HARVARD BUS INESS REV IEW SEPTEMBER 2010

FOUR MISTAKES LEADERS KEEP MAKING

FAILING TO SET PROPER EXPECTATIONS

EXCUSING SUBORDINATES FROM THE PURSUIT OF OVERALL GOALS

COLLUDING WITH STAFF EXPERTS AND CONSULTANTS

WAITING WHILE ASSOCIATES PREPARE, PREPARE, PREPARE

OVER~ COMING THE TRAPS

TO ESCAPE THE BEHAVIOR TRAPS, MANAGERS MUST BATTLE THEIR OWN

RESISTANCE