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© 2015 NetSpeed Learning Solutions. All rights reserved. 1 Engaging Learners in the Virtual Classroom March 5, 2015

Engaging Learners in the Virtual Classroom

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© 2015 NetSpeed Learning Solutions. All rights reserved. 1

Engaging Learners

in the

Virtual Classroom

March 5, 2015

© 2015 NetSpeed Learning Solutions. All rights reserved. 2

Webinar Objectives

• Apply five techniques to create a

compelling virtual classroom

• Use all the interaction tools in your

web conference platform to build

engagement

• Minimize multi-tasking in your

webinars

© 2015 NetSpeed Learning Solutions. All rights reserved. 3

About Cynthia Clay

• 25+ years of experience

• Author of Great Webinars

• An expert in collaborative,

engaging virtual learning

© 2015 NetSpeed Learning Solutions. All rights reserved. 4

Questions!

What is your top-of-mind question today?

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Confess

How often do you multi-

task when attending

webinars?

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Confess

Why do you choose to

multi-task?

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Self Assessment

I design engaging online

learning programs.

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Self Assessment

I build virtual presence

when I deliver online

learning.

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Self Assessment

I facilitate learning instead

of lecturing in the virtual

classroom.

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Self Assessment

I use all the interaction

tools in my web platform.

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Self Assessment

I make my virtual learning

sessions “sticky.”

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Maximum Engagement

Design to Engage

Facilitate Discovery

Build Virtual

Presence

Interact and Solve Problems

Make Learning “Sticky”

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Design to Engage

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This is a Visual Medium

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Spend no more

than one minute

per slide.

Technique 1

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Use less text and

more compelling

images.

Technique 2

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Presentation Zen

Before

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Presentation Zen

After

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Presentation Zen

Before

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Presentation Zen

After

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Your Virtual Tool Kit

Chat

Polling

Annotation Tools

Emoticons/Status Icons

Video/Audio

Streaming Video

Breakout Rooms

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Your Virtual Tool Kit

What interaction tools do you use

most often?

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Your Virtual Tool Kit

Chat

Polling

Annotation Tools

Emoticons/Status Icons

Video/Audio

Streaming Video

Breakout Rooms

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Short Videos

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A Challenging Coworker

The Manipulator

The coworker who attempts to

influence your attitude or behavior

through deception or secrecy.

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Short Video

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Chat with Video

What clues in the video tell you that you might be

working with a manipulator?

Example

© 2015 NetSpeed Learning Solutions. All rights reserved. 28

Maximum Engagement

Design to Engage

Facilitate Discovery

Build Virtual

Presence

Interact and Solve Problems

Make Learning “Sticky”

© 2015 NetSpeed Learning Solutions. All rights reserved. 29

Facilitate Discovery

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New Mindset

What is Discovery Learning?

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Discovery Learning?

Is it possible to create a discovery learning

experience in the virtual classroom?

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Ask good

questions to

facilitate learning

Technique 3

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Why Ask Questions?

• Develop interest in the topic

• Check on learner readiness

• Review key concepts

• Stimulate thinking and

insight

• Develop critical thinking skills

• Encourage learning transfer

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Research

• More effective in producing

achievement gains

• Foster learning (particularly oral

questions)

• Result in greater comprehension

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Lower Cognitive Questions

• Probe for facts

• Usually closed

• Direct

• Stimulate recall

• Check for knowledge

Should you ask lower cognitive

questions?

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Status Icons

• Do you agree or disagree?

• Have you printed the handout?

• Are you ready to move forward?

• Let’s give Bob a round of

applause.

• Raise your hand if you have an

example.

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Higher Cognitive Questions

• Stimulate thinking

• Require learners to combine

information or provide

evidence

• Usually open-ended

• Encourage interpretation

• May lead to synthesis or call

for inference

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Example

What is an example of a

higher cognitive question?

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Example

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Example

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Maximum Engagement

Design to Engage

Facilitate Discovery

Build Virtual

Presence

Interact and Solve Problems

Make Learning “Sticky”

© 2015 NetSpeed Learning Solutions. All rights reserved. 42

Build Virtual Presence

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Virtual Presence

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Social or Virtual Presence

The way people represent themselves in their online environment

The degree to which a facilitator is perceived as a “real” person online

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Streaming Video

Do you like the facilitatoron streaming video?

Why or Why Not?

© 2015 NetSpeed Learning Solutions. All rights reserved. 46

Building Virtual Presence

• Reduced ambiguity

• Increased connection

• Reduced conflict

© 2015 NetSpeed Learning Solutions. All rights reserved. 47

Facilitator On Camera

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Look into the

camera when you

are speaking

Technique 4

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Look into the

camera when

they are speaking

Technique 5

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What Most Learners Say

• Builds rapport

• Holds attention

• Creates connection

• Reduces the tendency to multi-task

• Creates the experience of a virtual

classroom

© 2015 NetSpeed Learning Solutions. All rights reserved. 51

Maximum Engagement

Design to Engage

Facilitate Discovery

Build Virtual

Presence

Interact and Solve Problems

Make Learning “Sticky”

© 2015 NetSpeed Learning Solutions. All rights reserved. 52

Interact & Solve Problems

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Interact every two

to three minutes

Technique 6

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Think of a time when you have

manipulated a person or a

situation by withholding

information, flattering, or sharing

information in secret.

What motivated you?

Reflection Chat

Example

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Debriefing Chat Comments

• Use their names

• Comment on their points

• Link comments

• Get to know them

• Encourage peer-to-peer

chatting

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Collaborate on

shared problems

Technique 7

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Whiteboard (Annotation)

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Breakout Rooms

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Interact!

• Pose juicy questions to stimulate

thinking.

• Use chat to solicit open responses.

• Use polls to capture and compare

opinions.

• Generate ideas on a whiteboard.

• Use breakout rooms to problem

solve.

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Can You Lecture?

Yes.

Keep it short.

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Extend Respect

• Use good listening and questioning skills to

encourage openness.

• Pay attention to your gut/intuition.

Example

© 2015 NetSpeed Learning Solutions. All rights reserved. 62

Maximum Engagement

Design to Engage

Facilitate Discovery

Build Virtual

Presence

Interact and Solve Problems

Make Learning “Sticky”

© 2015 NetSpeed Learning Solutions. All rights reserved. 63

Make Learning “Sticky”

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Use stories to

frame key points

Technique 8

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Story with Examples

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Story with Poll

Which behavioral clues have you

experienced personally at work?

• Offers unusual favors, gifts or flattery

• Appeals to your sense of guilt

• Deceives you

• Presents only positive reasons (no

negatives)

• Misrepresents or excludes data

• Whispers in your ear

• Asks a leading question or pretends to

ask for input

• Tells stories that are inconsistent

Example

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Theorize less and

apply more

Technique 9

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Demonstration

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Learner Feedback

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Maximum Engagement

Design to Engage

Facilitate Discovery

Build Virtual

Presence

Interact and Solve Problems

Make Learning “Sticky”

© 2015 NetSpeed Learning Solutions. All rights reserved. 71

What’s Next?

What is one action you intend to take as

a result of participating in this webinar?

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Virtual Facilitator Training

• Deep dive, comprehensive course

• Focused on virtual design and delivery

• Public courses offered six times/year

• Customized for private delivery in your web

conference platform

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• Link to download our eBook

• Use the discount code from theeBook to receive $345off the VFTC course

Take our Survey

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Q & A

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Thank You!