Drive Continual Business Improvement

visibility – insight – action

BSI Entropy™ Software

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What is Entropy™ Software?

BSI Entropy Software provides a powerful business improvement solution that significantly reduces the cost and effort needed to proactively manage risk, quality, and sustainability activities. Used globally, by companies of all sizes, Entropy Software enables organizations to streamline critical processes that drive continual improvement across all areas of their business.

Quite simply, BSI helps organizations make excellence a habit – all over the world. For more than a century our experts have been helping to embed excellence intothe way people and products work and to empower organizations to perform better, reduce risk, and achievesustainable growth.

To experience real, long-term benefits, organizations need to ensure ongoing compliance to best practice so that it becomes an embedded habit. BSI makes it easier for our clients to maintain compliance, drive continual improvement, and deliver long-term excellencethrough our innovative business improvement solution –Entropy Software.

Entropy Software helps organizations take their operations to the next level, delivering real-time visibility and a consistent framework upon which to improve supply chain, health and safety, environmental, and quality systemperformance. Information is simplified, activities are in focus, and results are available faster.

With features that include document control, reportingtools, and closed-loop action management, organizationshave a more complete view that is shared by the entireteam. Replacing doubt with certainty, reducing drift withcontrol, and resolving chaos into order, Entropy Software enables best practices, smarter decisions, and improvedtransparency across an organization.

Efficiency Up...

Costs Down

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How we help our clients...

At BSI, we build and maintain relationships with our customers, and we have a proven track record of helping companies large and small to benefit from integrated business improvement solutions.

BSI clients have reduced their management systems implementation time an average of 50% by using faster, smarter work tools. Once they have a business improvement software solution in place, those organizations save on average one day per week on maintenance. And, a vast majority of customers (80%) see efficiency increase while costs decrease.

Based on BSI Entropy Software Customer Survey

Mon Tues Wed Thurs1 Day per Week

Resource Time Saved

Faster Tools

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Operational excellence and compliance

For Quality...Improving business management and delivery of quality productsand services. Entropy Software provides a certifiable frameworkfor ISO 9001, as well as for ISO 13485, 21 CFR Part 820, and 21 CFR Part 11. It has all the features and functions required foran efficient quality management system, helping you to assessand investigate quality events and address process gaps acrossthe business.

For Sustainability...Helping you be socially responsible, manage energy consumption,and minimize environmental impacts. Centralizing environmentalmetrics within a management platform like Entropy Software enables organizations to create direct cost savings, avoid compliance penalties, and establish competitive advantages.

For Risk...Keeping people safe and protecting your business. Whether you are managing incidents, operational procedures, supply chaincompliance, or hazard registers, Entropy Software can help youstay in control. Communication and feedback tools coupled with instant access to required data and information help youmotivate employee participation and demonstrate compliance.

"the savings are the costs you avoid because you could not see what was happening at the facility level..."

"...almost 100%transparency to our customer..."

"...[our program] has resulted in a 68%reduction in injuries..."

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Five Modules Overview

Composed of five core modules, Entropy™

Software allows users to add and integrate

any number of disciplines into their

management process and provides a

complete framework for organizations

to efficiently manage risk, quality,

and sustainability activities.

Flexible and scaleable for your business requirements

EntropyTM Software delivers solutions for a wide range of industry sectors and business challenges through its independent modules. This allows users to focus on thefeatures they need in order to cost effectively deal with theareas of their business that cause the most challenges. Theflexibility of Entropy Software allows organizations to addor remove modules as the business challenge or needschange. The scalability of Entropy Software allows

organizations to choose the modules that will deliver thegreatest benefit and prevents the wasting of precious resources on features and applications that are not necessarily needed for your business requirements.

You can easily simplify your most complex operationsthrough a single online solution that can be rapidly deployed across multiple departments and locations.

BSI Entropy™ Software

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Entropy™ Software modules can function independently for targeted issues or as an integrated, full management system suite for a standards-based approach to risk, compliance, and performance improvement.

Compliance Management Modulemanagement of audits to help achieve and demonstrate compliance with internal procedures, international standards, and regulatory requirements.

Knowledge Management Modulesingle source portal for controlled documents, resources, and best practices.

• Create audit checklists and protocols

• Schedule and conduct audits/assessments

• Raise non-conformances and submit recommendations

• Conduct root cause analysis (RCA)

• Open, monitor and close corrective and preventiveactions (CAPA)

• Report performance using traffic-light dashboards

• Improve compliance and implement best practice

• Create, review, and approve policies and procedures

• Ensure up-to-date version history and document control

• Alert employees about documents for which they are responsible

• Notify employees of their training requirements automatically

• Provide search, communication and feedback tools

Incident Management Module comprehensive set of features for documenting, reporting, and investigating injuries and incidents/events.

• Record incidents, adverse events, complaints

• Set automatic incident notifications

• Investigate and conduct root cause analysis (RCA)

• Open, monitor and close corrective and preventive actions (CAPA)

• Report performance using traffic-light dashboards

• Analyze trends and reduce incidents

Learn more about all of our tools powered by Entropy SoftwareVisit: bsi-entropy.com/explore-entropyCall: +1 800 862 4977email: info@bsi-entropy.com

Action Manager Enables organizations to capture, track, and maintain accurate auditable non-conformance records across the organization. Powerful analytics and reporting capability offers real-time visibility into the remediation process – from initiation to close.

Audit ManagerManages all aspects of internal and external audit programsfrom scheduling and planning through to performing andreporting. Ensuring consistency and clarity in your audits.

Document ManagerProvides a single-source portal for controlled document, resources and best practices. Easily retain, access, and share your businesses expanding knowledge base of experience and expertise

Training ManagerSimplifies the enterprise training process through efficientnotification, tracking, and reporting. Overall business performance is improved through awareness of corporateprocedures and policies.

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Performance Management Moduletimely, reliable, and verifiable performance information at a site, business unit, or across an entire organization.

Risk Management Moduleidentification, assessment, and management of risks across an organization.

• Set corporate objectives

• Establish targets at group, business unit, or site level

• Create key performance indicators (KPIs) and performance metrics

• Receive automatic data input reminders to ensure up-to-date information

• Validate and approve data

• Report using performance using traffic-light dashboards

• Analyze trends and make performance improvements

• Create risk and control assessment methodologies

• Identify and track regulatory requirements

• Conduct risk and control assessments

• Raise, monitor, and close risk response actions

• Obtain system notifications for re-assessment

• Create and report on risk registers

• Analyze response actions to reduce residual risk

Targeted Applications. . .powered by Entropy Software.

Quick, easy, and economical , our targeted applications addresskey challenge areas within your business and help you to drivetowards continual improvement. The scalability of Entropy Software allows you to choose tools that will deliver the greatestbenefit to the specific application in your organization.

Available to you as a low monthly. subscription.

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Key Features

Only Entropy™ Software offers an on-demand solution that meets the varied needs

of everyone from small businesses to large, global organizations. Explore some of

the key features included within Entropy Software:

Corrective and Preventive Action (CAPA)

A company’s ability to effectively correct existing problems and implementcontrols to prevent potential problems isessential to ensure efficient operationsand achieve customer satisfaction. Entropy Software enables and supportsthe closed loop process that is key to continual improvement.

Notification

Configurable notification workflows are one of the key features within Entropy Software. These workflows allowusers to improve efficiency through automation notifications sending emailnotifications to the user and providingreminders for overdue responsibilities,requests for action, and/or escalationsfor high severity issues.

Dashboards

No more hunting around for informationfrom multiple reports and sources.Dashboards provide a single, corporatescorecard for an at-a-glance overview ofyour entire organization, covering allareas of your management system andfeaturing benchmarks and critical corporate metrics and data..

Task Management

Entropy Software’s task managementfeatures deliver a centralized and controlled process for crucial tasksand actions across departments, oracross a multi-site organization.Users are given appropriate access to create and allocate tasks.

Configurable Forms and Workflows

Use configurable web forms, workflows, email notifications, and reporting capabilities to capture critical data and replace paper-basedor spreadsheet-based processes. You can continuously modify createdapplications supporting evolving business needs by allowing users to configure and improve forms and workflow.

Reports & Graphs

Entropy Software provides you withreal-time access and enhanced visibility of management informationthrough clear reports and graphs,which transform data into meaningful information that can support decision making.

Files and Libraries

Now it’s easier to share files, discussthem, publish the best, and track your content in real-time. Quickly find what you are looking for, share it securely, and even subscribe to receivealerts when something changes.

Data Collection

Entropy Software allows users to easily and accurately input data related to audits, incidents, risk, andperformance. Information and instructions on how to perform thetasks are also included in this innovative data capture application.

Multi-lingual

A user-friendly interface with an increasing number of language packsto meet your mulitnational needs, Entropy Software is available in 24 languages. It is also available in manywide character languages, such as simplified Chinese and Russian.

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Everything You Need, for the Role You Play

Entropy Software can provide your organization with a complete

view that is shared among auditors, managers, and executives

in real-time, so you can collaborate more effectively.

•Embraced by auditors. Auditors often tasked with data input wantsolutions that make their jobs easier. With fast, easy-access, onlinefeatures, including advanced scheduling and a user interface rated“simple and intuitive” by customers, Entropy Software is the auditand compliance solution every auditor will love and use.

•Critical for managers.Managersneed the right tools to gain visibility into their risk and compliance status and activities.With powerful Root Cause Analysis(RCA) reporting, task assignment,and dashboard reporting, managers can be confident theyare maximizing productivity.

•Trusted by executives. Executivesneed fast, accurate answers to critical business questions. WithEntropy Software’s unique customizable dashboards, reporting, and analytics, executivesget real-time answers and business insight with a single click.

Learn about the full range of features that Entropy Software has to offer:

Visit: bsi-entropy.com

Call: +1 800 862 4977

email: info@bsi-entropy.com

BSI Entropy™ Software

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BenefitsEntropyTM Software provides a number of benefits to organizations who are looking to effectively and efficiently manage internal systems, processes, and business challenges.

• Reduces operational and administrative time, costs, and risk

• Improves current management system performance, accelerates implementation of new managementsystems, or easily integrates multiplemanagement systems or processes

• Provides greater control of your people, processes, and systemsthroughout your organization andamong multiple locations

• Promotes greater communicationand collaboration

• Improves productivity and accountability of management teams and auditors

• Provides enterprise/portfolio-widevisibility of critical information

• Transforms data into meaningful information to support decision making

• Identifies trends and provides warning of non-conformance and potentially costly failures

• Allows for quicker and easier collection, capture, and reporting on data

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See for yourself:Visit the Entropy YouTube channelyoutube.com/BSIEntropySoftware

We are proud to partner with a company like BSI. BSI maintains a global reputation for best practice and continual improvement not only in standards and management systems, but also in the innovative solutions they provide.

Chief Sustainability Officer - VP Health & Safety, Fortune 500 Food Consumer Products

Entropy Software is as powerful as you will get in the market today. Its strength lies in the knowledge that it provides and it allows everyone to spend time doing their job rather than hunting for information.

Director of Sustainable Construction, LeadingGlobal Construction Materials Company

Entropy has provided us with a truly integrated risk and compliance management solution. The ability to integrate our health and safety and environmental data into one system saves us bothtime and money and has enabled us to improve our management processes significantly.

Director of EHS Impact Assessment, Top 10 Global Life Sciences/Pharmaceutical Company

Entropy’s reporting capabilities really streamline the auditing process. If an auditor wants any document orspecific report, we can get it from Entropy as quickly asit takes to pull up a search box and enter a couple of key words. It definitely improves my ability to access my data, systems, documents and records.

General Manager, Medical Device Manufacturer

BSI - EMEAKitemark CourtDovy AvenueKnowlhill, Milton KeynesMK58PPT: +44 845 080 9000 E: info.entropy@bsigroup.com

BSI - AsiaPAC23rd Floor Cambridge HouseTaiKoo Place979 King’s RoadIsland EastHong Kong T: +852 3149 3320 E: info@bsi-entropy.com

BSI – Americas12110 Sunset Hills RoadSuite 200Reston, VA USA 20190-5902T: +1 800 862 4977E: info@bsi-entropy.com

Copyright © 2013 The British Standards Institution. All Rights Reserved.

BSI/U

SA/3

38/M

S/05

13/E

Why Choose Entropy™ SoftwareThe Entropy Software solution offers more features, more powerful configuration, easier integration, and an excellent end-user experience. Thanks to an on-demand model, it can bedeployed immediately around the globe, freeing you from traditional software and its hiddencosts, high failure rates, unacceptable risks, and prolonged implementations.

Rapid ROI

With Entropy Software, you get an effective, complete solution at a fraction of the cost of conventionalsoftware. This translates into quick ROI.In fact, most Entropy Software customers achieve significant ROI in much shorter time periods.

All Tools in One Place

Entropy Software is the most comprehensive platform for effectivelymanaging risk, sustainability, and quality initiatives. With Entropy Software you will find all the tools for intelligent enterprise system management in one place. Organizations can concentrate onanalysis, decision making, and drivingcontinual business performance.

Secure

Entropy Software is built with securityin mind, and is trusted by some of thebiggest businesses in the world.

Analyze Data

Entropy Software provides you withcomplete visibility by enabling you toknow where you are with your risk, quality, and sustainability initiatives atany time and with very visible andtransparent metrics. Having all of yourdata at your disposal in a frameworkthat makes it easy to analyze and communicate, Entropy Software gives you complete confidence in the management of your systems.

Easy to Use

Entropy Software is easy to learn anduse, which means it delivers high adoption rates within organizationsand increases your productivity.

Rapid Deployment

Accessible from anywhere in theworld via any standard Web browser,Entropy Software applications require minimal training and can be implemented in days rather than the months or years required by conventional software.

Scalable & Configurable

The scalability of Entropy Software allows organizations to choose the targeted applications or modules thatwill deliver the greatest benefit to the specific need in your organization.

.Site Branding

We can create a unique, secure URL foryour company. You will be able tobrand your account login screen byadding your corporate logo. In addition,you can easily customize your wholeaccount by adding a logo and changingcolor themes.

Customer Engagement

At all times, your Client Services Consultant is available to answer your questions, arrange training, andensure you get the highest ROI fromEntropy Software.

Support

With Entropy Software, you benefitfrom best practices, fast support response times, comprehensive andcustomizable training, and extensiveadministrative services to drive productivity and accelerate ROI.