FANNIE MAE INTERN HANDBOOK v17

1Confidential – Internal Distribution

2012 Fannie Mae Intern Handbook

2July 2012 | Intern Handbook

Welcome, Interns!

Congratulations on your Fannie Mae internship! We’re excited to have you on board and to help you maximize your full potential.

Before you can jump in, we want to make sure you feel equipped to handle anything that comes your way.


Take a deep breath… Relax.

This handbook will not only help you get adjusted to the Fannie Mae work environment, but it will also ensure that you have all the right tools you need to make a meaningful impact and get the most out of your internship.

We Know What You’re Thinking…

What in the world do I do??


To top it off, a References section has been provided and will serve as a valuable resource throughout your time at Fannie Mae. Now, turn the page and let’s get started!

We’ve got you covered!You may be wondering…

What exactly does Fannie Mae do? How does this company earn revenue? Why is Fannie Mae important for our economy?

All of these questions will be answered in our provided Overview.

We have also included a handy Checklist. This should be completed over the next few days. You will be introduced to several important Fannie Mae tools that we use every day. Each check-list task includes an easy How-To guide that will help make this a comfortable learning experience for you.


OverviewWho is Fannie Mae Today?

Fannie Mae exists to serve America’s families and the housing market – and we’ve done so for more than 70 years. We are deeply committed to our mission: ensuring that working families have access to mortgage credit to buy homes that they can afford over the long term or that they can secure quality rental housing.

Fannie Mae is a government sponsored enterprise chartered by Congress to keep money flowing to mortgage lenders, to help strengthen the U.S. housing and mortgage markets, and to support affordable homeownership. We are a national mortgage finance company, but we don’t offer home loans.


Our Mission and Accomplishments Fannie Mae’s mission is to keep liquidity in the housing market by creating a sustainable housing finance system for the future and helping struggling homeowners.

What we’ve done

Guaranteed or purchased approximately $653 billion in loans, enabling lenders to finance more than 2.6 million single-family conventional loans and loans for 423,000 units in multifamily properties; Completed more than 328,000 single-family loan workouts to help struggling homeowners avoid foreclosure; and Sold nearly 244,000 Fannie Mae single-family foreclosed properties, helping to stabilize neighborhoods and home values while minimizing taxpayer losses.


Our Major Source of RevenueMortgage Backed Securities (MBS) Guaranty Fees (g-fee):

Fannie Mae provides a 100% guaranty of timely payment of interest and principal to the purchaser of the MBS (investors).

Fannie Mae charges approved lenders who

in turn charge borrowers for this guaranty timely payment feature that also serves as a means of income for Fannie Mae.

Mortgage Portfolio Investment

Fannie Mae purchases mortgages from the approved lenders and hold them in its portfolio. The income is

derived from the difference, or spread, between the yield on the mortgage loans and the borrowing costs to fund the investment.


Initial Set Up 9-11

Request Services Online (SOL) 12

Get ID Badge! 13

New Contractor Orientation 14

Request Lock Key(s) 15

Activate MeetingPlace Profile/Password 16-18

Learn Meeting Planner 19

Setting Up Out of Office 20

Filling Out Time Sheets 21

Dress Code 22

Office Etiquette 23

Gain Access to Virtual Private Network (VPN) 24

Office Communicator 25-26

Changing Your Password 27

Checklist √

http://www.sxc.hu/browse.phtml?f=download&id=538127&redirect=photo



http://www.sxc.hu/browse.phtml?f=download&id=478187



Initial Set UpSometimes the first day on the job can be overwhelming, but don’t stress—organize your space and make sure you get to know Fannie Mae inside and out.

Log in and make sure your username and password are correct

Check to see if your email is ready to go

Confirm that the Internet works

If necessary, configure computer settings

Obtain Cost Center code from Manager to sign your timesheet

Copy rooms KitchenBathrooms Cafeteria

Become familiar with the Fannie Mae contractor site

Ask for a tour of the building and locate the important areas:

Desk & Acclimation Checklist




Initial Set Up (Cont’d)

1. Call yourself to ensure the phone works and is connected to your office space

2. Set up your voicemail by pressing the Messages Button #14

3. Connect Headset to Phone Plug into back of unit. If you do not have a headset, talk to your manager to receive instructions on how to get one.

Cisco Phone Directory1. Indicator Light 2. LCD Screen 3. IP Phone Series 4. Line Buttons or Speed Dial 5. Adjustable Footstand

6. Directories

7. Help

8. Settings

9. Speaker

10. Mute

11. Headset

12. Volume

13. Services

14. Messages

15. Navigation

16. Dial Pad

17. Soft Keys


Voicemail

If they haven’t already emailed your pin number, call the Corporate Service Center (dial ex. 7777) and select the option for Phone and Conferencing Support for help with setting up

your voicemail pin.

Hello? Is Anyone There?…

Initial Set Up (Cont’d)


Request Services Online (SOL)Use Request Services Online to order software and/or hardware, request a new pager, add members to a public mailing list, etc.

Select the SERVICES tab located at the top of the page.

When given the I Need… option, enter which software or hardware you need.

Once you have chosen the appropriate item, completely fill out the request form and select Save and Submit Request.

Submit a New Request:

In order to submit a new request open the e-support portal located on the task bar. (blue check mark)

Open eSupport Portal by selecting the blue check mark at the bottom of your screen

Required Software for all Fannie Mae employees: Microsoft Office Suite and Office Communicator*Ask your manager if there are any other programs you need!


Get ID Badge!

Contact your manager for directions to the Badge Office where you will be photographed to receive your ID badge.

Always carry a picture ID with you wherever you go. If you forget to bring your ID badge to work one day, a picture ID is required to issue you a temporary ID for the day.

Tips to Know: Always keep your badge visible If required, always swipe your badge before entering any Fannie Mae building and/or at the security desk. DO NOT leave the building without the person who escorted you in if you have not received a badge yet.

Only he/she can bring you back into the building.


New Contractor Orientation

There is a mandatory orientation conference call for all new contractors regarding rules, services and other necessary information.

You will receive information from contracting company regarding Call-in time Dial-in number Conference call code

Call on time, take notes and ask questions!


Request Lock Key(s)

Call ex. 3333 in order to request key(s) to lockyour personal belongings in your desk drawers

Tips for Keeping a Neat Working Space: Keep your desk clean! Cleanliness demonstrates professionalism Stow personal belongings in your drawers at all times Bring tacks to pin up important papers on your bulletin board Place a container on your desk for pens/pencils Be sure to keep an extra notebook or two stowed away in your desk

drawer to keep a record of all your notes for the day



Activate MeetingPlace Profile/PasswordMeetingPlace provides audio conferencing services to all users at Fannie Mae. It is available to everyone and provides each user with a personal, unique audio conferencing account, known as the MeetingPlace Profile Number or Meet-Me Line (MML).

3 things you need to know… Your MeetingPlace Profile Number is a unique 6-digit number that identifies you in the

MeetingPlace system It is also synonymous with the meeting ID number that other users use to join your audio

conference You must activate your Profile Number and password in order to host a meeting


1) Get your MeetingPlace Profile Number Open eSupport Portal (Blue checkmark at bottom of the screen) Select on the Profile Tab Write down your MeetingPlace Profile Number

2) Get your initial MeetingPlace password Write down your Contractor Number, including any leading zeros, located on the same page and

your badge This is your initial MeetingPlace password

Activate MeetingPlace Profile/Password (Cont’d)


3) Activate your MeetingPlace account Dial extension 6000 Press 4 to access account options Enter Profile Number (from Step 1) followed by the # key Enter your initial password (from Step 2) followed by the # key The system will state your password has expired Enter a new password (minimum of 5-digits, something that you can easily remember!) Re-enter your new password Record your name and press the # key Press the * key to return to the main Menu

Activate MeetingPlace Profile/Password (Cont’d)

You are now ready to host MeetingPlace meetings!Continue reading to learn how to use Meeting Planner for your meetings.


Learn Meeting PlannerMeeting Planner is a tool on Microsoft Outlook that makes scheduling meetings much easier!

1) Open Microsoft Outlook and Select File > New > Meeting Request Write down your MeetingPlace Profile Number If you do not see Meeting Planner, then it is not installed on your computer (You will need to request

through SOL)

2) Select Scheduling Assistant at the top and figure out a suitable time for your attendees Type in the invited attendees names and select the Check Names button at the top You can also search for names under the Address Book button

3) Find a suitable time for everyone by looking up the schedules of the rest of the attendees Choose the desired time frame and drag the ends to increase or decrease meeting time

Need to Book a Conference room?1) Select Meeting Planner2) Set parameters of the office you want3) Select Find Rooms4) Select Room, then select Reserve5) Select Done!

Need Audio Conferencing?1) Select Meeting Planner2) Select the Audio Conferencing tab3) Select Meeting Planner4) Choose needed # of Participant Lines5) Select Done!


Setting Up Out of the Office1) Open Microsoft Outlook

Select File > New > Appointment

2) Under Subject, type “(Your Name) – OOO until/after (Time)” Adjust Start time/End time for the time frame you

will be gone

3) Invite Attendees on who you want to inform Click the Send Button

Want to send an automated response when you are gone?

4) Go to Tools > Out of Office Assistant5) Check Send Out of Office auto-replies6) Fill out your automated message under

Inside the Organization tab and Outside the Organization tab

Thinking about vacation

already?!?



Filling Out Time Sheets1) Prompt Internet Explorer from your computer2) Once on HomeSite, reference your Useful Links and select Contractor

Time Reporting You will be redirected to Fannie Mae’s PaSSPort page where you will enter

your log-in information. This is the same information you use to login to your computer

3) Once your login is successful, a list of applications will appear. Select FieldGlass

4) Once you enter FieldGlass, a draft should be available. Select the draft for the current pay period and add your time (i.e.- June 17- June 30)

5) If it is the end of the pay period (usually the bi-weekly ending Friday), select Submit

NOTE: If it is NOT the end of the pay period, then you will select Complete Later Your time sheet will then be sent to your respective manager for approval



Summer Dress Code: Summer is more relaxed Jeans are OK as long as they are “nice” (no rips, dark

colored, etc) No brands on outer layer No sleeveless (shoulders must be covered).

No capris or anything shorter than the knee Open toed shoes are ok, but no thong flip-flops No tennis shoes No tattoos exposed

Dress to impress! Set the right first impression—you never know who you’re going to meet!

Dress Code

Women

Skirted or pant suits Dresses, skirts, or dress

pants Button down shirts,

sweaters, blouses or turtle necks Nylon or stockings Tasteful accessories; rings, necklaces, earrings, and scarves

Men

Suits, blazers, and sport coats Suit trousers or dress pants Button down shirts Vests or sweaters Dress shoes Tasteful accessories; belts, ties, cufflinks, rings, or tie bars


Office EtiquetteEmail Etiquette:

Keep it ShortEasy to read, short and clear. Save everyone’s time by linking to the resources instead of leaving everyone to find them individually.

Reply to All (Except for corporate-wide messages)Use your best judgment when it comes to Reply to All. The most common mistake amongst team members is the lack of communication. Check that everyone relevant is included. Cc those who need to be aware.

Descriptive SubjectThe subject of an email describes its content and attachments in a short sentence. If there is already a related email, reply to it. If it has a different subject create a new one.

Phone Etiquette:

When someone is calling your desk phone and you do not recognize the

name/number reply with the following:

“Hello, thank you for calling Fannie Mae, this is ____ (your name) ____.”

When out of the office, you don’t need to change your voicemail but put on

your OOO assistant.

If you are working in an open space, do not use speaker phone.



Instant Messaging (IM) vs. Email vs. PhoneWhen it comes to IM, email, and phoning another employee— note that the quality of your

messages will reflect your credibility, professionalism, and tech savvy.

Email is generally the best method of communication to start with first – use IM or the phone when it becomes urgent Email is also best to use when you want to easily archive your discussion— it is much more difficult to save your IM or phone

conversation, but you can always look up the information in an email that was sent weeks agoIM is generally meant for brief communication— Email or call if you need to discuss a long-winded or complicated topicBe cognizant of when and where to use IM within your department (For example, it may be inappropriate to IM someone during a

meeting)Although IM is generally a more casual environment, treat a discussion within IM as formally as you would in an email. You are

still in the working environment– incorrect grammar and abbreviations are unprofessionalUse your best judgment when it comes to using acronyms and emoticons– you wouldn’t communicate in the same way with

another employee vs. a friend


Gain Access to Virtual Private Network (VPN)

1) Acquire hard token/soft token2) Set up hard token/soft token using instructions that were delivered with token.

Call the 7’s if you encounter any issues (ex. 7777)3) Acquire access to Wi-Fi

Maneuver to security station in your designated building and ask for access to Wi-Fi

4) Connect to Wi-Fi Using credentials given

5) Open Internet Explorer An error message will pop up, select the red link that says Continue

6) Enter credentials given to you by security You must read the sheet they give you thoroughly

7) Once you gain access to the internet, go to https://ra.fanniemae.com, then select Continue

8) When prompted please enter your username (FM General User ID, ex: g6yyyy), your password (password associated with username), and pass code (the pass code your created + pass code available on token)

9) You will then be taken to a screen that will display the Remote Access Service Portal10) Select the Remote Desktop icon and enter your computer name

Computer name is FM General User ID-PC (Ex: gaztql-PC)11) When prompted, Select Connect 12) Your assigned FM computer log in screen will appear13) You now have full access to your assigned computer


Office Communicator Office Communicator 2007 is a unified communications application that helps its users be more productive by enabling them to communicate and collaborate easily with others in different locations or time zones.

There is a wide range of different communication options, including instant messaging (IM), voice, desktop sharing and video.

Integration with programs across the Microsoft Office system including Word, Excel, PowerPoint, OneNote, Groove, and SharePoint gives users many different ways to communicate directly from the context of their task.


Office Communicator (Cont’d) Your Status Bar

Online Contacts and their Status

Unavailable Contacts

When Office Communicator is open it displays the user’s name and their status.

A users status changes based on their availability; from available , busy, and away.

To change your current status, select the colored icon that appears next to your name and a drop down menu will appear, allowing you to display your availability.

To add contacts to communicator simply type their name in the dialogue box that appears right below your status bar; when their name appears, Right-click on it and choose the action you wish to do.


Changing Login Password

1) Open eSupport Portal at the bottom right corner (Blue Checkmark) 2) Select Reset My Password under Tools & Utilities3) Select General User4) Enter your UserID (the same username to enter your computer)5) Select the link that says Click Here6) Enter a Security Question and Password that you will remember7) Enter your new Security Answer8) Select Next9) Enter your New Password

Your password must adhere to the following rules: Have a Password length of eight (8) or more total characters Have at least One (1) special character (such as @, #, $, etc)

NOTE: The special characters ‘<>;’ are not allowed Have at least One (1) lower case character

Have at least One (1) UPPER case character Have at least One (1) numeric character No word found in any dictionary or a proper name Not have your first name, last name or UserID

Within your first 10 days at Fannie Mae, you will need to reset your login password or it will be done automatically. You would then have to call the 7777’s and go through several unnecessary steps. Let’s tackle it now!


Resources X

Fannie Mae Washington DC Metropolitan Locations 29-32

Tech/Maintenance Assistance 33-34

Food Locations 35-37

Nearest Metro Locations 38

Shuttle Bus Schedule 39

Meeting Minutes 40

How to Succeed at Fannie Mae 41

Acronym List 42

Tech U for Contractors 43

Have a Question? 44



http://www.wmata.com/


http://www.fanniemae.com/



Herndon

13150 Worldgate Drive,Herndon, VA 20170 - 4376


1

2

Washington D.C.

3

4000 Wisconsin Ave., NW, Washington, DC 20016-2892



3

2

1


Urbana

9107 Bennett Creek Blvd Urbana, MD, 21704


Reston

11600 American Dream WayReston, VA, 20190


Tech Assistance

Call the “Sevens” at ext. 7777 for Hardware and Software support

Some Examples of When to Call 7777: When your computer or phone breaks down When you are having internet problems When you need help finding software on SOL When you get locked out of your computer




Maintenance Assistance

Call the “Threes” at ext. 3333 for any issues with the lights or any other facility issue

For Room Reservations or Audio Visual Support, Press 1

You Can Also Submit a Maintenance Request Online:

For any facility-related issue, please submit your request online to the Corporate Facilities Services Center at: https://fanniemae.thepsc.com/ServiceRequest/SRNew.aspx


DC EatsArmand’s Chicago Pizzeria4231 Wisconsin Avenue Northwest, DC, 20016

Chipotle4301 Wisconsin Avenue Northwest, DC, 20016

Popeyes4309 Wisconsin Avenue Northwest, DC, 20016

Z Burger4321 Wisconsin Avenue Northwest, DC, 20016

Subway4441 Wisconsin Avenue Northwest, DC, 20016

Whole Food Markets4530 40th St NW, Tenley Circle, DC, 20016

Panera Bread4501 Wisconsin Avenue Northwest, DC, 20016

Neisha Thai Cuisine4445 Wisconsin Avenue Northwest, DC, 20016

Cactus Cantina3300 Wisconsin Avenue Northwest, DC, 20016

2Amys3715 Wisconsin Avenue Northwest, DC, 20016






Herndon EatsClose By (Under 1 mile): Masala Wok Bertucci’s Taco Bell Potbelly Sandwich Salad Works Pei Wei Asian Diner Robeks Smoothie Guapo’s Hama Sushi

Don’t Forget:The Cafeteria is located at OB1 where Breakfast and Lunch are served. The menu changes daily, but there is almost always a soup bar, grill, action station, deli, salad bar, and pizza station for lunch. The Worldgate Café menu is located on your homepage.

Worldgate Shopping Center: A-Deli Italian Food & Wine Shishkabob Express Charlie Chang’s Asian Cuisine Starbucks Subway Club of India T.G.I.Friday’s

Tara Thai Time Out Wings and Grill Matsutake Japanese Restaurant TurCuisine McAlister’s Deli Vocelli Pizza Qdoba Mexican Grill






Urbana Eats

7 Eleven8900 Fingerboard Rd, Urbana, MD

Dunkin Donuts8925 Fingerboard Rd, Urbana, MD

Waffle House8906 Fingerboard Rd, Urbana, MD

Buffalo Wild Wings3335 Worthington BLVD, Urbana, MD 21704

Ledo’s Pizza3303 Worthington BLVD, Urbana, MD 21704

China Taste3309 Worthington BLVD Urbana, MD 21704






Nearest Metro Locations

32

1

3

Tenleytown-AU3900/3939/4000 Offices~ 0.5 miles walking distance

West Falls ChurchHerndon Office0.13 miles walking + ~ 30 min Bus Ride

West Falls ChurchReston Office0.23 miles walking + ~ 25 min Bus Ride

1

2

Tips you need to know… Urbana does not have a nearby Metro

station Plan your metro trips at www.wmata.com Get a SmartTrip pass to save yourself

time and money!



Shuttle Bus Schedule

http://sharepoint/comm-sites/cfs/facilities/Shared%20Documents/Master%20Shuttle%20Schedule.pdf

Tips for Rules of the Road

Fannie Mae Identification is required Shuttles stop at designated shuttle stops only No smoking, eating, or drinking Headphones required for electronic devices



Meeting MinutesMeeting Minutes Template

Overview/Logistics:Purpose/Objective:Date/Time of Meeting:Location/MML #:Meeting FacilitatorAttendees:

Name Present Name Present

Agenda:

Discussion Topic Lead Time

Notes:

Action Items:

How to Take Meeting Minutes:

1) Record the main topics discussed in the meeting as well as the Actions Items that are to be completed after meeting.

2) Minutes should be detailed enough that if someone who did not attend the meeting and were to read them, they would fully understand what was discussed in the meeting.

Meeting Minutes are the notes from eachmeeting that gives an overview of everythingthat was discussed.

Action Items are also recorded in the MeetingMinutes. These are any event, task, or actionthat needs to take place after meeting.

Review all Actions Items briefly with the meeting Attendees right before the meeting adjourns.


How to Succeed at Fannie Mae Ask questions/speak up in meetings (and in general) Treat the “mundane” tasks with the same respect and attention to detail as the

more interesting, more complex tasks Assume that, on some level, you are always being evaluated Take some calculated risks

– Step out of your “comfort zones”– Look for opportunities to work on development areas in addition to

focusing on your strengths “Grow” the job Seek out initiatives that you can “own” Set an example and become a leader/lead by your example To gain access to information, utilize your network(s) – you’ve already got one Take charge of your career - Networking/Building Professional relationships

Tips on Corporate Culture

A foundation for all decisions and actions within an organization

“The way things work around here” What it feels like to be an employee in an firm/company. Having an understanding of the tone that your manager sets

for your team/department Understanding the Corporate environment

Tips on Professionalism

Be punctual Dress Appropriately (Refer to Page #22) Use Proper Office Etiquette (Refer to Page #23) Understand expectations, including corporate culture



The Acronym List

Here at Fannie Mae, acronym’s are a part of everyday language. The link below will provide you with the SharePoint website where if someone throws an acronym at you, you can look it up.

http://sharepoint/sites/wiki/Wiki%20Pages/Home.aspx

http://sharepoint/sites/wiki/Wiki%20Pages/Home.aspx



Tech U for Contractors Tech U for Contractors is the online resource for training courses, specifically adapted for

Contractors, Interns and Service Providers SharePoint 2007 Site Security and SharePoint 2007 Best Practices are two of the trainings

that will prove vital to your success at Fannie Mae. It is strongly suggested that you take these courses.

Tech U for Contractors can be accessed from HomeSite or at http://sharepoint/sites/TechUnivContractor



Have a Question?Don’t be afraid to ask. It’s better to work up the courage and ask questions than to be misledtrying to figure it out yourself.

There are resources to help you:

Your manager The other interns The 7’s (ex. 7777) The 3’s (ex. 3333) Your orientation manager Other employees sitting nearby


Contributors

Project Lead Thomas Lee

Lead Design EditorSharon Zwach

WriterAnthony Harris

WriterEmily Dube

WriterDarius Jones

WriterBrittany Lofton

WriterEbone Colbert

WriterDiondre Savoy

WriterEddie DeJesus

Design Editor/WriterErin Borg

Business

FANNIE MAE INTERN HANDBOOK v17