Essential VoIP Features InfoGraphic

www.pascom.net* Net.Workspace: http://net.workspace.co.uk/social/resources/voip-for-small-businesses/* Wikipedia AutoAtt http://en.wikipedia.org/wiki/Automated_attendant* Wikipedia POTS http://en.wikipedia.org/wiki/POTS* Processor: http://www.processor.com/article/15281/identify-essential-business-phone-and-voip-features* NextAdvisor: http://www.nextadvisor.com/voip_services/articles/6/essential-business-VoIP-features* TechRepublic: http://www.techrepublic.com/blog/10-things/10-voip-features-that-can-benefit-your-small-business/

SOURCES:

pascom. Please Hold

INCOMING CALL:The VoIP Guys

Reject Answer

DONOT

DISTURB

INCOMING CALL:The VoIP Guys

Reject Answer

INTERCOM / DOOR ENTRY SYSTEMS

AUTO ATTENDANT

MUSIC ON HOLD

VOICEMAIL to E-MAIL

CALL SCREENING

Increase security through controlled accesswith a door entry system. With audio and videointegration there’s no need to leave your desk

Great for High Call Volume Desks as well asgiving the impression that your Business is

more professional and much larger.Also advances call flow management by

helping callers reach the right contact first time

“Silence is most definitely not Golden!”Keep your callers on the line while they are on

hold by playing some nice music. There is nothingworse than silence or that repetitve on hold beeping.

But Keep it GOOD!

Where is my pen and paper??!!!???We all know the feeling when we have to listen to messages again and again to scribble down those

all important names, numbers, times etc - nowyou don’t have to!

DO NOT DISTURB - DND

Got that all important report and cant take any calls today? Then simply use the DND funtion

and temporarily block your incoming calls.BUT just to be sure that you don’t miss an

Important call - forward your calls to Voicemailor to a colleague

TELECONFERENCING

Most IP Phones will allow you to do 3 WayConferencing connecting yourself and 2 others.

BUT True Teleconferencing is achieved through theVOIP PBX which allows Teleconference Roomsto be set up where an unlimited number of callers

can log in.

ADVANCED CALL REPORTING

VoIP call reporting enables in depth analysis ofyour telephony requirements. Discover where andwhen to deploy your resources most effectively.Also gives greater cost control through origin,

destination & duration analysis. You can also usethe same tools to help you react in real time to your

current telephony requirements

+4999129691200

2:27:46

Calling

pascom

2:59

Dear pascom Team,

I would like to make an enquiry regarding your MobyDick VoIPSoftware. We have 26 users. What’simportant is Voicemail to E-mail,as we have a few remote workers.Please kindly send us an o�er.Yours Sincereley,

to: [email protected]: [email protected]

Gives you the flexibility to decide whether to accept or reject a call plus enabling you to decidewhether to forward to call to your mobile if the call

is private! Built on Caller ID tech also meansyou know who you are talking to before answering!

FOLLOW ME / FIND ME

With more and more people using their privatemobile devises for work it is essentail to be able to

be contactable on all of them no matter where you are.FollowMe does exactly that - it will try all your devices

in a specific order before it finds you!

IN CALL COACHINGIn call coaching can invalubable in so many ways.Keep the caller on the line, no need to call them back with the answers. Call whispering enables supervisors & colleagues to lend a hand, providetips & advice when it is needed without the caller

knowing. Great for Call Centres, Customer Service, Telesales and on the job training

Hi James,Tom here - try this

Supervisor Console

Queue: Privatanfragen

Emily Taylor (101)T: 0:00 C:16

Ray Mitchelle (120)T: 0:00 C:10

Evan Parker (106)T: 1:57 C:18

Charles Ward (121)T: 0:00 C:21

Patrick Anderson (104)T: 1:57 C:18

Claire Russell (113)T: 3:15 C:12

Olivia Garcia (123)T: 0:00 C:16

Brianna Powell (124)T: 4:57 C:8

Aiden Bennett (125)T: 0:00 C:16

Audrey Miller (126)T: 2:57 C:8

Queue: Firmenkunden

June White (115)T: 1:00 C:10

Ken Martinez (111)T: 1:56 C:14

Angel Jackson (117)T: 1:57 C:13

Nevaeh Harris (127)T: 4:12 C:11

Andrew Roberts (128)T: 5:15 C:4

Courtney Ward (129) Pause: 2:45

Queue: VIPs


Ashley Adams (102)T: 0:00 C:5

Christine Bennett (100)T: 0:00 C:7Christian Brooks (109)T: 0:15 C:12

Erica Harris (108)T: 1:20 C:16

Charles Ross (116)T: 4:57 C:8

Brooklyn Meyers (114)T: 1:31 C:16

Sofia Baker (107)T: 2:57 C:8


Wartefeld

0166228373WZ: 2:35 Queue: PA

099140676005WZ: 2:13 Queue: FK Ivone Kranz [22934]WZ: 1:35 Queue: PA

Steve Johnson [38490]WZ: 1:35 Queue: FK Stefan Gustavo [13258]WZ: 0:55 Queue: PA 062999887

WZ: 0:58 Queue: FK 0678531345WZ: 0:12 Queue: PA

Stefan Marks [28931]01745556177

Kein Gespräch halten

Support Ticket eröffnen

Agenten anflüstern / Gespräch mithören(Agenten in das Feld ziehen)

Backoffice (600)

Leitung frei 2

Leitung frei 1

Qualitätsfaktor

92.5%

0 10

20

30

40 50 60 70 80 90 1

00

Übersicht der Agenten

5

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24

18

5

1Gesamt-zahl

Im Gespräch

freieAgenten

inPause

ZeitstrahlResourcen sind frei

keineResourcen

wenigResourcen

mehr Resourcen notwendig

8

9

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Supervisor Console

Queue: Privatanfragen


Ray Mitchelle (120)T: 0:00 C:10

Evan Parker (106)T: 1:57 C:18

Charles Ward (121)T: 0:00 C:21

Patrick Anderson (104)T: 1:57 C:18


Olivia Garcia (123)T: 0:00 C:16

Brianna Powell (124)T: 4:57 C:8

Aiden Bennett (125)T: 0:00 C:16

Audrey Miller (126)T: 2:57 C:8

Queue: Firmenkunden

June White (115)T: 1:00 C:10

Ken Martinez (111)T: 1:56 C:14

Angel Jackson (117)T: 1:57 C:13

Nevaeh Harris (127)T: 4:12 C:11

Andrew Roberts (128)T: 5:15 C:4

Courtney Ward (129) Pause: 2:45

Queue: VIPs


Ashley Adams (102)T: 0:00 C:5

Christine Bennett (100)T: 0:00 C:7

Christian Brooks (109)T: 0:15 C:12

Erica Harris (108)T: 1:20 C:16

Charles Ross (116)T: 4:57 C:8

Brooklyn Meyers (114)T: 1:31 C:16

Sofia Baker (107)T: 2:57 C:8


Wartefeld

0166228373WZ: 2:35 Queue: PA

099140676005WZ: 2:13 Queue: FK

Ivone Kranz [22934]WZ: 1:35 Queue: PA

Steve Johnson [38490]WZ: 1:35 Queue: FK

Stefan Gustavo [13258]WZ: 0:55 Queue: PA

062999887WZ: 0:58 Queue: FK

0678531345WZ: 0:12 Queue: PA

Stefan Marks [28931]01745556177

Kein Gespräch halten

Support Ticket eröffnen

Agenten anflüstern / Gespräch mithören(Agenten in das Feld ziehen)

Backoffice (600)

Leitung frei 2Leitung frei 1

Qualitätsfaktor

92.5%

0 1

0 2

0

30

40 50 60 70 80 90 100

Übersicht der Agenten

5

10

15

20

25

30

24

18

5

1

Gesamt-zahl

Im Gespräch

freieAgenten

inPause

ZeitstrahlResourcen sind frei

keineResourcen

wenigResourcen

mehr Resourcen notwendig

8

9

10

11 12 13

14

15

16

17 18

10 Essential VoIPFeatures for Business

make sure your Business is not missing out