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Bret L. Simmons, Ph.D.www.bretlsimmons.comEmpowering Work RelationshipsArvato Digital Services
In the next hour…• Empowerment: the evidence• Work relationships: REALity
check• Applications• Questions
What is empowerment?
Why does it matter?
EmpowermentThe ability to make decisions and take
action
Empowerment: Outcomes
• Attitudes–Satisfaction–Commitment
• Behaviors–Performance–Innovation–Citizenship
Empowerment
Empowerment: Antecedents
Work environmentPerson
Empowerment:Positive Leadership
TrustAuthenticity
Support
Empowerment:Managerial Practices
TrainingRecognition
Participatory decision making
Empowerment:Support
Information sharingAccess to resources
Fairness
Empowerment:Work Characteristics
Interesting workVariety of tasks
Empowerment:Personality
Locus of controlSelf-efficacySelf-esteem
Emotional stability
Application #1 - Empowerment
1. Do you want to be more empowered?
2. List three things you can do in the next 30 days to improve your ability make decisions and take action.
What do you know about good work
relationships?
R.E.A.L. Work Relationships
REAL Relationships
• Interdependent partnerships–Autonomy–Support–Challenge –Promises
Responsibility
• Foundation of interdependence• Unless and until you assume full
responsibility for yourself, you force others to assume responsibility for you
• Performance– Master your current job– Continuously improve how that job is done
• Caring
Expectations
• Framework of interdependence • Know what’s expected of you• Share your expectations of others with
them• Make this a team activity• Promise to deliver
Accountability
• Binding strength of interdependence • Two principles
– Always starts with you: performance, caring, expectations, encourage and enable others
– When you look at others, look for solutions rather than blame
• Don’t look the other way when it matters
Learning
• Fulfillment of interdependence • Core performance technology• If you stop learning and growing, you
will increasingly become either a burden or a stranger to others at work
Application #2 – REAL Relationship
• Who is the most interdependent person you know at work? How does this person’s interdependence affect others at work?
• Are you dependent, independent, or interdependent in your work relationships? How does your style of relating affect others at work?
• Are you really learning and growing at work? Name one thing you are doing better now than 3 months ago.
Questions?
Bret L. Simmons, Ph.D.www.bretlsimmons.com
Empowering Work RelationshipsArvato Digital Services