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Employee-First Leaders Create Customer-First Companies

Employee-First Leaders Create Customer-First Companies

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Page 1: Employee-First Leaders Create Customer-First Companies

Employee-First Leaders Create Customer-First Companies

Page 2: Employee-First Leaders Create Customer-First Companies

I am the son of a coach and a teacher, who was raised to

coach and has spent over 5 decades studying coaching and

applying what I’ve learned to business leadership. I

developed my programs on leadership and peak

performance from this experience and have been speaking

professionally for over 25 years. I share my insights,

wisdom and knowledge to help owners, executives and

managers become leaders who coach and mentor, so they

can inspire the people they lead to learn, grow and improve!

Speaker Mike Moore

Page 3: Employee-First Leaders Create Customer-First Companies

Conflicts In Culture…Mixed Messages

Decades of Poor Intentions

Page 4: Employee-First Leaders Create Customer-First Companies

Unintended Consequences…Let’s Be Clear!

What else did we get wrong?

Page 5: Employee-First Leaders Create Customer-First Companies

Human Nature…

Play The Hand Your Dealt…Building The Team You Want

Only 11% - 22% Passionate About Their Work

Page 6: Employee-First Leaders Create Customer-First Companies

Employee-First Leaders Are Leaders Who Coach and Mentor

Page 7: Employee-First Leaders Create Customer-First Companies

Companies Don’t Improve, Until People Do!

Page 8: Employee-First Leaders Create Customer-First Companies

Leaders Who Coach Are A Compass Always Pointing Towards…

Page 9: Employee-First Leaders Create Customer-First Companies

Employee-First Leaders Who Coach Help People

The Power Of ’12 Steps To Excellence’ & ‘To Be Lists’

Learn, grow and

their attitudes, skills and actions

to become likable, trustworthy, experts,

who are helpful, caring and courageous!

Page 10: Employee-First Leaders Create Customer-First Companies

Natural Laws…

Moore’s Equation Of Achievement!

Attitudes + Skills + Actions = Results

Spirit + Mind + Body = Whole Person

Page 11: Employee-First Leaders Create Customer-First Companies

The ABCs of Leadership…Always Be Coaching

• Coaching Attitudes• Teaching Skills• Managing Actions• Dealing With Results

Where do you spend your time?

Page 12: Employee-First Leaders Create Customer-First Companies

Leaders Who Coach Are Obsessed With Excellence

“If you’re going to

be great, you can’t

ever be satisfied!”

Dabo Swinney

Page 13: Employee-First Leaders Create Customer-First Companies

Leaders Who Coach Sets Standards

Page 14: Employee-First Leaders Create Customer-First Companies

Leaders Who Coach Hold People Accountable

Page 15: Employee-First Leaders Create Customer-First Companies

Employee-First Leaders

Elevate and Celebrate People

To Improve Their Results!

It’s Just Good Business

Page 16: Employee-First Leaders Create Customer-First Companies

Customer-First Companies Start With The End In Mind

Page 17: Employee-First Leaders Create Customer-First Companies

A sense of belonging, even love, spurs company growth

according to research by Great Place To Work,

a Forbes Research Partner.

Page 18: Employee-First Leaders Create Customer-First Companies

Speaker Contact Information

Mike MooreMoore Leadership & Peak PerformanceSan Diego CaliforniaTwitter @[email protected]

I share freely on my Social Networks, YouTube Channel and Blogs. Google Mike Moore Leadership to find them all and stay connected!