Eurobase Your Partner In Europe

Who Are Eurobase?• Founded 20 years ago by Waterford entrepreneur Julie Colclough & Jon Sedgwick,

both experienced international logistics professionals

• Julie is the Eurobase Managing Director & Jon is the Financial Director

• Eurobase prides itself on its agility, customer focus & its skilled, motivated team

• Our “can do” culture coupled with a clear understanding of customer goals ensures our team meets & exceeds customer targets

We’re easy to do business with

• Customer longevity & positive testimonials prove that Eurobase consistently delivers a bespoke customer offering of superior quality & value for money

• Eurobase is a true Supply Chain Partner

What do Eurobase Do?

Eurobase Operates in 3 Core Areas

• Reverse Logistics & International Customer Care

• Fulfilment

• Electronics Component Manufacture

Low Risk, Variable Cost European Access

• Eurobase offers a variable cost supply chain & manufacturing base within Europe eliminating the need for a fixed cost European presence

• Services range from International Fulfilment, Multilingual Customer Care, Reverse Logistics, Localisation & Electronic Manufacturing. Customers can choose the optimum package of services to meet their requirements on a variable cost basis

• Eurobase is located in the international port city of Waterford, Ireland. Ireland is the only European country with a Corporation Tax rate of just 12.5% Once your product is shipping out of Ireland it is straightforward & inexpensive to enable your company take advantage of this rate too

• Eurobase offers a single point of entry to the European Community for your products. We can split your consolidated delivery and distribute your product in smaller lots within the EU. Because your product is now within the EU there are no further duties payable enabling timely deliveries without further administration

• Our skilled workforce allows us to provide in-depth localisation services including product alternation, repackaging etc. IPC certified manufacturing facility means we can competently assemble electronic goods to all recognised European standards

Fulfilment & International Customer Care

“Eurobase has been around a long time, 20 years. Our customers trust us. Working with our customers we consistently develop optimal variable cost solutions for them.

We’re problem solvers, we promise to work with you to find the most efficient, cost effect way to undertake your business in Europe”

Julie Colclough pictured at one of the Eurobase fulfilment hubs in Waterford City

Example Pay As You Go Variable Cost Modules

Bespoke package to match opportunity

eStore Front

Order Processing

Secure payments

Product CombosPromos

100% product check

ReverseLogistics

Localisation

Skilled MultilingualCustomer

Care

Ship & Split

Fulfilment

Storage Pick n’pack

The Eurobase Customer Approach

• We work hard to develop a deep understanding of our customers market opportunities

• Eurobase works with the customer in developing an efficient cost effective solution

• Our open attitude with customers ensures customers can quickly modify which aspects of the Eurobase, variable cost offerings they avail of at a given time. Ensures customer meet their market opportunity cost effectively

• Our focus is on the lifetime value of our customers, we are open with our customers and always advise them as to their best value options over a product lifecycle. Customer longevity proves this approach works

• Spalding International are a Eurobase blue chip international client for over 14 years and continue to benefit from this approach

Eurobase Fulfilment & Customer Care Services

Fulfilment Services• Container splitting. Customers can deliver consolidated shipments (palletised or not) to Eurobase .

We store, split & forward ship in medium or small order quantities throughout Europe. B2B & B2C fulfilment undertaken

• All inbound orders are verified before being entered into our warehouse management system. Customers avail of 100% verification of all goods on arrival e.g. Actual size check on apparel against standards

• Best in class cloud based inventory management system enables customers secure, remote access to our systems

• Tried and tested packaging & assembly services including a shrink-wrapping, labelling, kitting, sub assembly & repackaging allow us combine products and run complex promotions on your behalf

• Localisation service available from electronic assembly and product rework localisation through to promotional packaging

Eurobase Reverse Logistics in Practice

• All Spalding end user customer complaints are directed to Eurobase

• Multilingual European support via phone fax & email

• Eurobase hold a stock of all spare parts for all Spalding Basketball systems in the European market

• Eurobase staff are skilled to diagnose all after sales problems with the Spalding product and accurately ascertain correct replacement parts required by the end user

• Pick, pack & ship parts & customer instruction in required language

• Provide Spalding group with regular management reporting proactively identifying market trends as they arise

Listen to Spalding Testimonial

Reverse Logistics & International Customer Care

International Customer Care

• Multilingual skilled staff

• Tailored made service in terms of product knowledge, available hours & language to precisely match your opportunity & budget

• Email, phone coverage

• Staff capability includes ability to upsell

• Ability to securely handle credit card transactions

Do you need to Modify an Electronic Product?

• Whether you need to change plugs, localise circuit boards or just repackage your products to meet local market needs, Eurobase can help you

• We use state of the art Swiss made surface mount technology in our manufacturing and all staff are IPC accredited

• Experienced in delivering product prototype to full box build. Talk to us about your requirments

Quality checking in accordance with IPC international standards @ the Eurobase Electronic Manufacturing plant

Ecommerce & Invoicing & Debt Collections

• Eurobase has the facility to securely take electronic payments on your behalf. In effect we can manage all aspects of your European ecommerce website

• If your business involves providing credit to international distributors we can professionally organise your invoicing and offer a rigorous debt collection service within the bounds of European debt collection law

Contact EurobaseAlison Stone-ThompsonBusiness Development Manager

Eurobase Ltd.IDA Industrial EstateCork RoadWaterford

Phone: +353 51 379755Mobile: +353 85 8283845Email: astonethompson@euro-base.com

www.euro-base.com