Ensuring True Business Success with SharePointNot Just a Technical One

SharePoint Symposium | November 4, 2015Presented By:Russ EdelmanCEO – Corridor Companywww.corridorcompany.com

• My Quick Background …

• The Impetus for the Presentation & Article

• Six Reasons, Answers & Stories...

45 Minutes Together…

My Quick Background…

SnapshotPresident of Corridor Company, Industry Analyst & Pontificator

Based In: Massachusetts

Writer for Huffington-Post, CNBC, Information Week, CIO, KM World, etc.

20 YearsLiving Contracts & Enterprise Content Management - Corridor is a company that develops Contract and Supplier Management Products for Global Organizations

AuthorPenguin GroupPublished: 2008

Jimmy KimmelHalloween Candy & Kids | 2015

• This actually has little to do with SharePoint• The 800 pound gorilla…enemies will emerge• Not initially taken seriously as a platform

Bad Rap

The Impetus for This PresentationThree Points…

• In the beginning…Spin Up a Site in 1 Minute• The Microsoft sales guy/gal• The customer…IT

Microsoft

• Pick your metaphor…Clay, Legos, Swiss Army Knife• If your focus is on any of these, plan for Biz Failure• Mission Critical…maybe yes or maybe no

Clay

Information Week Article | October, 2014 | Link

The Impetus for This PresentationDiscipline Vs. Technology…

Discipline

Technology

Street Talk/ChalkPerspective

Sidewalk Chalk Artist:Julian Beaver

• Analysis Paralysis –too much analysis by everyone

• Half steps are taken over and over again

• Everybody else’s and everything’s fault –eventually…you have to man (or woman) up!

Reasons

Six Reasons, Answers & Stories...1. Extended Deployments

Answers Story

• “Pencil’s Down” – A mindset shared by our COO

• There comes a time when it is more important to get something out than to get it perfect

• Design for the rule & not the exception

• Global Chip Manufacturer –everyone had an opinion on most everything

• IT puts up blockers or does not work in unison with vendor and end users

• Users don’t know or see the solution in context

• IT often doesn’t have an appreciation for nuanced business requirements

• Adults are hands-on learners

Reasons

Six Reasons, Answers & Stories...2. Don’t Know What You Don’t Know

Answers Story

• Business Releases –discreet business functionality defined with each BR

• Development Demos to show the goods

• Plan for learning, good, bad and other and this should be incorporated into future BRs

• The cursing attorney setting expectations (good but bad)

• CIO of major government agency setting expectations (bad)

Sidewalk Chalk Artist:Julian Beaver

Street Talk/Chalk

• “Sprint” to the finish – Agile is all the rage, but not after go-live

• Real world usage shakeouts – only come once you go live

Reasons

Six Reasons, Answers & Stories...3. Sprint to Finish-Forget Post Launch CM

Answers Story

• Sprints in Production don’t work well

• Extend your Change Management program beyond the go-live date and plan for other elements to be introduced

• Did I say Business Releases…plan for them now

• McDonalds’ Meredith Henry (Strategic Change) states 4 stages for adoption…1. Generate

awareness2. Understanding3. Commit to shift4. Engaging to adopt

the change

User FeedbackBusiness Release Schedule

Set ExpectationsCommunication PlanGaming TechniquesMulti-tiered Training

Comm. Plan ContinuedDocumentation

Initiated/Uninitiated PairingPost Go-live Support

Problem Resolution StrategyQuant/Qual. Surveys

Gaming Techniques Continued

Six Reasons, Answers & Stories...Change Management Segmentation

• Classic issue – IT doesn’t take the time to learn about the real business use cases

• Business users don’t appreciate the importance of some standards

Reasons

Six Reasons, Answers & Stories...4. Disconnected IT & Business Users

Answers Story

• IT must engage with users through different techniques – user surveys, demos, gaming, sharing of data & results

• Business users must appreciate IT –“Directed Questioning”

• Major Gaming Console Company…that shall go nameless

• City Year – IT & Biz leaned too heavily on existing business processes rather than opening mind to new ideas (from vendor)

Corporate Standards

Business Specific Capabilities

Six Reasons, Answers & Stories...4. Disconnected IT & Business Users

Boundary(s)of Autonomy

SharePoint Maintains An Unfair Competitive Advantage

Street Talk/Chalk

Sidewalk Chalk Artist:Julian Beaver

• Corporate mandates have adverse impact on business users

• Business users don’t see how it will make their jobs easier

• Everyone is too busy – no time to learn

Reasons

Six Reasons, Answers & Stories...5. Users Don’t See the Value

Answers Story

• Users’ perspective –if you cannot answer the simple question “How is your life easier?” – plan for mediocrity

• Did I mention Business Releases and an important PR Campaign

• Unique Value Props

• VSP | Global health organization for eye care employed their marketing team for messaging and user feedback

• Conifer Health Solutions – actively solicits and quantifies feedback from broad user base

The Business

The Users

The IT Group

“All about Me”Finding the Right Balance

Six Reasons, Answers & Stories...5. Users Don’t See the Value | 3 Masters

• SharePoint is so easy, no training is needed

• The training approach doesn’t work well for a varied user constituency

• Training is too technical and not business-oriented

Reasons

Six Reasons, Answers & Stories...6. Mismatched User Training

Answers Story

• SharePoint basic collaboration – light or no training may work

• SharePoint for Business – you must train on the business process & in context

• Training style must suite the audience

• British Telecom –employed stratified training and incorporated video vignettes and executive briefings

• Anheuser-Busch –training expectations – put away the dishes

Sidewalk Chalk Artist:Julian Beaver

Street Talk/Chalk

Sidewalk Chalk Artist:Julian Beaver

Street Talk/ChalkPerspective Revisited

Reporting & Speaking on trends…

Corridor Snapshot

Since 1997, Corridor has delivered over 400 mission-critical contracting and information management solutions to mid-size and global organizations.

CM[.app]™, a MS SharePoint-based product for CLM. Now on its 6th version, it is used by mid-size & global companies for all contract types (buy/sell/more).

Corridor CompanyLet Us Hear from You

www.corridorcompany.com