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Engineering Dashboard:
Tickets by Engineer
Background Tour
Purpose/Background
• Show CURRENT # tickets for each engineer• Designed for display on LCD display on the
wall in the engineering area
• Drill-down into each tickets for this engineer– Click engineer name for all tickets– Click # tickets for category to see THOSE tickets
Notes and Notices
• Ticket counts are shown as of CURRENT time and include tickets that were still in-progress as of midnight last night.
• Dashboard update frequency is denoted on the top of the dashboard panel next to “last update”.
Where to Find the ReportDashboards > Eng_Dashboard
First Time: Select “Tickets By Engineer”
Click “Add Now” for Tickets by Engineer
Click
DONE
Overview
Default is in order by engineer
name. Click
column header to
re-sort.
“Parameters” lets you select what engineers to display
Click Engineer name to see all their tickets
Click # to see all tickets in that category for that
engineer
Click to Rename
or Remove
this Panel
Automatically Updates
Drill-Down“Re-Opened Tickets” for “CBaker”
Drill to
Time
Entries
Export to Excel
Export to Excel
ParametersSelect which Engineers you want to display
“Check” engineers to Display
Click “Update” then click “Close”
Executive Briefing ServiceOther Resources
www.YouTube.com/NewHavenTechwww.LinkedIn.com/NewHavenTechwww.FaceBook.com/[email protected]/NewHavenTech
www.ConnectWise.com/Marketplace
