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With the increased proliferation of branch offices, the quality of customer experience is vital to drive loyalty and increased business. Learn how to address Web 2.0 trends, globalization and collaboration needs while monetizing on IT as a strategic asset. Learn about branch office trends and recent innovations.
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© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1
Empowered Branch
The Platform for Business Success
Shashi KiranSenior Manager, Network [email protected]
Rahul TripathiSenior Manager, Access [email protected]
April 29th, 2008
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2
Agenda
Branch Trends
The Empowered Branch
Application Performance & Security Considerations
Unified Communications & Mobility
Parting Thoughts
Application Integration
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3
Business Priorities for the New Enterprise
Source: Cisco CIO Summit, Strategic Marketing (SMO)
Globalization Collaboration and Web 2.0
Overcoming IT Complexity
Virtual WorkersGrowing a Green Business
Monetizing IT and Realizing it as a Strategic Asset
© 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4TEC 10813478_07_2007
Branch Optimization
Datacenter Consolidation drives Branch Optimization
WAN
Internet
Datacenter Consolidation
Über Network Trends
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5
Secure Services and Application Integration
Business Continuity
Spotlight on the Branch
Optimize Branch footprint. Lower TCO
Source: Nemertes Research, 2007
Cisco Empowered Branch: Enhance the Business Experience. Anywhere. Everywhere.
62% adding New Branches Y/Y growth: + 11% Majority of New Hires
1.
2.
3.
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6
A Few Years Ago
Evolving the “Network as a Platform” Vision
Network ConsolidationOverlay Products Application & Server Consolidation
MobilityWAN
Optimization
Voice
Network Analysisand Monitoring
Security
Routing
Operational Efficiency
Business and Communication
Apps
Integrated Services
Integrated Applications
Sep2004
Apr2008
Custom Apps
WAAS Appliance Based-approach
Router-based Approach
Vertical Apps
Management Tools
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7
The Value of Integration
Overlay Appliances
Security Appliance
Router
Switch
Wireless LAN
Voice Appliance
Cisco ISR 3845
With Voice, Wireless, Video, WAN Optimization, Switch
Integrated Services Router
WAN/App Optimization
vs.3G Modem
Total Cost of Ownership(assumingequal Capex)
Revenue Loss
Employee Productivity
Unplanned Downtime Losses
Planned Downtime Losses
Maintenance Contracts
Facilities (Space, Power, Cooling)
Implementation Costs
NMS Costs
Over 50-70% OpEx Reduction
Direct and
Indirect Costs
$0
$10,000
$20,000
$30,000
$40,000
$50,000
$60,000
$70,000
$80,000
Cisco Integrated Services Router
Overlay Appliances
© 2008 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 8
Key Elements of Cisco Networking Academy
Power Efficiency
Extended Service Life
Green Operations
Continuous Innovations
Empowered Branch – “Switching” to Green
Intelligent power management
Optimized power supplies
IEEE 802.3af with ePoE
Services readiness
Platform extensibility
Backward compatibility
Collaboration services
Integrated services
Virtualization
Evolving IOS services
Regulatory compliance
Progressive hardware design
Catalyst Fixed Switches
Industry First
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9
Cisco Empowered Branch
Security Appliances
WAN Optimization Wireless LAN solutions
Cisco Unified Communications
Complete and Integrated Branch Solution
Cisco Catalyst SwitchesCisco Routers
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10
Large Scale System TestingLarge Scale System Testing •• Solution RequirementsSolution Requirements•• Quality Assurance Quality Assurance •• Test Evidence Test Evidence
Designs against Designs against Established CriteriaEstablished Criteria •• TierTier--1 validated designs1 validated designs
Branch Systems Validation Cisco Validated Designs Increase Design Quality
•• Source Source Content Content
Systems and Systems and technology technology Design guidesDesign guides
www.cisco.com/go/branch
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 11
Network
Is your Business Ready?
CustomerImpact on Security:
“Is the info I’m sending protected?”
Branch Employee
Impact on Interoperability: “I can’t connect to my application.”
Impact on Quality of Experience: “It’s slow as heck.”
CIO
Impact on Operations: “How do we ensure
collaboration consistency?”
Remote Worker
Is your Network Ready?
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 12
WAN – Application Performance Barrier
� Applications are designed to work well on LANs
High bandwidth
Low latency
Reliability
� WANs have opposite characteristics
Low bandwidth
High latency
Packet loss
WAN Packet Lossand Latency
Round Trip Time (RTT) ~ 0mS
Client LAN Server
Round Trip Time (RTT) ~ Many Many Milliseconds
ServerClient LAN Switch
LAN Switch
= Slow ApplicationPerformance
Keep and Manage Servers in Branch
Offices ($$$)=
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13
Cisco WAAS, QoS, and Enterprise VoIP
� Example: Cisco WAAS enables enterprise VoIP deployments by easing the contention for available bandwidth resources and complying with network-based end-to-end QoS.
WAN
Without WAAS(QoS only)
VoIP
Scavenger
ERP
WAN
VoIP
Scavenger Email ERP
AdditionalAvailableCapacity!
With WAASand QoS
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 14
Customer Case Study: Nanometrics
• A global manufacturing firm (NASDAQ: NANO)
• Saves $370,000 OpEx per year
• LAN-like application performance in the branch
Server Centralization
Make Room for VoIP
LAN-Like Application
• $120,000 OpEx savings
per year
• Standardized servers
• Economies of scale
• Centralized management
• $250,000 OpEx savings
per year
• Microsoft Dynamics CRM
• Microsoft Exchange
• Microsoft SQL, file, and print
• SolidWorks CAD
“We picked Cisco® WAAS for two reasons: (1) Preserving our VoIP quality; (2) Lower TCO through router integration”
– Dave Kizer, Director of Global IT
Operations, Nanometrics
Cisco 3800
Cisco WAAS NME
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15
Remote Office
Campus
Performance Routing (PfR)
SOHO
Bottlenecks
SiSi
SQL Path
Best Metric Path
SQL Path
E-Mail Path
MPLS orPrimary ISPSiSi
SiSi
ISP B ISP CISP A
PfR Utilizes Advanced Path Selection and Adaptive Routing Techniquesto Enable a Performance Aware Network
Optimize by: Reachability, Delay, Loss, Jitter*,MOS*, Throughput, Load, Cost
Slide 15
BH1 in the middle of the slide are words written on top of other words in two places; pls fixBonnie Hupton, 8/27/2007
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 16
Threat
Employees Data Center
Threat
Wireless Guests
Threat
Web and Email
Threat
Evolving Security Requirements Self-defending Network
� Compliance drivers for security: PCI (Retail); HIPAA (Healthcare); Sarbanes-Oxley/GLBA (Finance)
� Split tunnels open Internet-based vulnerabilities for content threats (web and email)
� Security threats from contaminated laptops and rogue APs
� Targeted attacks aimed at sensitive information in the data center
IPSec Tunnel
Corporate OfficeBranch
Infrastructure Internet
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 17
The Goal
Intranet/ Network
Example: Cisco NAC Appliance Flow
2. User Is Redirected to a Login Page
Device Is Noncompliant or Login Is Incorrect3a.
Quarantine
3b. Device Is “Clean”
NAC ApplianceServer
NAC Manager
1. End User Attempts to Access a Web Page or Uses an Optional Client
AuthenticationServer
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 18
New Paradigms For Communications
…relentless march of computer power and Net connection speeds will bring more profound changes to work than anything we’ve seen so far
Innovation
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 19
Unified Communications
CommunicationsManager / Communications
Manager Express
Unified Messaging
Router
Mobility
Security
Presence
Conferencing and Collaboration
Session BorderControl
LAN Switch
Clients and Phones
Customer Contact
Mobile Devices
Video
ApplicationPerformance
Integrated services that enable, extend and evolve unified communications across your entire organization
DevicesDevices NetworksNetworks
ApplicationsApplications Operating SystemsOperating Systems
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 20
Integrated Video Surveillance
Business Opportunities
Network Security
Unified Communications
Hybrid Analog/IP Video Surveillance
� Analog to IP transition
� Vertical focus: retail, banking, healthcare
� Recurring Revenue
Customer Benefits
� Fewer devices, lower TCO
� Monitoring flexibility
� Converged UC-VS
� Survivability, manageability
Cisco ISR
Analog Video Encoding Module
Video Management and Storage
Video Surveillance Cameras
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 21
Mobility challenges
� Services consistency in a mobile network
� WWAN: Broadband speeds—Consistent, continuous data, voice, and video. True high-availability
� WLAN: Rapid access point deployment
� Extending IP networks to outdoor and mobile environments
Data Continuity(WAN)
Secure Access(LAN)
Wired/Wireless(LAN/WAN)
Guaranteed Availability Anywhere Access Any Application
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 22
Branch Mobility
Wireless Branch
� IEEE 802.11a/b/g/n*
�Flexible deployment of APs
Enterprise Teleworker
�Office of one
�Remote or home worker needing voice, data, security, wirelessWired Branch
�Traditional wired infrastructure
�High bandwidth applications
Portable, Mobile Branch
�3G Wireless Branch
� In-vehicle public safety and first responder secure access with Cisco 3200 series ISR
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 23
Enterprises Stress App Integration
Source: Forrester, 2007
39%
42%
New application deploymentsand integration
Security Upgrade
20%
49%
Critical Priority
Priority
“Are any of the following IT initiatives a driver for refreshing your network hardware?”
“Is upgrading packaged applications a priority in next 12 months?”
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 24
Application eXtension Platform
AIM-102Light-Weight Applications
NME-302/522General-Purpose Applications
SDK and Development
Portal
AXP Partner Program
AXP DeveloperServices
AXP Advanced Services
Complete Ecosystem
� Linux-based integration environment with downloadable SDK
� Multi-app support: segment and guarantee CPU, memory, disk
� Extensible Cisco CLI with Cisco IOS APIs
� Cisco ISR 1841, 2800, 3800 series support
www.cisco.com/go/axp
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 25
Network Integrated Applications
CiscoAXP
“Lean” Branch Applications
“Network Aware”Application Behavior
“Network Based Failover”
“Secure”Application
Deployments
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 26
Lowering TCO with Cisco AXP% OpExSavings
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
30%to
40%
1.5XFacilities Costs
2.5XMaintenance Costs
4XIntegration Costs
>2XDevelopment Costs
Savings with Server Application Integrated onto AXPPrimary Costs
Estimated savings across 10 branches in 3 years = $100K
50%to
70%
Source: Synergy Research whitepaper (Network Integration), Cisco Internal Research (Server and Application Integration)
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 27
Amplifying the Value Proposition
Application Developers
� New routes to revenue
� Higher margins
� Customer loyalty
� From product-centric to solution-centric
� Differentiation
� Leverage Cisco installed base and channel vehicles
� Build competitive advantage
� Branch Optimization
� Server Consolidation
� ‘Network as a platform’
� Standards compliance
� “Green”
SIs/ Channel Partners
Customers
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 28
Demo: Typical Store Environment
Store FloorRegisters
ITAdministration
$0 worse
better$50
InternetWAN
liability
liability
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 29
Cisco AXP— Solution Partners
Healthcare
FinancialServices
Retail
Energy
Vertical Solutions
Channel Partnersand Reseller
“Build-your-own” or “Pre-Packaged” Applications
VoIP Recording
Secure Payment Processing
Secure Healthcare Connector
Horizontal Solutions
Real-Time Information Management
Workforce Management
Fax-Over-IP
Remote Device Management
OSGI Framework
Remote Device Management
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 30
Parting Thoughts
Ensure Services Ubiquity
Choose approach that best optimizes the
branch
Use Network as the Platform
VOICE
VIDEO DATA
MOBILE
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 31
Cisco AXP
Video Surveillance
Enhanced PoE
Windows on WAAS
New 800-series
Digital Signage
Security
UC
Check out the Demo Exhibits
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 32
Thank You for Attending
Please Stay for Your Chance to Win a GPS
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 33