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Etuma Contact Center Categorizer
Automatic Contact Center Categorization Service
High transaction cost
Error correction delay
Slow response
Traffic peaks
Inconsistency
Lack of system-level learning
Etuma Contact Center Categorizer
”Call Center" by Vitor Lima| License: CC BY-SA 2.0
etuma
CONTACT CENTER
Web form Contact Center Assigns ID and Forwards Text
AUTOMATIC TEMPLATE SELECTION
Customized Contact Center Specific Categorization
MANUAL CHECK
AND SEND Response
Etuma Contact Center Categorizer
Accurate and consistent multi-language categorization
Real-time monitoring
Content analytics for management decision making
Etuma Contact Center Categorizer
Semantic Rule-based Natural Language Processing Technology
Amazon Web Services
Real-time asynchronous API using REST or SOAP
Etuma Contact Center Categorizer
Etuma Contact Center Categorizer
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