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Mohegan Sun is the 2nd largest casino in the US. Success meant it was time for new HR portal technology to help them improve productivity. Learn how! More resources are available at: http://www.enwisen.com/exploreoursolutions/hrportalknowledgebase/
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How a Gaming Company Hit the Jackpot with 24/7 “HR Anywhere”
Mohegan Sun Case Study
1
Enwisen HR Portal & Knowledgebase
About Mohegan Sun• Second largest casino in the U.S.• 3.1 million square foot facility• 24/7 operations• 8,500 employees speaking Chinese, Spanish, French Creole
and English as a second language
Problem: Mohegan’s 24/7 organization requires
24/7 HR
Solution: High-touch HR is now possible
without adding headcount
The “Before” Picture – Business Case
• Lack of 24/7 coverage
• Lack of true self-service– Static intranet with handbooks and forms– Employees frustrated by not finding relevant info– Not accessible outside firewall, not personalized
• Lack of consistency– Data entry is expensive and error prone– Info given to employees varied based on source
• Lack of efficiency– HR bogged down with paper/manual processes– Too many visits/calls dealing with routine inquiries
Challenges & Solutions
CHALLENGE• Wanted to be up and
running by Open Enrollment!
• Older population– Computer literacy– Language barrier
• Sufficient time to communicate changes, conduct training
• Adoption of new tool beyond Open Enrollment
SOLUTION• Made this milestone our
goal, and started walking the talk!
• Deployed kiosks for use on site
• Conducted special training with foreign languages available
• Scavenger hunt within portal with prizes; casino schedule posted online
Software as a Service(SaaS)
makes staff & employeesmore productive
Getting to Yes: Business Drivers
• HR anywhere, anytime
• Better employee experience– Easy access to consistent info
• Better utilization of HR and other resources
• More efficiencies
• Better compliance
• Executive buy-in via business case
How To: Enroll in Benefits
How To: Log on, Go to Forms
Self-Service PTO Requests
Home Page
Home Page - Spanish
How To: Life Events
Benefits to HR
• No longer handing out forms, no more doing data entry for routine transactions
• Self-service for personal info resulted in hundreds of changes; mailings no longer going to obsolete addresses
• Better data consistency; compliance
• Better utilization/adoption of HRMS self-service in 2 clicks or less!
Measuring for Success
• 100% open enrollment!• Usage – when, where and which searches yield 0
results• Top views: PTO and payroll!• Health plan comparisons with Decision Support Tool– Helped with perception of PPO vs. CDHP
Administrators’ View
Targeted Communications in Newsletter
Training Posters
Communications
• Newsletters• Posters• Mohegan Sun News• Ask the Exec• Blog
Scavenger Hunt to Increase Awareness
Employee Feedback!
• “Just want to say thanks for the HR portal! I think this is a great idea, and it helps so much when it comes to updating personal information and checking paystubs from home. Appreciated.”
• “This is a great asset to the Core Values site.”
• “The new HR portal is great!”
• “Is there any way to post daily gas prices? This would alleviate off-duty employees calling the operator, tying them up from helping other customers … just a thought and would be so helpful.”
Self-Service
Personal Info Updates
HR Forms
Payroll Info
24/7 HR delights 24/7 workforce
Portal automates information collection and dispersal
Complete information about rewards
Excellent employee notification
Results!
Enwisen HR Portal & Knowledgebase