5 Minute Walkthrough

What is FEEDBACKLIVE? FeedbackLIVE is... •  A paperless, smartphone comment card software system •  Cloud based – no app to download •  Accessed from any smartphone or mobile device •  Automates a previously challenging and cumbersome feedback

process •  Gives you the ability to react instantly •  Puts your best feedback to work for you generating business

Your  FeedbackLIVE  Survey  Once  they  have  accessed  the  system,  your  customer  fills  out  your  custom  designed  survey.    Text  areas  and  bu:ons  are  large  and  easy  to  select.        There  are  5  different  ques>on  types  available:    •  Number  Scoring  •  Text  Field  •  Drop  Down  Menu  •  Check  Box  •  Comments  Field  

Customer  name  and  email  are  collected  (op>onal  or  mandatory)  at  the  bo:om  of  the  survey.  

Your  Client  Dashboard  Completed  surveys  appear  immediately  on  the  client  dashboard  where  a  number  of  key  reports  are  available  with  a  single  click.    Client  users  who  have  their  email  entered  into  the  system  receive  an  instant  no>fica>on  with  both  the  score  and  customers  comments,  giving  the  ability  to  react  instantly.    Further  reports  are  available  in  the  repor>ng  sec>on.  

Happy  Customers  to  Your  Facebook  +  TwiBer  Customers  who  have  scored  their  experience  above  your  custom  threshold  have  the  op>on  to  one-­‐touch  share  their  feedback  on  Facebook  and  Twi:er.    Their  comments  are  automa>cally  copied  into  the  share  boxes  and  can  be  posted  and  tweeted  from  the  same  survey.    Facebook  comments  are  shared  on  your  page  and  seen  by  the  friends  of  that  customer.    Tweets  are  tweeted  at  your  page  and  are  visible  to  all  the  followers  of  that  customer.  

Happy  Customers  to  Your  Facebook  +  TwiBer  Customers  who  have  scored  their  experience  above  the  set  threshold  have  the  op>on  to  one-­‐touch  share  their  feedback  on  Facebook  and  Twi:er.    Their  comments  are  copied  into  the  share  boxes  and  both  can  be  shared  from  the  same  survey.    Facebook  comments  are  shared  on  your  page  and  seen  by  the  friends  of  that  customer.    Tweets  are  tweeted  at  your  page  and  are  visible  to  all  the  followers  of  that  customer.  

Happy  Customers  to  Your  Facebook  +  TwiBer  Customers  who  have  scored  their  experience  above  the  set  threshold  have  the  op>on  to  one-­‐touch  share  their  feedback  on  Facebook  and  Twi:er.    Their  comments  are  copied  into  the  share  boxes  and  both  can  be  shared  from  the  same  survey.    Facebook  comments  are  shared  on  your  page  and  seen  by  the  friends  of  that  customer.    Tweets  are  tweeted  at  your  page  and  are  visible  to  all  the  followers  of  that  customer.  

Happy  Customer  to  Your  Review  Sites  Your  customers  who’s  survey  meet  the  score  threshold  can  also  be    forwarded  into  your  online  review  pages.    Customers  can  be  forwarded  to:    •  TripAdvisor  •  Yelp  •  Urban  Spoon  •  Zagat  •  Dealer  Rater  •  And  more...  

 

PosiEve  Comments  Directly  on  Your  Website  When  you  receive  a  survey  scoring  above  a  separate  RSS  Feed  score  threshold  and  containing  a  comment,  you  receive  an  email  where  you  can  approve  or  deny  it  being  automa>cally  posted  to  your  website.    The  RSS  Feed  is  easily  set  up  by  your  web  development  company  with  a  link  provided  by  FeedbackLIVE.    A  list  of  undesirable  words  is  maintained  in  the  system,  so  that  if  a  comment  contains  an  offensive  word  it  is  blocked  from  the  RSS  Feed,  even  if  it  is  given  approval.  

What are the FEEDBACKLIVE Benefits?

Traffic Driving Our system generates automatic data for your web analytics. This means that the demographics associated with those devices is available to you and your team. No more guessing who your consumer is, now you know. Website Optimizing Using this system gives you an RSS feed or regularly updated positive reviews, Google loves that about FeedbackLIVE! Plus, only your best reviews get published. It is like a never-ending flow of awesome to your website. Social Media The FeedbackLIVE system offers the opportunity to automatically share your review to Facebook and Twitter. So not only are they populating your website, they are showcasing your awesome operations on their social media feeds. It is like built in brand evangelist building! Geo-Targeting Enterprise operation with many locations? No problem. Our system narrows the search with geo-targeting to make this system a snap for your consumers. Inbound Generating Our system has the exclusive feature of redirecting your consumers to popular review sites. Hello advertising you don't even have to work for! When your consumers rate your location on Yelp, Trip Advisor and other popular review sites you gain clout and new faces walking in your door. Database and Reporting Automatically the busy work is done for you. No more typing in reviews from comment cards. Translating poor penmanship into proper data is so 2013, digital automation is where its at. Experience the benefit of reports generating, archiving and spend your time on developing strategy as a result.

So  How  Do  You  Get  Set  Up?  FeedbackLIVE  takes  care  of  all  the  set  up  of  your  account.    Typically  within  one  business  day.    To  start  collec>ng  feedback  we  need:    •  Payment  informa>on  •  A  high  resolu>on  version  of  your  

logo  •  The  ques>ons  you  would  like  to  

ask  (we  can  help!)  

You  pick  how  you’d  like  to  display  it  to  your  customers  and  away  it  goes!  We  have  a  great  FREE  eBook  at  our  website  about  the  best  prac>ces  for  displaying  the  system  to  customers  in  each  industry.  

And now you’re off!

Time to start seeing the benefits to...

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hello@feedbacklive.ca feedbacklive.ca 800-748-4194