Final version social business social media at work

Enterprise 2.0 – Social Media at Work 12-03-2012

By: Ole Kristensen Lead Consultant IT Global Collaboration Solutions Grundfos Holding A/S http://www.grundfos.com

Driving Business results through Communities of Practice

Companies: 60 sales companies 14 production companies 2 other brands 4 management companies 80 companies in total Other key figures: •  More than 16 million pumps/year •  Turnover: 2,633 million euros •  More than $300 millions invested in Research&Development/year •  More than 18.000 employees in 56 countries on all continents Implications on our future as a company: • From 18.000 employees to 75.000 employees in 2025 • Global Working Culture (Enterprise 2.0)

Grundfos in numbers

Enterprise 2.0 in Grundfos

Strategy enablers: •  Global Working Culture

•  Innovation intent: 75,000 employees in 2025

Solutions:

•  Cultural Change Management

•  Communities of Practice

•  Cultural shifts in paradigms

•  Global Collaboration Technologies

Gardening, Evangelism & Community Management

Ole Kristensen

IT Architecture Global Working Culture

IT Strategy

Strategic Platforms

Collaboration technology

Proven Technologies

Lead Consultant

Communities of Practice

Business models

Open Idea Generation

’Natural born Networker’

Community Manager

Trends with IT in mind

Avoid the hype trap

Enterprise 2.0

New platforms

Customer Advisory Board

Agile innovator

(SAP and Adobe)

The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location.

The Business Problem in general

Confluence ought to be here!

The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location.

The Business Problem – as stated by Grundfos employees around the World

•  “Our challenge is to filter the information”

•  “A huge difference to be outside Denmark. I miss 50% of the information on that expense”

•  “We need a storage with tagging and metadata where contributions are the essence”

•  ” People pull up their email, which in fact is their database ”

•  ” Everything must be shareable globally ”

•  ” Delete all shared drives ”

•  ” Telephony is a barrier ”

•  ” Management must walk the talk - fewer emails and less telephony and more sharing ”

The solutions in Grundfos

•  Intranet: Adobe Day CQ5 for news and information

•  Document Management: EMC Documentum for project documentation, minutes of meetings etc. Widely closed to the rest of the company

•  Enterprise 2.0 and social media: Atlassian Confluence 3.4.8 for dynamic content and Communities of Practice. Widely open to the company.

•  Project Tasks and SCRUM: Atlassian Jira for Project Managers and Programmers

•  eLearning, web conferences, virtual classrooms: Adobe Connect Pro for everyone and for corporate academies

Parameters on Success

1.   Solving a real business need

2.   High-end professional discussions

3.   Serendipity ‘good luck in making unexpected and fortunate discoveries.’

4.   Spin-off to Customer Trainers and Sales Engineers

5.   Interoperability

6.   Corporate Policies

7.   Geograpically dispersed

Parameters on Success

1.   Solving a real business need

2.   High-end professional discussions

3.   Serendipity ‘good luck in making unexpected and fortunate discoveries.’

4.   Spin-off to Customer Trainers and Sales Engineers

5.   Interoperability

6.   Corporate Policies

7.   Geograpically dispersed

Confluence & Jira in numbers Facts about our use of Confluence & Jira:

•  Enterprise license since 2008 •  200+ spaces •  10,000+ personal spaces •  2,500+ regular contributors •  180,000+ visits •  1,700.000+ page views •  10 pages per visit •  11 minutes per visit •  Geography (60 countries)

Top 10 users:

1.  Denmark, 2.  USA, 3.  China, 4.  Germany, 5.  Finland, 6.  India 7.  France 8.  Hungary 9.  United Kingdom 10.  Singapore

•  100 user license since 2011 •  Enterprise license Q2 2012 •  Used for Task Management by:

•  IT Project Department •  Used for SCRUM by:

•  IT Developers & Programmers

What we use Confluence for, 200+ spaces

What we use Confluence for



Sales Excellence

Sales Engineers

Business Excellence

SCRUM


Winning China Conference



Secret Product Development

Strategy

The Grundfos Values

Grundfos: •  We have only experienced progress since 1945 •  From 18.000 employees to 75.000 employees in 2025 •  Global Working Culture (Enterprise 2.0)

Creating value for the business

Innovation = Creativity x Succesful Implementation

Need-to-have or what we really need is:

“Updating our plugins will require many man-months of work” Adaptavist.com

• Open and more stable API's for 3rd party developers.

• A business model that is predictable and trustworthy

Need-to-have or what we really need is:

•  Atlassian to change the scope for Confluence to be an enterprise 2.0 ready, social media software – not just a wiki.

•  Communities as part of the core product – enhancing the network and follower concepts

•  Enhanced Micro-blogging: Status Updates should have a Reply and Forward button (Possible to add a comment before forwarding).

Confluence 4.0 released September 2011 Status: March 12, 2012

Drowning or…..?

Upgrade check from 3.4.8 to 4.0: 45 plug-ins are still not upgraded!

Upgrade check from 3.4.8 to 4.1: 52 plug-ins are still not upgraded!

Relevant Enterprise plugins: Approx. US$ 70,000+

Price US$ Maintenance US$ Customware: Scaffolding Plugin 399 0 Composition plugin 199 0 Reporting plugin 399 0 Adaptavist: 0 Survey plugin 6000 3000 Content voting 3600 1800 Dashboard 3600 1800 Refined Wiki: 0 Original Theme plugin 6000 3000 Mobile Theme Plugin 7500 3750 AppFusions: SameTime for Confluence Negotiable Negotiable SSO Authenticator + Install Service 1250 Gliffy: Gliffy plugin 6000 3000 Balsamiq: Mockup plugin 4000 2000 Comalatech: Ad hoc Workflows 6000 3000 Creately: Creately Plugin 4500 2250 Arsenale: Arsenale Lockpoint 2600 1300 K15t Software: Scroll Wiki Forms 3600 1800 Atlassian: Team Calendar 12,000 6,000

Drowning or…..?

2 plugin vendors haven’t replied to our requests for a quote in early February – are they out of business???

Anyway, where does this leave us?

•  We do not expect 3rd party developers to keep up with Confluence at all times.

•  It's now 6 months since the release of Confluence 4.0

•  Because it was a significant upgrade, we would have expected the Partners to be a bit more pro-active.

Predictable future, thank you

•  It is terribly difficult to explain to IT management that a plugin suddenly costs the same as the entire Confluence software.

•  We're not that worried about the money side; it is more that things are changing in a highly unpredictable way.

•  I'm just trying to visualize the paint points, seen from a large enterprise perspective

Rizwan Hafeez says: Great initiative: better late then never. It's nice that our colleagues can benefit from what we do in order to resolve specific issues related to our business and routines.

Warren Lamrock says: My first introduction to Wiki, I am impressed.

Gaurav Mathur says: Wiki is a good, effective and smart way of sharing information and ideas with colleagues. It can make good ideas grow exponentially.

Mohamed Shetta El Din-Shetta says: The wiki is really a great tool for sharing knowledge. When I want to know more about our products I use it.

About The Grundfos Wiki Atlassian Confluence:

Questions & Answers!

Ole Kristensen

[email protected]

www.grundfos.com Twitter: @Ole_Kristensen

Innovation = Creativity x Succesful Implementation