Ephlux iot JDE oracle field service cloud presentation

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Field Service for JD Edwards with IoT OrchestratorPreemptive Maintenance | Digital Field Service | IoT Enablement


2

JD Edwards Service Management Oracle Field Service Cloud

Customers, Service Providers & Suppliers Master

Oracle IoTCloud

Work Zones

OrchestratorStudio

Work Order & Spare Parts Management

SLA, Warranty & Service Contracts

Field Service Schedule

Activity Types

Inventory Types

Capacity Category

Resource Types

Shifts / Working / Non-working Days

Activity Creation

Mobile Field Service

Smart Routing

Field Service Cloud

Work Order Real-Time Integration

Field Service Scheduling, Smart Routing & Tracking

Spare Parts Inventoryand Bill Of Material


3

JD Edwards Service Management Oracle Field Service Cloud

Customers

Oracle IoTCloud

Work Zones

OrchestratorStudio

Service Providers & Suppliers

Work Orders

Work Order Activity Rules

Work Order Parts Assignments

Inventory & Equipment Masters

Service Contracts

Warranty

Repair Time Schedules

Activity Types

Inventory Types

Capacity Category

Resource Types

Shifts / Working / Non-working Days

Activity Creation

Mobile Field Service

Smart Routing

Field Service Cloud

Cus t

omer

&

Supp

li er M

aste

rW

ork

Ord

er &

Sp

are

Part

s Man

agem

ent

SLA,

War

rant

y &

Se

rvic

e Co

ntra

cts

Work Order Real-Time Integration

Field Service Scheduling, Smart Routing & Tracking

Spare Parts Inventoryand Bill Of Material


Connect

Deviceregistration

Analyze Integrate

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |5

Oracle IoTCloud

IoT enabled A/C unit connected directly to Oracle IoT Cloud

Oracle IoT Cloud connected with JD Edwards IoT

OrchestratorSend alerts resulting

in creation of new work order.

Field Service Cloud

Update Case StatusAdd Field Task

OFSC Mobility

Schedule agent task Update Case Status

JD EdwardsIoT Orchestrator

Micro-controller unit

Send commandsback to the device

IoT Controller

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |

Demonstration


Business Information Cloud

End-to-end Integrated Customer Experience Lifecycle

The appliance alerts about the

problem

A booking is made for tomorrow between 2

and 4pm

The customer is reminded of the

appointment

Engineer remotely connects to the

device for diagnosis

Warranty Policies are fetched from

OPA Cloud

Engineer leaves and a survey arrives

shortly afterwards

Bad results trigger an immediate investigation

Customer complains to friends on social

media

This is picked up immediately and

rectified

Knowledge is updated to improve

future service

JD Edwards Field Service Cloud

Policy Cloud Field Service Cloud Social Engagement & Monitoring Cloud

Knowledge Cloud

The agent checks to investigate the

service required

JD Edwards

Service data provides open

reporting

Appliance reports the data to IoT Cloud Service

CX

PLATFORM

ANALYTICS

DigitalField

Service

IoT Cloud + JD EdwardsIoT Orchestrator IoT Cloud

Engineer arrives on time to provide the

service

Field Service CloudIoT Control Panel

Knowledge Cloud


Smart Appliance -> IoT Cloud -> JD Edwards IoT Orchestrator -> JD Edwards





problem


and 4pm


appointment




OPA Cloud


shortly afterwards



media


rectified


future service



Knowledge Cloud


service required

JD Edwards


reporting


CX

PLATFORM

ANALYTICS

DigitalField

Service



service


Knowledge Cloud


13 Global Data Centers

2,100+ CloudCX Customers

IoT sensor data from the device is captured by a micro-controller unit which is connected to Raspberry Pi containing Oracle IoT Cloud Java SE library.



10,000+Cloud Enterprise Customers


IoT sensor data is being broadcasted in the real-time into Oracle IoT Cloud service for analysis of the potential problem. This data is being further passed on to JD Edwards via Orchestrator Studio




2,100+ CloudCX Customers IoT sensor data from the device is being pulled in the real-

time into Oracle IoT Cloud service for analysis of the potential problem. This data is being further passed on to JD Edwards via Orchestrator Studio




2,100+ CloudCX Customers IoT sensor data from the device is being pulled in the real-

time into Oracle IoT Cloud service for analysis of the potential problem. This data is being further passed on to JD Edwards via Orchestrator Studio



2+ BillionCloud Transactions per Day

Cloud Customers in

180+ Countries34 Languages



Based on the alert rules defined in Oracle IoT Cloud Service it triggers a call to JD Edwards IoT Orchestrator which in turn creates a work order in JD Edwards


JD Edwards -> IoT Control Panel -> Smart Equipment





problem


and 4pm


appointment




OPA Cloud


shortly afterwards



media


rectified


future service



Knowledge Cloud


service required

JD Edwards


reporting


CX

PLATFORM

ANALYTICS

DigitalField

Service



service


Knowledge Cloud




Cloud Customers in



JD Edwards IoT Control Panel – The IoT Control panel pulls sensor data from the device in the real-time and can also control the device for diagnosis right from JD Edwards Work Order.


JD Edwards -> Field Service Cloud





problem


and 4pm


appointment




OPA Cloud


shortly afterwards



media


rectified


future service



Knowledge Cloud


service required

JD Edwards


reporting


CX

PLATFORM

ANALYTICS

DigitalField

Service



service


Knowledge Cloud




Cloud Customers in



Field Service Cloud integrated with JD EdwardsWork Order Creation in JD Edwards based on Oracle Field Service Cloud quota and capacity assigned for a particular date. Work Order status updated in JD Edwards from Field Service Cloud

2

1




Cloud Customers in








2

3


4

1



12

2

4


3



4



Field Service Cloud -> Work Zones -> Work Skills -> Activity Types -> Capacity Categories ->

Inventory -> Resource Calendars -> Smart Routing -> Automatic Assignment ->

Dashboard





problem


and 4pm


appointment




OPA Cloud


shortly afterwards



media


rectified


future service



Knowledge Cloud


service required

JD Edwards


reporting


CX

PLATFORM

ANALYTICS

DigitalField

Service



service


Knowledge Cloud



This hierarchy is created according

to the service Centers. Under

each state different service centers

exist.

Work ZonesThis hierarchy is created according to the service Centers. Under each state different service centers exist



Work SkillsThis specifies the key work skills and service areas that the company provides

Company deals in the following sectors



3Following activities are performed

under each sector

Activity TypesTraining, Gas Compression, Power Generation, Small Engine, Earth Moving, Recycling, Mining, Distributed Products, Planned Maintenance



Creating a TechnicianA technician is created who works for the construction sector and located in Houston, Texas

A technician is created who works for the construction

sector and located in Houston, Texas



Another technician is created who works for the

Engine sector and he is located in

Fort Worth, Texas

Another technician is created who works for the Engine sector and he is located in Fort Worth, Texas



Capacity CategoriesA Capacity Category is a predefined set of work skills and time slots

Capacity category is a predefined set of work skill and work skill groups and time slots



Capacity category is a predefined set of work skill and work skill groups and time slots

Inventory Types



Shifts/Working Days/Non-working DaysAdd resources adding shift/working days/non-working days

Here a resource work schedule is added in which his working time, shift and holidays are

defined so the activities will be assigned according to it.



4

Routing Profiles

Routing automates the whole process, when the activity is dropped into the bucket, it will assign that activity to the resource by matching the work zone, wok skill, activity type and availability of the resource.



Routing automates the whole process, when the activity is dropped into the bucket, it will assign that activity to the resource by matching the work zone, wok skill, activity type and availability of the resource.

Routing Profiles



This is a bucket on which a routing profile is added. When the activity is landed in the bucket it will assign the activity to the resources by matching the requirements.

Smart Routing



Mobile Interface for TechniciansThe technician gets a notification when the activity is automatically assigned to him based on the routing profile applied to a particular bucket that he belongs to


2+ BillionCloud Transactions per DaySmart Routing Dashboard




Cloud Customers in





Next Steps

1. Schedule a custom demo with Ephlux2. Get Ephlux assess your JD Edwards integration

readiness3. Contact Oracle Sales Rep. for Field Service Cloud4. Ephlux JD Edwards Field Service Cloud Solution5. Proof of Concept & Implementation


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