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To foster a learning environment that builds upon formal learning, engages employees and creates competitive differentiation, organizations must embrace and support learning wherever it occurs. To do so, we need to provide the tools and technology that enable this to happen, as well as an understanding of how the role of learning professionals is evolving to support learning beyond the classroom. Join us for this one-hour webinar to discover how you can keep your training and development initiative up to pace with the rapidly evolving dynamics of how, when and where employees acquire knowledge. This webinar will cover an introduction to the SuccessFactors learning product and how the acquisition of Plateau Systems has propelled SuccessFactors into a leadership position.
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Speaker: Mark Brandau Director, Product Marketing SuccessFactors
Ed Cohen Vice President, Learning Product Technology SuccessFactors
Moderator: Kellye Whitney
Managing Editor Chief Learning Officer magazine
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Fostering Learning Beyond the Classroom
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Frequently Asked Questions 1. Will I receive a copy of the slides after the webinar?
YES
2. Will I receive a copy of the webinar recording? YES
Please allow up to 2 business days to receive these materials
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Kellye Whitney Managing Editor Chief Learning Officer magazine
Fostering Learning Beyond the Classroom
#CLOwebinar
Fostering Learning Beyond the Classroom
Mark Brandau Director, Product Marketing SuccessFactors Ed Cohen Vice President, Learning Product Technology SuccessFactors
6 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
Learning Beyond the Classroom – Increasing the Business Impact of Learning
Mark Brandau Ed Cohen Director, Product Marketing Vice President, Learning Technology
7 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
SuccessFactors Company Profile
Ten years in the cloud
~$500M 2012 Revenue
5000 customers/15M users
Largest cloud deployment- 2M users
34 Languages - 168 Countries
8 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
Customers Who Are Global Leaders In Their Industries
9 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
Two Leaders Coming Together
“SuccessFactors continues to be the clear market share leader.”
Magic Quadrant for Employee Performance Management Software
Magic Quadrant for Corporate Learning Systems
Source: Gartner (March 2011)
10 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
Business Execution
Analytics and Workforce Planning
Next Generation Core HR
Social Collaboration
Strategy
Attract and Retain
Succession Recruiting 2.0
Social Sourcing Career Planning
Learn and Develop
Learning Mgmt Social Learning
Content as a Service Extended Enterprise
Align & Perform
Goals Performance Calibration
Compensation
Business Results
SuccessFactors Cloud Platform
11 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
The Most Comprehensive Learning Solution Available
SuccessFactors Learning
Learning Management
System (LMS)
• Instructor Led Training (ILT)
• eLearning
• Task Oriented OJT
• Virtual Learning
• Exams/ Assessments
Social Learning
• Mentoring/ Development
• Concept oriented OJT
• Near real-time knowledge objects from SMEs
• Collaborative groups and communities
Extended Enterprise
• Customers education
• Partner training
• Revenue requirements
• eCommerce
Analytics & Workforce Planning
Content Management & Distribution
12 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
Learning by the Numbers
Profession- or industry-specific content
Average cost per learning hour created
Learning spend per employee
Learning budget as a % of Payroll
Source: ASTD, 2010 Study !
13 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. 13
Learning Beyond the Classroom
14 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
What’s Impacting Learning Organizations Today?
Modern Consumer Expectations The “pull” of internet easy learning
Rapidly Changing Demographics Five generations working side-by-side
Pace and Demands of Global Business More accountability and faster results
SaaS Technology Cloud computing arrives in talent management
Mandate for Metrics Prove L&D pays off
15 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
Mode Methods Examples
Formal • Involves training professionals and LMS • Programs and courses with specific
structure and defined learning objectives
• Classroom or Virtual ILT • eLearning • Task based OJT • Assessments, Exams, Certifications
Informal
• May not involve training professionals
• Without instructional design disciplines Two predominant types: • On-demand learning (self-directed) • Social learning (collaborative)
• SME / SME Networking • Experiential OJT • Mentoring/ Coaching • Group Collaboration • Self-directed (e-learning, books, RSS, etc.) • Learning thru interaction w/ content • Collaborative learning thru engagement
with peers, colleagues, SMEs • Communities of Practice (CoPs), Quality
Councils, Wikis, Blogs, etc.
Blended/ Multi-Modal
• Combination of Formal and one or more Informal Modes
• Blended approaches vary by industry & role
Cutting through the Clutter (and the Classroom)
16 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
§ Push § Structured
Platform § Scheduled § Formal
Instructor Centric
The Formal Push
17 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
…Meets the Informal Pull
§ Pull § Read/Write
Platform § Self-Service § Informal
User/ Learner Centric
18 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
Examining Social Media’s Pull – the Big Three
“Raw” Media
Blogs, Wikis, Crowdsourcing
“Social Tabloids”
19 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
The Push And Pull Creates The Following Learning Challenges
– Intentional v. Accidental Social Leaning
Customers want an integrated platform that allows them to use the fewest possible vendors to implement a solution for recruiting, performance and succession, compensation, learning, and collaboration.
– Privacy and security issues
– Integrated platform for seamless talent management experience
– Intuitive way for SMEs to add content and contribute to communities
– Cultural considerations
(not only demo/ geo, but broader company culture)
– Influx of Gen Y expect Web 2.0
20 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
One More Challenge…
Technology can be an huge distraction to learning and training if applied incorrectly!
21 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
Addressing the Challenges with Next Generation Blended Learning
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Formal
Formal + eLearning
Formal + eLearning + Informal Self-Directed
Formal + eLearning + Informal Self-Directed + Social Learning
22 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
Increasing Business Performance With A Comprehensive Solution
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Perf
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Formal
Formal + eLearning
Formal + eLearning + Informal Self-Directed
Formal + eLearning + Informal Self-Directed + Social Learning
Flexible, Proven LMS
Innovative, Intuitive Social Learning
Actionable Analytics
Single BizX Suite
23 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
Huge Productivity Gains Possible on Just Information Access Speed!
• Plus, IDC estimates the average knowledge worker spends 15-30% of their time looking for information.
• With 30% improvement, they spend 10.5% to 21% of their time looking for information – up to 9 percentage points of productivity improvement for the workforce!
McKinsey Study on Companies Internal Use of Web 2.0 Technologies
% of Companies ReporBng
Average % Improvement
Increasing speed of access to knowledge 77 30
Source: McKinsey, December 2010!
24 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
Sample Blend by Industry Potential Learning Blend: Transportation
Informal self-directed
10% Informal Social Learning 10%
20% Formal
Potential Learning Blend: Retail
80% Formal
Informal self-directed
10% Informal Social Learning 70%
25 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
Sample Blend by Function Potential Learning Blend: Finance Potential Learning Blend: Sales
Informal self-directed
40% Informal Social Learning 10%
50% Formal
15% Formal
Informal self-directed
5% Informal Social Learning 80%
26 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
• Learners have the opportunity to easily, continuously expand skills, resources and contacts
Next-Generation Blended Learning Benefits
Blended learning is the highest impact way to deliver corporate training on mission critical business initiatives… the ROI for some of these programs has been more than 700%.
• Improve efficiency and increase workforce competitiveness and effectiveness
• Easy to tune/adjust the “Learning Numbers” – i.e., cost per learner or cost per instructor hour by changing the media
• Mode/media mix can be tailored to the learner and location for optimum results
27 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
Q&A
• Use the Q&A panel to submit questions
28 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
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