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Confidential & Proprietory 1
By definition, Facility Management is in the business of management & co- ordination of people, workplace, processes and technologies to support core business development and delivery of the organizations products and services.
The Basics of Facility Management
FACILITY MANAGEMENT is the business of providing “SOLUTIONS”.
A key Business Function in any Organization.
People
Process
Profits
2
FM - THE GOAL KEEPERPotential Qualities of a Facility Manager
Understand Work and RelationshipsManage People Expectations
Keen eye on Costs & Spend Providing right DirectionsMeet Customer Demand
Strategic DecisionsQuick Thinker
Team PlayerMentor
Humility
Effects of Quality Facility ManagementContribution to Organization Goals
Facilitate Key Decision MakingHolds fort during Adversity
Save the Team in CrisisRespect as a leader
Become a Winner
Lord, please let me get this shotConfidential & Proprietory
Confidential & Proprietory 3
FACILITY MANAGEMENT
First Commitment
Understand the Nature of Organizational Business where you work and It’s Commitment to People.
Study Resource Quality, Understand their Expectations
“People”
are the
“Greatest
Asset”
Be in the Team
4
Maintain good personal relationship.Build efficient Team Network. This is a key global delivery expectation.Know all that transpire around work. Document all incidents and deviations. Mail intimate the involved employee/s. Apprise them your Observations only. Mail a copy of violated company policy. DONT implicate/accuse unless evidenced. Call Disciplinary Committee upon Gravity.
Being in Control
Confidential & Proprietory
Confidential & Proprietory 5
A Facility Managers has to be on top of all situations.
Avoid any blame game or embarrassments.
The FM is always looked upon as The PERSON to approach.
BUT if anything should go wrong, be prepared for a big time flak.
It is vital to understand the people expectations
versus the accepted delivery time frames, quality and modules.
Establish detailed effective SLA’s between the internal & external customers and vendors.
Manage your Show
Managing
Confidential & Proprietory 6
Strategy at Work
Plan you approach well in Advance
Plan alternatives and Back ups
Look for Feed backs Ensure Task completion
Handhold till the Goal is achieved
Review the situation And it’s Progress
Allocate AdditionalResources as required
You Have
aScored
You Have
aGoal
Efforts vs. ResultsScore line:
2 – 0Result: You WON
Confidential & Proprietory 7
A big burly Bear standing
BALLGOAL
A big bull
Expect the Unexpected
The ungoverned always finds more ways to beat the system.
Fore sight and anticipation of unwarranted situations or acts is a potential quality in FM. Rote the company processes. It helps identify the short falls and lapses in the system. Aids in newer strategies.
Document the findings and propose corrective actions. Share this document with the team.
Constantly revisit the processes to effectively manage changes.Be updated with the business and it’s change dynamics.
Confidential & Proprietory 8
STARTEGIC FACILITY MANAGEMENT AUTOMATING PROCESSES
Strategic FMis the design & implementation of scientific processes and systems to deliver work place Services and Resolutions.
Clear Objectives & Action Plan is the motive of a Strategic FM plan. Implementing Process Improvement plans, Resource analytics, Training & Performance codes, Delivery modules and Measurement systems is the key aspects of this business strategic role.
Aggressive LeadershipPerformance Management
Measurement Systems Relationship Management
E – CommerceStrategic Sourcing
Data AnalysisTrust & Transparency
Enhanced C - Sat
BUSINESS PROCESSRE - ENGINEERING
REDUCES Repetitive tasks,
Duplicating works, Data entry process,
Documentation, And Retrieval.
Moving Ahead……..
Confidential & Proprietory 9
MONDAYJULY 20 2010
Till the Next Edition…..
SANJAY CHAUDHURIA FM PROFESSIONAL