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Human Resource &Payroll Solutions –Software / Services
www.frontiersoftware.comCG
AU
K/0
5/07
/110
www.frontiersoftware.com
“Commitment tocustomer service is ournumber-one priority”Michael Howard - Founder, Frontier Software
11
Visit: www.frontiersoftware.com
Our exclusive, user-friendly web site has become a 24/7communications hub for providing the latest informationto clients. Frontier Software’ users can access productinformation, book attendance for training courses and User Groups, update contact data and reviewhelpdesk queries.
Contents
2
Company Overview and History I 3
Product Portfolio I 4-6
Support and Services I 7
Cutting-Edge HR Payroll & Management Solutions I 8
Define Markets? We don’t I 9
Reporting and Business Intelligence I 10
Product Datasheets I 11
11
3
Conceived in Melbourne, Australia, in 1983,‘chris’ – Complete Human ResourceInformation System – is the result of morethan three decades of investment in bothtechnologies and people, combined with asharp-focus on the provision of world-class,integrated HR and Payroll Managementsoftware solutions.
Today, ‘chris’ is the cornerstone of HR andPayroll departments worldwide as itcontinues to evolve to meet 21st centuryuser criteria. chris21, our internationallyproven solution heralds unsurpassed levelsof modularity, flexibility and functionality,to meet the demanding requirements oforganisations from all walks of industry and commerce.
International footprint
A world leader in HR and PayrollManagement, Frontier Software operationsspan the globe, customers are in far reachingcountries such as East Timor, Fiji, PapuaNew Guinea and the Falkland Islands. Weserve more than 1,300 organisations in boththe public and private sectors across Europe,Asia-Pacific and the Middle East, and wehave offices throughout Australia, HongKong, Malaysia, New Zealand, Singapore,the United Kingdom and USA.
Frontier Payroll Services (FPS), ourestablished Payroll Bureau and Outsourcingdivision, continues to be one of our fastestgrowing specialist areas servicing companieslarge and small, in various countries.
Investing in excellence
Our policy of re-investing at least 20% ofcompany profits in research anddevelopment is reflected in FrontierSoftware’s multi-million dollar annualturnover and rapidly expanding customerbase. Continuing investment in chris21
enhancements will ensure that everycustomer’s most challenging demands are met by leveraging the very latesttechnology innovations.
Just one set of source code is maintained forour entire product portfolio. Our R&Dinvestment is focused on delivering leading-edge software solutions. Our advancedthree-tier, client / server technology and useof web services runs on the world’s leadingoperating systems – Microsoft WindowsXPTM, Windows 2000TM, Vista, UNIX andLinux. This provides an enterprise-wide,local and wide area network topology withsecure and comprehensive internet / intranet capability; plus OracleTM and SQL ServerTM
database access.
Accreditations are extremely important toFrontier Software and in countries wherethese are relevant, we invest time and effortto gain these awards. An example is HMRC(Inland Revenue) Payroll accreditation forthe UK and ISO 9001 – 2000 QualityManagement Systems.
Proven track record
Human Resource and Payroll Managementfunctions are mission critical – getting itwrong isn’t an option. With more than threedecades experience in these specialist areas,Frontier Software has a proud track record.Our approach is simple: we aim to work as atrue extension of your organisation. Byforging a close working partnership with ourclients, we have proven time and again thatwe can accommodate individual softwarerequirements to overcome sector-specificanomalies – just ask our customers.
Frontier Software’s clients include some ofthe world’s largest corporations, withemployee numbers ranging between 50 and100,000 across all industry sectors. Andwhether you are a public or privateorganisation we can supply a solution tomeet your specific requirements.
Three key reasons why you should betalking to Frontier Software for the very latest in HR and Payroll Management functionality:
i) Longevity – we’ve been in the HR andPayroll Management business since 1983– it is our core business
ii) Pedigree of our wide-rangingcustomer base – some of the world’sleading blue chip companies and majorpublic sector organisations conductedrigorous search and testing, concludingthat chris21 is the preferred solution
iii) Unsurpassed portfolio of integratedHR and Payroll Managementapplications – and if you do have aspecific requirement, we will deliver asolution tailored to meet your needs
Company Overview and HistoryFounded on commitment, built on quality, unrivalled in delivery
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Create a virtual HR facility using an extensive portfolio of specialist HR and Payroll Managementmodules that can be tailored individually to meet your exacting business requirements.
Product Portfolio
The management and corporate disciplinesencompassed by the HR function covermany specialist areas. These includepersonnel & payroll administration,learning & development, health & safety,vacancy & recruitment management,absence & leave management, employee &manager self service, award interpretation,time attendance & rostering and customisedservices, to name but a few. So it’s notsurprising that a flexible and responsivesoftware system that can manage such aplethora of tasks is seen as key to attainingnew levels of business efficiency.
chris21 together with its integrated moduleoptions, is designed to provide a completesolution that operates in harmony with yourcompany’s business practices – makinginformation easily accessible across yourwhole organisation. We recognise that notwo companies are the same, which is whychris21 modules cover both the specific, aswell as the many diverse requirements ofHR and Payroll Management. In practice,this means that you can purchase only themodules required to meet your currentbusiness needs and budgets, and build inline with future requirements. With FrontierSoftware, your growth path is assured.
chris21 modules provide the foundation ofFrontier Software’s multi-functional, highly-flexible application software dedicated toHR and Payroll Management. These can bespecified either individually, or as anintegrated platform:
Human Resource (see datasheet)
Build a complete history of all employeesand create a comprehensive, HR databasethat meets your specific businessrequirements. The chris21 Human Resourcemodule puts you in full control of your HRfunction and features an easy-to-use, onlineReport Designer that allows users to enquireand report on data in different formats.
Customised reports can be created and datacan be exported into Microsoft WordTM /ExcelTM. Innovative database customisationtools include a data dictionary for quickreferencing of specific information.Comprehensive security and auditingfacilities exist throughout the design of chris21.
Payroll Management (see datasheet)
Ensure that employees are paid accuratelyand on time, while automating the complexrequirements of pay production. FrontierSoftware’s Payroll Management moduleincorporates advanced functionality andstatutory compliance. This enables yourbusiness to adapt to ever changing statutoryconditions of employment and keep track ofstaff movements, changes and the variablesaffecting payroll management.
Absence Management
A fundamental requirement within anintegrated solution is that absence data isentered once and used for attendancemonitoring, payment to the employee andmanagement reporting. Unlimited history isalways available and company rules can becreated by the user.
Integrated Human Resource & Payroll
chris21.NET option
Employee & Managers Self Service
e-Recruit
Executive Reporting
Learning & Development
Payroll Services
Time Attendance & Rostering
5
chris21 Integrated Module Options
Frontier Software is continuously developingintegrated module options that are fine-tuned to specific business requirements.
Employee & Manager Self Service – HR21 (see datasheet)
A dedicated web browser interface, theHR21: Employee & Manager Self Servicemodule creates a virtual HR office. Whendeployed in staff rooms or, indeed, on anycorporate desktop – whether in the office orat home – it provides managers and / oremployees with secure, staff or management-level hierarchical access (password-controlled) to the chris21 database. With theHR21: Employee & Manager Self Servicemodule option, users can obtain information,conduct database changes (transactions) andminimise otherwise lengthy administrativeprocesses.
Recruitment Administration and e-Recruit – eR21 (see datasheet)
Frontier Software’s RecruitmentAdministration and e-Recruit module offersinternet functionality. Powerful, yet easy-to-use, its features will enhance the workflowof your recruitment process and create atalent pool.
As a speedy and cost-effective aid tocandidate selection, the eR21: RecruitmentAdministration and e-Recruit module meansthat you can build e-recruitment access foryour web site, post job vacancies to externalsites and accept and process candidateapplications online from your desktop.What’s more, you can track candidates atevery stage of the recruitment process,integrate staff procurement data with thechris21 database and generate a reportshowing how much a recruitment campaignwill cost.
Learning and Development – L&D21
(see datasheet)
Increasing the competencies of personnel isa strategic focus for many organisations.The L&D21 module provides the tools tomanage an entire staff training programme– from selecting employees for the correctlearning event; making course bookings,waiting lists, course evaluations andcreating attendee histories; through to costcontrol and budget management.
Executive Reporting – Xec21
(see datasheet)
chris21 Executive Reporting is a user-friendlysoftware module that enables non-technicalusers to produce multi-faceted reports anddeliver HR & Payroll Managementinformation to managers and seniorexecutives in sophisticated formats.
Time Attendance & Rostering – t&a21
(see datasheet)
The t&a21 Time Attendance & Rosteringmodule provides the solution to capturingtime records from multiple time recordingdevices within an organisation andeliminates inaccuracy.
Based on the ‘Time Sheet’ principle, thismodule is designed to interface with avariety of time & attendance and inputdevices – including biometrics, magneticswipe cards and iridology. Interfaces foryour existing time & attendance systems arealso available. Data is imported directly intothe chris21 database for payroll make-up,time and attendance monitoring andinclusion in personnel records.
You can open many windows concurrently –saves time.
HR21: your virtual HR Self Service facility.
Many different timesheets can be utilised.
Competency & Job Profile (see datasheet)
Frontier Software’s Competency & JobProfile module will maximise yourinvestment returns. It will enable you toadopt a cohesive approach to managing jobfunctions and gain a definitive understandingof your organisation. A detailed record ofcompetencies for every employee, plus arecord of their career development, can becreated. Job descriptions and associated key performance indicators (KPIs) are alsoan integral aspect of this module.Competency & Job Profile provides the userwith an integrated approach for job profiles,competencies and learning references,enabling your organisation to be competency-led.
Organisation Charting
When a corporate group, head-office, branchor departmental restructuring occurs, anorganisational chart can place strategicdecisions into an operational perspective.Since details of the physical structure of yourorganisation are maintained by chris21, oncethe restructuring changes are applied, it is asimple procedure to produce graphical chartsusing third-party products such as ORGPLUSTM and VISIOTM.
P11D reporting module (UK only)
To meet UK statutory reportingrequirements relating to benefits andappropriate expenses, this module enablesdata to be presented in the approvedHMRC (Inland Revenue) format forelectronic data interchange.
Travel and Subsistence / Vehicles (UK only)
This module calculates vehicle mileagepayments, automatically enters this datainto the payroll system and creates a vehiclehistory file. And you can be assured ofcompliance with statutory rules for paymentin accordance with vehicle type, CO2
emissions category and miles travelled etc.
Expense payment and control (UK only)
While expenses can be paid within payroll,this module also provides a facility to payexpenses as required. Accounting entries are created and bank transfer facilitiesinitiated for employees claiming these non-taxable payments.
Salary packaging (Australia only)
This module is able to apply the varyingallowances and benefits that determine anemployee’s overall salary package, as well ascalculating tax efficiency based upon localtaxation rules.
e-Xpense Claims (currently S.E. Asia)
The e-Xpense module allows employees toenter claims online (e.g. medical and dentalexpenses) and automatically route eachclaim to the appropriate manager forapproval and authorisation, prior to re-imbursement via payroll or bank transfer.
These claims can also apply to anemployee’s dependants and payment rulesare defined by the user and can be adjustedat any time.
Performance planning and development
Define goals, objectives and KPIs for eachand every job function within yourorganisation. Frontier Software’s e-Performance module makes it easy to deliverthe tools required by line-managers forperformance management. An unlimitedhistory is maintained and managementtriggers are applied so that any outstandingreviews are undertaken in a timely fashion.
Furthermore, a workflow approval processis initiated to ensure that the correctperson(s) approve the review – which couldincorporate additional development(learning events) to be undertaken and anychanges in associated salary / allowance.
Award Interpretation
Designed for use in countries whereemployees are covered by an IndustrialAward stating the terms and conditions ofemployment, this module automaticallygenerates the correct payments according tothe shift that is being worked and the actualhours completed – a huge time-saver.Payments can vary according to which daysof the week have been worked, whetherminimum working hours have beencompleted, plus any payments due uponabsence etc.
Recruitment Agency Billing
Raise invoices and create a variety ofmanagement profitability reports accordingto the various rates of pay received whencontractors and temporary staff are placedat a client organisation. Frontier Software’sRecruitment Agency Billing solutionintegrates with our Payroll Managementmodule to automate the entire billingprocess for recruitment agencies. Anunlimited history of hours is maintained foreach job completed by a contractor, so thatdatabase queries can be answered at anytime. In addition, country-specific taxationrules are adhered to, while all associatedaccounting entries are created automatically.
Lecturers Contracts & Claims
Generate payments due according to actualhours worked by part-time lecturers (claims)and maintain a complete contract historyusing Frontier Software’s LecturersContracts & Claims module. This solutionhas been developed specifically fororganisations working within an educationalenvironment that employ part-timelecturers, and ensures that budgets are notexceeded by issuing alerts if claims go overcontracted hours.
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A seamless extension to your business.
Support and Services
Regular meetings of client User Groups andConferences provide a customer forum formutual feedback, sharing experiences andexchanging ideas. Your success is our successand it is not by chance that many of ourinnovations have sparked from thesediscussions.
User training is an essential part of ourservice to customers. Comprehensive trainingprogrammes cater for all skill levels and maybe conducted at your premises or at our offices.
Standard training and refresher courses are alsoconducted regularly at our local offices, offeringa cost-effective option to train new users.
Software Updates
We promise to keep you up-to-date withlegislative changes and software enhancements.Software updates are free of charge, as a partof your annual maintenance agreement.
Helpdesk
chris21 is simple to install and maintain, andeasy to upgrade, so it requires a minimumof technical support. But if you do needhelp, Frontier Software’s helpdesk is a one-stop-shop for any queries – wherever youare. Our comprehensive online learning andhelp facilities are available together withassociated documentation including:
• User reference guides
• Topic notes
• Training notes
Helpdesk support is included as part of yourannual maintenance agreement and supportcalls are answered free of charge.
Data Migration / Conversion
Conversion facilities are available fortransferring data from legacy systems intochris21. Very often this task can be achievedusing ExcelTM templates. A simple andeffective solution.
Consultancy
Require assistance with implementation,conversions, specification of new requirements,site reviews, audits or perhaps staff-coverfor short-term absences? Frontier Software’sconsultants will be pleased to accommodateany task that requires a specialist understandingof HR or Payroll Management.
Project Management
In our experience, gained from thousands ofsuccessful implementations, we guarantee aprofessional approach to project managementfrom the onset. We will create a realistic projectplan with your business in mind, so thatcompletion targets are met – within budget.
Visit: www.frontiersoftware.com
Our exclusive, user-friendly web site hasbecome a 24/7 communications hub forproviding the latest information to clients.Frontier Software’s users can access productinformation, book attendance for trainingcourses and User Groups, update contactdata and review helpdesk queries.
Foundations of success
• Product development – our portfolio isexpanding and constantly evolving
• Compliance with country-specificlegislative requirements for HR andPayroll Management functions
• We listen to our customers – regularUser Groups lead product developmentand requested enhancements
• Financial strength – we are a successfuland profitable company
• Proven technology – Frontier Softwareproducts are effective, reliable and field-proven in today’s forever developingtechnical environment
• Complete user satisfaction – visit:www.frontiersoftware.com and read whatour customers say
Payroll Services(see corresponding datasheet)
One of our fastest growing specialist areas, Frontier Payroll Services (FPS) offers Service Level Agreements rangingfrom traditional ‘process and deliver’ typebureau arrangements, to outsourced andfully-managed service contracts.
Your business will enjoy all the accessibility,flexibility and control of running payroll in-house – without having to allocate yourstaff, equipment, time and resources tomanage it. And when it comes to reliability,accuracy, efficiency and flexibility, ourpeople can be relied upon to ensure thetimely payment of yours.
FPS now has in excess of 400 clients,including smaller organisations, to thosewith 70,000+ employees, and regardless of the industry you are in, we will have the solution.
Working with Frontier Software and FPSwill make a difference:
• We will meet your strategic vision
• We will offer improved management reporting
• We have clear project managementdelivery terms
• We provide ongoing software enhancements
• We offer a mature payroll solution
• We guarantee statutory enhancements at no extra cost
• We are accredited for payroll by HMRC(Inland Revenue) in the UK
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Globalisation and consolidation are keybusiness concepts that have been appliedthroughout the evolution of FrontierSoftware’s technology platforms. We haveintroduced internet, intranet and browserfunctionality, as well as Microsoft.NETTM
options for those requiring sophisticatedand reliable operation across distributed,wide-area networks.
The chris21 architecture allows you to sharethe load of running applications acrossthree components: the user interface, acentral server and relational database. Thisdedicated, yet versatile topology provideshigh reliability, speed and performance.Data processing, as well as the applicationitself, operates from a central server –freeing your desktop PC to run the userinterface and / or our HR21: Employee &Manager Self Service web browser interface(see corresponding datasheet).
User interfaces
Multiple user interfaces have beendeveloped to meet your specific networkingneeds (see corresponding datasheets for full specifications):
• chris21 – a WindowsTM
client/server interface
• chris21 with Internet Option – uses SSLfor secure internet access. In addition,Web ServicesTM are available as a module
• ichris – uses the latest Microsoft.NETTM
framework incorporating Smart ClientTM
and Web ServicesTM technology
• HR21 – a browser-based option for employee self-service and manager approvals
Business Rules Engine
The Business Rules Engine handles all data-related work on behalf of users, interfacesand databases, which means that allbusiness logic resides securely in onemodule, and in one location (the centralserver). Running on WindowsTM, LinuxTM orUNIX-based servers, the Business RulesEngine consistently applies the businessrules for all chris21 operations and ensuresfull security because users do not havedirect access to resources on the server.
Transaction Messaging provides a simplecommunication method with the BusinessRules Engine and facilitates EnterpriseApplication Integration (EAI) by interfacingwith other applications, such as BusinessProcess Management (BPM), IdentityManagement, or any other customerinfrastructure requirements. MQ SeriesTM,BizTalkTM, SeeBeyondTM and web portals.
Flexible database options
Choose a database that meets your strategicdirection. Options are:
• SQL ServerTM, ORACLETM
chris21 is an open platform offering truescalability. It can accommodate 1-1,000users, while the database can holdinformation on an unlimited number ofemployees. Users are also able to migratetheir data seamlessly between these chris21
database options at any time.
Cutting-Edge HR & Payroll Management SolutionsYour business can benefit from tomorrow’s technology today using the latest IT innovations,proven software and browser functionality.
A proven open database environment thatfollows your IT strategy.
Diary events within our product range invoke anemail.
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In a truly open environment, you can moveyour data seamlessly from one hardware /operating system to another. chris21 iscompatible with standard operating systemsacross a wide variety of hardwaremanufacturers. Interface with more than100 Financial Management Systems(including OracleTM, SAPTM andPeopleSoftTM) using accounting entries thathave been created within chris21.
User customisation tools ensure that thescope of HR information stored on thechris21 database is unlimited. A variety offorms are provided to collect and managedata and you always have the flexibility to set the parameters to meet specificbusiness criteria:
• Change field, screen or menu labels to correspond with your organisation’s terminology
• Create new screens, fields or menus
• Add fields to existing screens
• Hide unused fields
And don’t forget that your customisation isnot affected by software upgrades.
Extensive online user guide
A comprehensive, context-sensitive onlinehelp facility tailored to your businessprocedures, together with frequently askedquestions (FAQs), is provided.
Guaranteed data security and audit
A flexible security system allows you tocontrol and monitor access to forms, reports and data held within the database at an individual, departmental andorganisational level.
A full audit trail is automatically created foreach database event – logging details of allactions and guaranteeing data integrity.
Diary reminders
Plan changes within your HR and PayrollManagement system with FrontierSoftware’s diary reminders facility:
• You choose which changes create a diaryreminder
• Messages to appear automatically onscreen at pre-determined dates
• Create diary entries with direct input into the calendar function withinMicrosoft OutlookTM
Email Gateway
Automatic links with Microsoft ExchangeTM
and other SMTP-compliant applicationsprovide an email gateway to your entire organisation.
Office automation
chris21 mail-merge facilities via MicrosoftWordTM make it easy to extract data, updatespreadsheets, produce graphicalpresentations and letters – such as salaryreviews, recruitment interviews, probationletters and course registration details.
Technology functions
• Security – Logon authentication may becontrolled using LDAP (LightweightDirectory Access Protocol) with aDirectory Service. Using LDAP-enabledapplications provides the benefit of SameSign-on (SSO). Single sign on is availableas an option.
• Standards & Protocols – The maincommunications protocol for eachinterface is as follows: chris21 – TCP/IP,ichris – web servcies, HR21 ver3 – HTTP/S.
• Scheduling – Reports and other long-running processes can be batched or scheduledto run at particular dates and times.
• Active Data Dictionary – This feature isuser-customisable via online design toolsfor the creation of new fields, tables,forms and business rules.
• Import tool – Migrate data from legacysystems that use spreadsheet formats. Notonly can this tool be used to update thechris21 database, it also conforms to thelegacy or existing system’s validation andaudit rules.
Define Markets? We don’t
Regardless of the size of your organisation, we’ll provide the optimum HR and / or Payroll Management solution.
Data is seamlessly exported into ExcelTM forgraphical presentation.
An interface to 3rd party organisation chartscreates accurate and presentable charts.
10
Advanced management reporting facilitiesare vital business tools delivered by thechris21 Report Designer.
User-friendly, efficient and flexible, with theReport Designer you can search the chris21
database and extract information in a reportlayout of your choice. Building a reportreally is as straightforward as answering the following:
• What details do I want?
• How do I select employees?
• How do I want them sorted?
• How do I want them presented?
Reports may be generated and viewed in Microsoft ExcelTM, WordTM or PDF, on-screen, or as a hard-copy printout.
Ad-hoc report generation
Any chris21 reports created by the ad-hocReport Designer can be tailored to meetyour exact requirements. Unlimitedextraction, analysis and reporting on yourHR and Payroll Management data meansthat you can generate reports in the formatyou require using information selected fromthe chris21 database. Simply drag-and-dropdata fields into the report layout and createbespoke menus to suit your reportingobjectives. There are no boundaries to thescope, or number of reports you can create.
A flexible and open platform
The Report Designer’s user interface can betailored to meet your specific requirements.Your ‘frequently-used’ ad-hoc templates canbe attached to a menu – an ideal way toencourage managers to utilise this facility.Users can also perform mathematical andlogical operations on data fields and embedresults into their reports.
Standard reports save time
Frontier Software has been providingleading-edge HR and Payroll Managementsolutions since 1983, and this is reflected inthe extensive choice of more than 200standard management report templatesincluded with chris21:
Business intelligence at your fingertips
chris21 Report Designer allows both graphicand statistical data to be presented inExcelTM – allowing data to be manipulatedand analysed. And depending on yourdatabase choice, external businessintelligence software – such as WebFocusTM,CrystalTM, ImpromptuTM and BusinessObjectsTM – can also be utilised to providefurther opportunities for full graphical, drill-down slice and dice analysis of your data, inwhatever shape or form you require.
Executive Reporting (Xec21)
Frontier Software’s optional Xec21: ExecutiveReporting Module (see correspondingdatasheet) offers a cost-effective way tolaunch your organisation into the world ofbusiness intelligence – without thetraditional price tag.
Secure access
As with all Frontier Software solutions,security is paramount and Report Designeruses proven security mechanisms to ensurethat the access rights you define are strictlycontrolled.
Scheduling
Any reports produced within chris21 can bescheduled for processing at a specific timeand day of the week. Users can ensurereport outputs are ready for review bymanagement the moment they arrive on-site,while the appropriate output can be emailedto any other required recipients. Thisfunction provides a huge labour savingwhen producing reports.
Reporting and Business Intelligence
Create sophisticated reports from your HR and Payroll Management database.
• Turnover
• Age analysis
• Service analysis
• Terminations
• New starters
• Transfers
• Staff profile
• Leave planner
• Labour costs
• Salary review
• Leave liability
• Headcount
• Remuneration
• Establishment
• Organisationstructures
• Absence analysis
• Leave statement
Xec21 provides instant graphs for a variety ofHuman Resource and Payroll topics.
Contents
2
Company Overview and History I 3
Product Portfolio I 4-6
Support and Services I 7
Cutting-Edge HR Payroll & Management Solutions I 8
Define Markets? We don’t I 9
Reporting and Business Intelligence I 10
Product Datasheets I 11
11
Human Resource &Payroll Solutions –Software / Services
www.frontiersoftware.comCG
AU
K/0
5/07
/110
www.frontiersoftware.com
“Commitment tocustomer service is ournumber-one priority”Michael Howard - Founder, Frontier Software
11
Visit: www.frontiersoftware.com
Our exclusive, user-friendly web site has become a 24/7communications hub for providing the latest informationto clients. Frontier Software’ users can access productinformation, book attendance for training courses and User Groups, update contact data and reviewhelpdesk queries.
