Executive Roundtable: Insights on the Global RPO Marketplace

Executive Roundtable: Insights on the Global RPO Marketplace

Webinar

February 3, 20094:00 PM (GMT) / 11:00 AM (ET)

Proprietary & Confidential. © 2008 Everest Global, Inc. 2

Everest facilitators

Darryl Conley Chris MacKay Managing Principal Associate Principal

Everest Group, UK & Europe Everest Group, [email protected] [email protected]

mailto:[email protected]


Overview of Everest – our three lines of business

Portfolio of services across sourcing lifecycle and landscapeAdvisor of choice for service transformation programsDeep sourcing and functional expertise

Leading source for fact-based outsourcing and offshore researchFinance & accounting, human resources, IT, procurement, and other BPO functionsOffshore captives, locations, and other global sourcing topics

Supports education of the industry through an informative web portalPublishes Outsourcing Journal and provides white papers, webinars, and surveysAnnual Outsourcing Excellence Awards (co-sponsored with Forbes)

Outsourcing InformationCommunity

Outsourcing &OffshoringResearch

StrategyConsultingServices

http://www.outsourcing-center.com/

RPO Executive Panellists

Rosleen BlairChief Executive OfficerAlexander Mann Solutions

George VollmerGlobal RPO Practice LeadKenexa

Sue MarksChief Executive OfficerPinstripe, Inc.

Tom MasonGlobal RPO Practice LeadHudson

Andy WattChief Operating OfficerFuturestep

4Proprietary & Confidential. © 2009 Everest Group Consulting Ltd.

To ask a question during the discussion:

To ask a question during the event, click the question mark (Q&A) button located on the floating tool bar in the bottom right of your screen. This will open the Q&A Panel

Next, type your question in the rectangular space at the bottom and click the Send button

Please be sure to keep the default “send to as Panelist”, and your questions will be answered at the end of the presentation as time permits

If time does not permit addressing all the questions submitted, we will summarize our responses in a separate document and submit it to all participants


RPO – a working definition


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RPO is bundled in many instances as part of the scope of end-to-end HRO deals

RecruitmentRecruiting strategy Pre-employment testingEmployment offers/selectionEmployee orientationDeploymentVendor managementApplicant sourcingApplicant trackingApplicant screeningEmployment verificationBackground investigations

StrategyKey processes Transactional services

Global mobilityTraining and developmentRecruitment and selection

CompensationBenefitsPayroll

Employee data management

Employee relationsPerformance managementRegulatory and compliance

HR information systems and reportingEmployee contact center

HRstrategy

Source: Everest Research Institute (2009)


Everest Group HRO TaxonomyThe “HRO Mountain”

What differentiates RPO providers from HRO providers?

RPO Providers HRO Providers


http://www.northgatearinso.com/

http://www.spherion.com/corporate/home.jsp

http://www.rightthinginc.com/mc/home.guid

http://www.yoh.com/

http://www.selectinternational.com/default.aspx

Recruitment sub-process inclusionPercentage of buyers

Sub-process in scopeSub-process not in scope

Source: Everest Research Institute (2007)

Recruiting strategy

Pre-employment testing

Employee orientation

Deployment

Applicant screening

Applicant sourcing

Applicant tracking

Employment verification

Vendor management

Background investigations

Employment offers/selection

Judgment-intensive

Within recruitment, judgment-intensive sub-processes get outsourced less often compared to more transactional sub-processes


1X

10X

.1X

Strategic impact on the enterprise, in the form of revenue uplift, market share, etc.

Strategicimpact

Impact on the larger enterprise, in the form of productivity improvement, QoS, customer satisfaction

Businessimpact

Impact on people, HW, SW, facilities, vendor spend, etc.

Directcost

Total Value EquationSM (TVE)

In general, buyers outsource as a means of generating sustainable value creation


What is the impact of the global economic downturn?


What are the geographic trends in RPO?


Audience Q&A

To ask a question during the event, click the question mark (Q&A) button located on the floating tool bar in the bottom right of your screen. This will open the Q&A Panel

Next, type your question in the rectangular space at the bottom and click the Send button

Please be sure to keep the default “send to as Panelist”, and your questions will be answered at the end of the presentation as time permits

If time does not permit addressing all the questions submitted, we will summarize our responses in a separate document and submit it to all participants



For more information:

Attendees will receive an email with a link to download today’s webinar presentation

Please contact Everest Group at:[email protected], (TEL) [email protected], (TEL) +1-416-865-2033

For additional information on Everest Group and Everest Research Institute, visit us at: http://www.everestgrp.com/http://www.everestresearchinstitute.com/

Thank you for attending today!




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Executive Bios –Rosleen Blair, Alexander Mann Solutions

Widely credited with pioneering the concept of RPO in Europe, Rosaleen has built a business turning over £350 million a year and employing 1,200 people in over 60 countries. Rosaleen certainly leads from the front – her vision and creativity continues to drive the business and its people forward.

In the last twelve months, Rosaleen has led Alexander Mann Solutions through a £100 million MBO and the acquisition of the second biggest pureplay RPO provider in the UK, Capital Consulting. Rosaleen was awarded the prestigious Veuve Clicquot Businesswoman of the Year in 2007 and Ernst & Young's London Business Products & Services Entrepreneur of the Year in 2006.


Executive Bios –Sue Marks, Pinstripe

Sue Marks is founder and CEO of Pinstripe, Inc., a privately-held HR firm and one of the nation’s top recruitment process outsourcing (RPO) providers. Previously, she established the largest independent staffing company in Wisconsin along with an enterprise-wide RPO firm; both were sold to a Fortune 500 company in 2000.

Committed to the entrepreneurial economy and economic development, Sue is the President of Competitive Wisconsin, Inc. and an active member of several boards. She speaks frequently at leading industry conferences, and is the recipient of numerous business awards. Sue earned her Bachelor of Science in business administration from Marquette University and is an annual participant in YPO’s prestigious executive education program at Harvard Business School.


Executive Bios –Tom Mason, Hudson

Tom joined Hudson in 2002 as UK Sales Director. In 2005 he assumed responsibility for the recruitment process outsourcing division at Hudson catering for a variety of key client relationships across Europe.

In addition to this remit he also heads the Talent Management division within Hudson aiding clients with their strategy for assessment, development and retention of staff.Prior to joining Hudson Tom worked as Sales Director at Resource Solutions and Business Development Manager at MSB.


Executive Bios –George Vollmer, Kenexa

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Executive Bios –Andy Watt, Futurestep

Andy Watt is Chief Operating Officer for Futurestep, Korn/Ferry International’s outsourced recruitment subsidiary, and President of the company’s North America team. Andy brings 25 years of experience in the human capital industry to Futurestep. Prior to Futurestep, he was SVP and GM at Kelly Services, during which time he had responsibility for revenues of more than $800 million. He then moved to manage the strategic direction of the professional and technical staffing businesses globally. In another role, Andy grew Kelly’s RPO business from $600 million to more than $1.1 billion.

Andy holds a bachelor’s degree in Business Administration from the University of New Haven. He has also completed executive education programs at the University of Michigan Business School and the Massachusetts Institute of Technology.
