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Fix the process, not the problem
Natalie Yadrentseva
We createvisual management software
VisualisationTransparency across all divisions
Visually manage
complex work Easy view for each role
Management
Processes: Scrum, Kanban, Lean Startup, Custom Flexible organisational structure
The mess from outside point of view
How do you work?
Even if the way you work seems chaotic the reality can be different
What do you have inside?
Michael Sahota, http://agilitrix.com/culture/
We use visual controls everywhere
We use visual controls everywhere
What activities do you perform?
Everybody knows how he/she works
✓ Multiple meetings ✓ Synchronise information ✓ Explore dependencies ✓ Find the truth
What activities do you perform?
What processes do you work on?
“If you can't describe what you are doing as a process, you don't know what you're doing.”
W. Edwards Deming
๏Everybody does everything - there are no responsibilities
๏No understanding about what is required for decision making
๏Information is lost ๏Plans are unclear and they fail ๏Communication wastes ๏Hard to start improvements
no
The Challenges
Organisations challenge with
• problems inside • market changes • company growth
When something goes wrong, our first reaction is to fix it as it fails.
Wave video
People Time Money
Wave video
When something goes wrong, our first reaction is to fix it as it fails.
Problems seem to accumulate faster than they can be solved.
How to develop better processes that help your organisation
to prevent problems from occurring?
Understand the way you currently work
Everybody knows where you’re moving
Run changes to improve
Processes, Structure, Policies
Visualise As It Is
Process Visualisation Workshops
M6 Web: From Agile Portfolio to Execution
Invite representatives from each role that are working towards the same result Establish time frames & rules Stop deep discussions Ask questions to keep focus Stay realistic
Process Visualisation Workshop Tips & Tricks
M6 Web: From Agile Portfolio to Execution
Make the current way visual and easy to access manually
Lean process mapping Strategy mapping
http://www.jiscinfonet.ac.uk David Sibbet. Visual Meeting
Make it visual for everybody
Make the current way visual and easy to access digitally
Process diagrams Flow diagrams
http://www.rc-renovation.com/images/ProcessFlowChart.png https://www.lucidchart.com
Now each team understands how it works
★ A pilot teamThe actions and the analysis of the problems on a team level are quite easy
What is next?
The obvious things become complex and painful with a lot of dependencies and risks
๏ An entire organisation
The talent of sharing
๏ Old-school visualisation or digital tools ๏ Very fresh and accurate information ๏ Personal communication
The talent of sharing, or maximising of visibility of the unwritten
Targetprocess Relations Network
Strategy
Execution
There is no link to show how the execution supports company’s goals
Think in all directions
I still love dead tree books
Perception & Decision Making
Bottom Up
Perception & Decision Making
piecing together the segments to give rise
to a more complex system
Top Down
starts with the big picture and drill down
based on the patterns
Perception & Decision Making
Bottom Uppiecing together
the segments to give rise to a more complex system
Let everyone know the context
Perspective From Portfolio to Execution
Strategy
Execution Bottom Up
Quick feedback about the status
Top DownExpected outcomes and changes of priorities
Strategy ExecutionIdeas Analysis Projects Prioritisation People Allocation Performance Tracking
Needs Assessment Project Proposals Project Deliverables
Direction Teams
KPIs
F1 mission critical software
Plans
Determinate hierarchy
Smart action
Define which metrics will help to answer to these questions Understand the cadence Dashboards, notifications
Ask questions
KPIs
Top Down or Bottom Up?
Different people need different views on the same data in an organisation
Visibility across your company lets one to do his best knowing how his activities fit to the bigger picture
Learn through experiments
The current way Something new
The journey can teach you a lot about your destination
The Challenge
We want to have more predictability about our product roadmap
and deliver the maximum value avoiding long solutions
Fix as It Fails
MVP Scope Constantly update plans
once new information appears
1When something goes wrong, the product or service is fixed before it is sent to a customer
Visualise As It Is: Process Visualisation Workshop
Problem Features Development Acceptance Delivery AcceptanceAnalysis
& Solution• • • • • •
MVP improved time-to-market but there wasn’t stability
Targetprocess Product Roadmap
“Insanity: doing the same thing over and over again and expecting different results.”
Albert Einstein
Prevention
A dedicated Product Specialist to each product team Close communication
2Developing learning loops to feed information rapidly from the point where problems can be discovered to the people who can keep them from recurring
Agile Software Development Process: 90 Months of Evolution
A dedicated Product Specialist to each product team
Find the Root Cause
Customers visit New understanding of the customers’ needs
Replace a feature with a problem
3Investing in increasing the effectiveness of the problem-solving can free up people, who had been correcting problems on a fix-as-fail basis, and give them the time—and motivation— to embark on the third stage of learning, finding root causes
Anticipation
Trainings in new skills Run small product improvements
4The discovery of an unsuspected competitive advantage
The desire to know more about the company & the customers
Fix as It Fails 1Prevention 2Find the Root Cause 3Anticipation 4
The Learning Loop, https://hbr.org/1990/07/fix-the-process-not-the-problem
Learn How to Learn
RUN IMPROVEMENTS
Visualise As It Is
Learn Through Experiments
Analyse As It Is Running
Let Everyone Know the Context
The mess The order
How do you work?
The Breaking Wave, Hypersonic, http://www.hypersonic.cc/#!/projects/breakingwave
Without a particular framework or perspective various data are just facts.
Visualise to understand the reality and to find patterns, learn and experiment constantly
to improve and to leave the problems behind.
