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4 questions to help us establish point of cause and improve our problem solving.
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Establishing
Point of Cause4 questions
to help us improve ourproblem solving
Created by Tom Curtis 2011Blog: www.onimproving.blogspot.com
Presentations: on www.slideshare.net/onimproving Email: [email protected]
Twitter: @onimproving
Establishing point of cause is often overlooked in trying to solve problems. If we can figure
out when and where an issue is happening, we will improve our ability to find root causes
and then create and apply corrective actions.
What follows is 4 questions to help us.
What is wrong? Is it dangerous?
Is containment required? Is immediate action required?
What?Think:Issue
Where?Think:
Location
Is it in one place or multiple?
Is it in a certain stepor activity?
When?Think:Time
When does it happen?Always?
Every time? Intermittent?
With what action?
Who?Think:People
Who might know?Who has information?
Who is effected?
Point of Cause: