EN 15038: Three hats on

by Alex Lik A-CLID&LICS®

Background What’s in it, anyway?

QA in Translation Industry What’s in the “A”? Schemes

TQI LISA QA Model SAEJ2450 Quality Metric for Language Translation of Service

Information Standards

ASTM F2575 Standard Guide for Quality Assurance in Translation EN 15038 Translation Services -- Requirements for translation services CAN CGSB 131.10 Translation Services -- Requirements for translation

services Developing

ISO 11669 Translation projects -- General guidance ISO 17100 Translation Services -- Requirements for translation services ISO 14080 Assessment of translations

EN 15038:2006 Requirements

Human Resources Tech Resources Quality Management Project Management Contractual Framework Service Procedures

HR Requirements

Translating competence Linguistic and technical competence Research competence, information acquisition

and processing Cultural competence Technical competence

Tech Resource Requirements

Equipment for safe and confidential data handling

Adequate communication equipment, HW, SW Access to information sources

QA Requirements

Suited to size and structure Include statement of quality system objectives Process for monitoring quality Robust corrective action program Process for information handling

PM Requirements

There’s an M for every P Monitoring and supervising the prep process Assigning translators, revisers, and reviewers Issuing instructions to all parties Enabling and monitoring consistency Monitoring and supervising process timetable Communication Clearance for delivery

Contractual Requirements

Enquiry and feasibility Quotation Client-TSP agreement Project-related client information Project conclusion

Service Requirements

PM Preparation Registration Assignment Technical resources Pre-translation

processing Source text analysis Terminology work

Style guide Translation Checking Revision Review Proofreading Final verification

AVS

Claim

Translation = precise business Companies’ rep People’s lives Law suits

Translators = [better be] very organized people Project Management Contractual Framework Service Procedures

Hat 1: Buyer

Buyer

Traditional challenges How the standards can help?

Buyer: Traditional challenges

RFP torture

Buyer: How the standards help?

Hiring toolbox Compliance brand Second party audits

Hat 2: Translation Vendor

Vendor

Traditional challenges How the standards can help?

Vendor: Traditional challenges

Remote staff RFP torture The client wants it in the pot, nine days old

Vendor: How the standards help?

Common language Process outline and business structure visible

to clients Clients are not always right… but they are

always clients

Hat 3: Auditor

Auditor

Who the what is the auditor? Second party audit Third party audit

Thank you!

Who is… 23

Alex Lik Interpreter and translator Technical communicator Editor Localization Manager Auditor (EN 15038 and ISO 9001)

A-CLID™ LSP Assessment and Certification Localization Management Information Design

Contact: alex@a-clid.com www.a-clid.com