Embed Size (px)
Citation preview
1
From Good to Great: Rethinking Skanska’s global intranet
2
Hanna KarppiHead of Digital WorkplaceSkanska Group
LinkedIn: hannakarppiTwitter: @[email protected]
United States
SwedenFinland
Norway
DenmarkUnited Kingdom
Poland
Slovakia
Hungary
Czech Republic
Romania
- 43,000 employees- Construction and Project Development- 2015 revenues: 155 billion
Skanska worldwide
4
OneSkanska intranet journey
Local information and
tools
Skanska intranets
2008
OneSkanska intranet
2010
Restructured OneSkanska
intranet 2015
OneSkanska Social
intranet2016
Global and local
information and tools
Improved findability and
usability
Encouraging knowledge sharing and
collaboration
Integrated local and global tools with
mobile access
OneSkanska Digital
workplace2017
5
Quite good
6
OneSkanska intranet journey
Local information and
tools
Skanska intranets
2008
OneSkanska intranet
2010
Restructured OneSkanska
intranet 2015
OneSkanska Social
intranet2016
Global and local
information and tools
Improved findability and
usability
Encouraging knowledge sharing and
collaboration
Integrated local and global tools with
mobile access
OneSkanska Digital
workplace2017
7
Working together cross borders
SteeringGroup
Project Team
One-Skanska
users
AdvisoryGroup
ReferenceGroup
LocalWork
Groups
IT developers
• Continuous dialogue• Clear roles and responsibilities• Understanding of organization
& technical knowledge• Change was welcomed and
teams were motivated
About 100 user interviews around the world
Survey for 2,200 users (over 1,700 responses)
8
User perspective
Workshops with communications,HR & IT
− Global intranet is valued
− Content and stories from around the Skanska world createcommitment and employee pride
− Content is good but it is difficult to find
− Intranet is used for benchmarking other units − People want to share their own knowledge and experiences and
learn from others – intranet didn’t enable this well enough
9
Findings (2014)
10
Then it was time for hard work
12
OneSkanska intranet − New improved structure, navigation,
functionality & design
− Launched in April 2015
13
New Structure and Navigation
14
Some of the New Functionality
15
How did it go?
What was wrong with the old one? This is even worse.
− Low resistance thanks to well-run project
− More intuitive and user friendly solution
− More freedom to the local units without compromising the global scope
− High adaptation thanks to good manuals and video tutorials
− Little feedback but mostly positive
− All feedback was answered personally
16
Actually it went really well…
18
OneSkanska Play− Global video platform launched in
September 2015
− First for internal and soon also for external use
20
OneSkanska Groups− Upgraded global collaboration tool
launched in November 2015
− File sharing, blogs, wikis, conversations, discussion boards, project planning, co-editing etc.
− Mobile solution & external access in 2016
21
OneSkanska intranet journey
Local information and
tools
Skanska intranets
2008
OneSkanska intranet
2010
Restructured OneSkanska
intranet 2015
OneSkanska Social
intranet2016
Global and local
information and tools
Improved findability and
usability
Encouraging knowledge sharing and
collaboration
Integrated local and global tools with
mobile access
OneSkanska Digital
workplace2017
22
Success factors − Devoting resources for extensive user study
− Prioritizing user and organizational needs instead of technical solutions
− Securing involvement of, and open dialogue with, different stakeholders
− Implementing new tools in many separate phases gives flexibility in the bigorganization
− Being open to revise what you have done before and change “good” solutions
− Being brave and having fun!
