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1
Entrepreneurs in the 21st Entrepreneurs in the 21st CenturyCentury
March 1 2008
2
InnovationInnovation
comes from … comes from …
3
InteractionInteraction
Financial & Market
Create economic value and market dominance
Customers
Generate high customer satisfaction, retention and referrals
Product
Provide consistent and high quality products that are important to customers
Process
Adopt a standardized and efficient work-flow
Workforce
Cultivate a motivated and competent workforce
Leadership
Provide strong leadership to serve the key communities
Mission, Vision, Value – POINT Communication
Support Key Communities
Ethics & Governance
Strategic Planning
7Rs Performance Management System
SHARE Knowledge Management System
4Cs Core Competences
Continuous Improvement & Innovation
CHAMPS Process
Varieties of Business-for-Sale
2-Year After-Sale Support
High Quality Business Listings
Market Segmentation & Targeting
Customer Satisfaction & Involvement
Voice of Customers Channel
Income GrowthMarket Share
and Acceptance Brand Image
Improved Productivities
SUCCESS Employee Well-Being
TQ
M S
corecard
- 50 KP
Is (Feedback &
Improvem
ent) EAGLE TQM Framework
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IdeaIdea
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The House of 7Rs Workforce Performance Management System
Recruit
What is the recruitment
process?• HR planning• Job analysis• Recruitment• Selection
Retrain
How to train the staff to the HKBI
standard? • Induction to
company culture• Training and
development• Pass-probation
requirement
Refine
How do we reassess the staff?
• Performance appraisal
• Compensation and benefits
• Career progression
Retain
How do we retain capable staff?
• Staff share ownership plan
• Empowerment• Productivity
improvement programs
• Recognition and rewards
• Satisfaction drive
Retire
How to do succession planning?
• Career path planning
• Gap analysis • Succession
programs
EAGLE’s EAGLE’s 7Rs Workforce Performance 7Rs Workforce Performance Management SystemManagement System
Requirements and Resources
• Ethics, legal environment and labor regulations• Social, cultural and labor market changes
• Strategic planning directions, objectives, and budgets• Workplace infrastructure, health and safety
How is the external (requirements) and internal (resources) environment?
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ImplementationImplementation
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Environmental Analysis
Strategy Formulation Strategy ImplementationMeasurement
& Control
External- Society
-Economics- Industry
Internal- Corporate Culture
- Structure -Resources
Strategies
Ways to achieve short & long term objectives
Programs
Activities needed as part of strategies
Policies
Guidance of tasks taken
Performance
Expected and actual results
Mission / Vision / Value
Reason for existence and beliefs we share
Goals
Results to accomplish and timeline Budgets
/ Targets
Costs and benefits of the plans
EAGLE’s Strategic Development Process EAGLE’s Strategic Development Process
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IntegrityIntegrity
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Ethical
Individuals
•Fiduciary •Integrity•Competency•Fair •Confidentiality
Ethical
Leadership
•Senior Engagement •Role Modeling•Day-to-day Behavior•Frequent Communication•Uphold Ethical Values
Ethical
Functions
•Ethics Committee•Code of Ethics•Ethics Training•Whistle-Blowing Mechanisms
•Customer Feedback
LIFE Ethical Model
Ethical Environment
EAGLE’s LIFE Ethical Model EAGLE’s LIFE Ethical Model
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Inside you!Inside you!
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捕捉商機 展翅高飛Turning Opportunities into Action