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This Workshop will empower you to better understand, better interact with, better look after and better sell to your Japanese customers, travelers and tourists.
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Gain insight into Japanese culture and the persona of your Japanese customers
Learn about the service expectations of your Japanese customers
Acquire basic Japanese communication skills consisting of non-verbal communication and useful elementary words and expressions
Practice workplace situations using your newly acquired communication skills
In this Workshop, you will...
Workshop Outline: The importance of the new wave of Japanese customers for your region and your business Japanese customs and cross-cultural differences The Japanese perspective and expectations of customer service Communication and etiquette within Japanese culture Japanese pronunciation & non-verbal communication Useful Japanese words and expressions for front line Managers and Team Members Managing complaints & emergencies involving your Japanese visitors Role playing interactions with Japanese customers Ways to increase spending from your Japanese customers
“TravConsult has assisted our retailers to reach & exceed sales expectations in the Japanese market”
“TravConsult are an industry leader when you think of cultural training in the Hospitality and Tourism industry.”
“The biggest change I have noticed is my team’s willingness and renewed confidence to make a difference with our Japanese guests”
(for more testimonials visit http://www.travconsult.com.au/testimonials.htm)
Places are limited so please book early to avoid
disappointment. RSVP:
Friday May 21, 2010 using the Register here!
Button or via email to Trevor Lee at
[email protected] Or call on 0403 362 028
Int: +61 403 362 028 Please visit
www.travconsult.com.au
What:What:
Japanese Customer Service
Workshop
When:When:
Monday May 24, 2010
Where:Where:
Hilton Cairns 34 The Esplanade
Cairns, Tropical North QLD AUSTRALIA
Map: Click Here
What time:What time: 1.00pm — 5.00pm
(Registration from 12.45pm)
Targeting:Targeting:
GMs / MDs Sales Executives Sales Managers
Front-line Managers Front-line Supervisors Tourism Professionals
Register here!
Experts in International Customer Service Development: Helping tourism industry suppliers increase sales
to their International Markets!
NB: This registration is fully transferable to another person for this Workshop only, and is nonNB: This registration is fully transferable to another person for this Workshop only, and is non --refundable. refundable.
DIRECT CREDIT CARD PAYMENT
Click here or go to
http://www.travconsult.com.au/events.htm
Register here!
Register here!
Your investment: $195.00 per participant
- GST Inclusive - (Credit card payments incur
additional admin charge)
Your return: Increased sales from
your Japanese inbound tourist market!
Japanese Customer Service Workshop:Japanese Customer Service Workshop:
“Preparing for a New Japanese Traveller”“Preparing for a New Japanese Traveller”
