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Presentation on how you can use customer feedback to improve your business by listening, understanding your customers better. By using online & mobile feedback forms directly at your place or event you can gather real feedback from real customer at the moment of truth - to monitor & improve the customer experience.
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Improve Your BusinessThrough Customer Feedback
Customer Feedback is the main source for improvement & success of your business.
Problem
Long and inconvenient online/offline surveys bother customers.
Feedback is given in the wrong moment & mood
Results come too late for direct improvements and are outdated quickly
Today its very hard for companies to attract their REAL customers to give feedback or reviews
Our SolutionTurn Feedback into Action
Listen Understand
ImproveUse surveys to get instant feedback about your business.
Analyse and learn from feedback results. Simple and in real-time.
Improve your service together with your customers and reward them.
1. Create Survey & Materials
2. Activate all channels 3. Get Direct Feedback
4. Reward Your Customers 5. Analyze & Act in Real-Time
How it works
Why Feedbackstr?You receive quick & precise feedback & insights from your customers.
You engage your customers and reward them for their feedback.
You have the results ready in real-time and can act immediately.
You can publish feedback on your site to attract new customers.
You always know, where you stand and improve your customer’s satisfaction.
Why are we different?
Out team has more than 10 years of know-how and expertise in feedback management, customer satisfaction
monitoring and service-quality management.
As we are a partner of TÜV Süd you can receive a certificate on your customer
satisfaction by using Feedbackstr.
We help you for free until you can work with the results of your feedbacks.
What’s this mean for you?
You’ll win and retain loyal, repeat customers – continually learning what they think.
This will allow you to make smarter decisions; selling more, while finding new audiences.
You’ll be able to truly managecustomer experiences.
Some of our happy customers
Bosch Help Service
Bosch Service owns 1.400 service points in Germany alone and uses
Feedbackstr to monitor & benchmark the Service Quality in their service
points via flyers & tablets.
CaseStud
y
Coffee Fellows
Coffee Shop Franchise System uses Feedbackstr in their shops to find out
more about their customers experience and improve with the
entire team day by day.
CaseStud
y
Max Restaurant Dresden
Max has 2 restaurants in Dresden. Using Feedbackstr the Max Team collected more
than 600 feedbacks via Flyers in their Restaurants. The results helping the Max Team
to improve the menu, service and overall customer experience.
CaseStud
y
Filmnächte am Elbufer
Filmnächte in Dresden & Chemnitz is the largest open air cinema event in Germany. Together with Feedbackstr more then 4.000
feedbacks were collected via tablets, postcards, posters to make this event even
nicer for all the guests.
CaseStud
y
Studentenwerk Dresden
The Studentenwerk in Dresden manages more than 50 canteens all over Eastern Saxony. Using Feedbackstr the management can benchmark all locations based on several
hundred feedbacks per month and improve the services for their students.
CaseStud
y
Test Feedbackstr!Scan the QR-Code or open the shortlink to test a Feedbackstr survey now.
http://fdb.ac/str
Our Plans & Prices
For enterprise solutions we are happy to prepare an individual offer.
1
2
Next StepsRegister on Feedbackstr.com
Start to get Feedback
3Contact us for enterprise features
Your ContactLets get the job done!
Niels Delater
Email: [email protected]: +49 351 320250Mobile: +49 163 4441785Twitter: @nielsdelater