets that are not core today 1,500

  • Core markets
  • 2008
    • 6 verticals*
    • N. America,Europe, Japan
    • Large enterprises

500 3. BUSINESS SERVICES WILL ACCOUNT FOR 60% OF TOTAL ADDRESSABLE MARKET OPPORTUNITY IN 2020 Total addressable market for global sourcing and domestic outsourcing, 2020 Business services USD billion Growth in core markets

  • New customer segments
    • SMBs
  • Newverticals in developed countries
    • Public sector
    • Healthcare
    • Media*
    • Utilities
  • Domestic outsourcing market in new geographies
  • Brazil
  • Russia
  • India
  • China
  • Core markets
  • 2008
    • 6 verticals (BFSI, telecom, retail, pharma, manufacturing, travel)
    • North America, Western Europe, Japan
    • Large enterprises

Total addressable market in 2020 * Printing and publishing Source: Global Insight; Gartner January 2009 280 220 500 120-140 200-250 130-150 190-220 145-160 230-250 280-310 380-420 605-220 895-980 1,500-1,640 0