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From Likes To Loves - In Social Business Peter Kim Chief Strategy Officer 6 October 2011

From Likes To Loves in social business

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I delivered this deck in Dallas on 6 October 2011 as part of Lithium Technology's "Likes to Loves" Tour.

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Page 1: From Likes To Loves in social business

From Likes To Loves - In Social BusinessPeter KimChief Strategy Officer

6 October 2011

Page 2: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

About Dachis Group.

Page 3: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

From Likes To Loves - In Social Business | 6 October 2011 @peterkim #L2LTour

We are 200+ professionals worldwide

AustinLondon

PortlandNew York

PhiladelphiaSt. Louis

LincolnMadrid

AmsterdamSydney

Page 4: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

From Likes To Loves - In Social Business | 6 October 2011 @peterkim #L2LTour

We’ve worked with...

Fortune 100

Page 5: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

From Likes To Loves - In Social Business | 6 October 2011 @peterkim #L2LTour

We have delivered 500+ Social Media Solutions

Page 6: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

Let’s begin with the end in mind

Page 7: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

From Likes To Loves - In Social Business | 6 October 2011 @peterkim #L2LTour

The goal: create business value

Activate!

+ A company that lives brand values from the inside out"

+ Brand values to consumers in new, compelling ways"

+ Engage consumers in meaningful relationships that drive loyalty"

+ Cultivate loyalists into advocates for your brand and have them demonstrate your brand values in the marketplace"

Unite!Communicate!

Create!

Page 8: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

+Create

Page 9: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

From Likes To Loves - In Social Business | 6 October 2011 @peterkim #L2LTour

http://communicationnation.blogspot.com/2011/02/connected-company.html

Page 10: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

From Likes To Loves - In Social Business | 6 October 2011 @peterkim #L2LTour

From institutions to individuals

http://communicationnation.blogspot.com/2011/02/connected-company.html

Page 11: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

From Likes To Loves - In Social Business | 6 October 2011 @peterkim #L2LTour

Create: start with culture

http://communicationnation.blogspot.com/2011/02/connected-company.html

Page 12: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

+Communicate

Page 13: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

From Likes To Loves - In Social Business | 6 October 2011 @peterkim #L2LTour

600M users worldwide

Facebook

Page 14: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

From Likes To Loves - In Social Business | 6 October 2011 @peterkim #L2LTour

Twitter

Page 15: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

From Likes To Loves - In Social Business | 6 October 2011 @peterkim #L2LTour

YouTube

Page 16: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

From Likes To Loves - In Social Business | 6 October 2011 @peterkim #L2LTour

Communicate in new, compelling ways

http://communicationnation.blogspot.com/2011/02/connected-company.html

Page 17: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

+Unite

Page 18: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

From Likes To Loves - In Social Business | 6 October 2011 @peterkim #L2LTour

Fun stuff

KLM #Fly2Miami, March 2011. Source: KLM

Page 19: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

From Likes To Loves - In Social Business | 6 October 2011 @peterkim #L2LTour

Rewarding stuff

Sources: youtube.com, lancome-usa.com

Page 20: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

From Likes To Loves - In Social Business | 6 October 2011 @peterkim #L2LTour

Emotional stuff

Sources: deannaroy.com, Austin-American Statesman, Hyatt Regency Lost Pines Facebook page

Page 21: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

+Activate

Page 22: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

From Likes To Loves - In Social Business | 6 October 2011 @peterkim #L2LTour

Page 23: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

From Likes To Loves - In Social Business | 6 October 2011 @peterkim #L2LTour

Use the right tools for the right jobs

http://communicationnation.blogspot.com/2011/02/connected-company.html

Page 24: From Likes To Loves in social business

® 2011 Dachis Group. Confidential and Proprietary

From Likes To Loves - In Social Business | 6 October 2011 @peterkim #L2LTour

The goal: create business value

Activate!

+ A company that lives brand values from the inside out"

+ Brand values to consumers in new, compelling ways"

+ Engage consumers in meaningful relationships that drive loyalty"

+ Cultivate loyalists into advocates for your brand and have them demonstrate your brand values in the marketplace"

Unite!Communicate!

Create!

Page 25: From Likes To Loves in social business

Thank you

+ 1 [email protected]