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Engagement The New metrics of PERFORMANCE
Engagement is all about Involvement and Commitment
People
Organizations
Organizations
Good Employees
I am sure all of us will agree that we all are not only GOOD BUT EXCELELENT people
We love to prefix all possible
ADJECTIVES to our
Names…
The question?
Is it our definition of
GOOD that matters?
Is it Organization’s
definition of GOOD that
matters?
OUTSIDE
INN
Definition of GOOD
Are you Dependable?Can Do Types..NOT
Will Do Types
Are you GOOD at
Communication ?Ability to Express clearlyComposure of thought
Are you a GOOD Listener?Follow instructions and
Lead
Are you best suited for the Job?
Your Capabilities
Do you have the Personality?Appearance
How good is your Body
Language?Postures and Gestures
How good is your Mannerism?Etiquettes
Your JOB related awareness?Knowledge
Your JOB related awareness?Theoretical
Your JOB related awareness?Perfect blend of Theory & Application
How well you are grounded?Morally and Socially
How IMPORTANT is your
CAREER?
If you focus on RESULT,
you will never Change
If you focus on CHANGE,
you will get result
GOOD jobs..
BAD..
REASONS
Perfect MISMATCH
Weak CommunicationComposure of thoughts
Clarity of Expression
Poor LISTENING habits“Running tapes in head”
Lack of Job Awareness
Lack of ApplicationI am too se.... for this job
Lack of Exposure
Above ALL
When companies hire,Language and
Communication skills are basics...What matters the most
Is OUR ATTITUDE
The majority of employers find itdifficult to assess candidates’ SOFT SKILLS
therefore find it most difficultto select candidates
- with appropriate skills,- ability to multi-task- and right level of
commitment to the job
Hiring Mistakes…
People often get selected simply because they click in the interview.
People most of the time get selected because of references (obligations)
HARD to say NO
People often get selected who share some common background – School, College or
Training
Homogenous
Like minded people
Most IMPORTANTLY recruiters
Tend to select people who are under some obligation and assume they will never
Be THREAT to their Job or Position
WEAK CANDIDATURE
AA
Attitude Aptitude
Aptitude
Attitude
?
?
Bad attitudes that isn’tin line with thecompany cultureleads to highturnover.
Low morale – Lack Enthusiasm
Funky productivityHigh expectationsLow performance
Bad Attitudes
STAR PERFORMER
Ability to do the workOpen- mindedLearn & Teach
TALENTED TERRORCan do the work
Close minded Believes to know
everything
CONSISTENTLY COMPETENT
Ability to do the workBehaviour support
Work & people
TRAIN & DEVELOPBuild their skills
UP or OUTNeeds to Improve
PERFORMANCE ATTITUDE
INCONSISTENTLYCOMPETENT
Needs supervisionAlienate behaviour
AP
TITU
DE
vs. A
TTI
TUD
E
GOOD Fit
POOR Fit
ATTITUDE
APTITUDE
The Right fit...
Behaviour
Knowledge
Skills
Has sufficient relevant understanding
The Right fit..
combination of Knowledge, Skills and
Behaviours
QUALITIES
The Right / Perfect fit..1. Accountability2. Good Listener & Thinker 3. Has sense of GRATITUDE4. Commitment5. Communicate clearly & precisely6. Responsibly work in TEAM7. Honest, Sincere....8. Skilful
But ... most of us have a common career concern....
We have our expectation from the Organization?
What is your definition of REWARDING
CAREER?
Stable Career path
JOBSECURITY
HEAVY INCREMENTS
Stable Career path
MAXIMUMBENEFITS
LESSACCOUNTABLITY
Stable Career path
MINIMUMWORKLOAD
MAXIMUMRECOGNITION
Stable Career path
LIFE WORKBALANCE
CAREERENHANCEMENTOPPORTUNITIES
Stable Career path – more personalized definition goes here...
?
?
Stable career paths are DISAPPEARING.
Stability is precursor to DEATH
Every Organization gets its identity from individuals working for it.
Organization’s definition of SUCCESSBusiness Goals, Values & Strategy
Individual’s definition of SUCCESSPromotion, Reward, Recognition & Vacation..???
Definition of SUCCESS varies
Every Individual tends to work for their MAXIMUM Satisfaction
Individuals represents all 3 levels of Management
Organization is pursuing its definition of SUCCESS
Individuals are pursuing their definition of SUCCESS
Organization and IndividualsIntercept each other every day
At point called..
JOB
Organization expects MAXIMUM CONTRIBUTION
Individual expects MAXIMUM SATISFACTION
Individual expects MAXIMUM SATISFACTION
Organization expects MAXIMUM CONTRIBUTION
ENGAGEMENT
REASONABLECONTRIBUTION
MAXIMUM SATISFACTION
MA
XIM
UM
SA
TISF
AC
TIO
N
MAXIMUM CONTRIBUTION
MINIMUMCONTRIBUTION
MINIMUM SATISFACTION
MAXIMUM CONTRIBUTION
MINIMUM SATISFACTION
MAXIMUM CONTRIBUTION
MAXIMUM SATISFACTION
Engagement should be a DAILY Priority
Individuals
ManagersExecutives
Individuals
ACTA – Assess – Goals, aspirations – success def.
C – Communicate – share with Mgrs.
T – Take Action – find the way ahead
Managers CARE C – Coach A – Align
R – RecognizeE - Engage
Executives
CASEC – CommunityA - AuthenticityS – SignificanceE - Excitement
Individuals
ENGAGEMENTVOLUNTEER to work in TEAMS
Managers
ENGAGEMENTFAIR Resource ALLOCATION & UTILIZATION
Executives
ENGAGEMENTFoster Sense of COMMUNITY in the Org.
HELP!
Executives
Managers
Individuals
Make HELPING as the norm.
Collaborative GENEROSITY!
Culture of HELPING!
HELPING Behaviour
Why HELPING is so DIFFICULT!
Helpfulness doesn’t arise automatically among people
People in Social Groups experience conflicting Impulses
A potential HELPER is often inclined to
COMPETE
A potential HELP seeker often takes
PRIDE in doing alone
A potential HELP SEEKER often
DISTRUST the potential HELPER
HESITATION – Norm of Reciprocity
HESITATION – Norm of Incapability
BEST HELPERS = GREATEST EXPERTISE
ATTITUDE
TRUST and ACCESSIBILITYSupersedes the COMPETENCE
Executives
ENGAGEMENTFoster Sense of COMMUNITY in the Org.
ENGAGEMENTProfessional with HIGH level of Commitment
Perfect Balancing
1
2
3
WORK LIFE
1
NEGOTIATION
2
RISK
3
1
WORK LIFE BALANCE
High Paying Job
Not only You but
Want your type of DREAM JOB
For anything DESIRABLEThere is
COMPETETION!
The only way toEARN your DREAM JOB
Get FULL ENGAGEMENTShow ENTHUSIASM
FULL ENGAGEMENTIs a place where Organization and Individual
EXPECTATIONS MEET
Competitive AdvantageCombination of
1. Our Assets2. Aspirations3. Expectations
Our ASSETS
KNOWLEDGE
Awareness
Appearance Confidence
PersonalityGestures & postures
Our ASPIRATION
EXPECTATIIONS
Market Realities.
EXPECTATIIONS
ACTUALS
REMEMBER It is all a matter of
GIVE and TAKE
The best career allows you to pursue Worthy ASPIRATIONS, using your ASSETSWhile navigating the MARKET REALITIES
Realize your TRUE potential
Who Says...?SELF AWARENESS – Not what other say…
ACCEPT your WEAKNESSES
DO NOTDEFEND / PRETEND
VOLUNTEER - HELP OTHERS
This way you learn to understand
Other people’s NEEDS
HELP and GROW!
NEGOTIATION
2
That's OBVIOUS!
NEGOTIATION is a SERIOUS Issue
NEGOTIATE with PURPOSEEvery JOB boils to negotiating with PEOPLE
PEOPLE controlRESOURCES , OPPORTUNITIES & INFORMATION
OPPORTUNITIES are
attached to PEOPLE
If you’re looking for OPPORTUNITIES, you’re really
looking for a PERSON
BUT REMEMBER!
The PEOPLE you spend time will SHAPEWHO you are and WHO you will BECOME
CHANGE yourself by hanging with PEOPLE who are alreadyTHE WAY YOU WANT TO BE!
Meet New PEOPLE Via PEOPLE YOU ALREADY KNOW
CIRCLE OF INFLUENCE
Meet New PEOPLE MOVE – WALK AROUND
Meet New PEOPLE DISCUSS - Talk about ..
Start the CONVERSATION
POSSIBLYIt’s very likely that
SOMEONE YOUALREADY KNOWKnows someone
Who could beGREAT HELP
To You!
Of Extending HELP!
3
Manage RISK
Afraid
RISK of FAILURE
To know the best plan You have to...
LEARN by DOING!
NOT by PASSING to OTHERS
Take the INITIATIVEDON’T WAIT for Instructions!
Not sure .... What to do?
Spend some time!
CURIOUSOther person JOB is a better than
what you are currently doing?
The other side of grass is always GREEN
FOCUS ON YOUR WORK – Don’t be suggestive
VOLUNTEER - CAN I BE OF ANY HELP TO YOU
STRATEGY OF EXTENDING HELP
HELP others achieve their TRUE POTENTIAL
DO SOMETHING..
ACTION help us Discover where we want to Goand also how to GET there
MOST SUCCESSFUL PROFESSIONALSKnows how & when to take INTELLIGENT RISKS
Most of us assume that we can get career stability by
MINIMIZING RISK
Stability is precursor to DEATH
Stable career paths are DISAPPEARING.
PLAYING SAFE is one of the
RISKIEST thing one can do
DO NOT AVOID RISK,TAKE INTELLIGENT RISKS
Always Focus on LEARNING
NOT
Position, Power and Comfort
Do not DISMISS a ASSIGNEMENTJust because you keep hearing what others have to say…….
ALL are Actions are with PREDEFINED INTENTIONS
Losing Extra time Losing Extra Money
Working HardSome discomfort – work life adj.
IT IS A RISK ONE SHOULD BE WILLING TO TAKE(Intelligent Risk)
The BEST OPPORTUNITIES are the oneswith the MOST QUESTION MARKS
Most of us AVOID ALTOGETHERwhen in doubt
Take INTELLIGENT RISKSSEEK for OPPORTUNITIES other MISS
Volunteer to participate & LEAD
We all areWIP
WORK IN PROGRESS
Each Day
Presents an
pportunityto
LEARN MOREDO MORE
BE MORE
Every day is EXAM DAY at workplace
If you’re Not GROWING,You’re CONTRACTING
If you’re not moving FORWARDYou’re moving BACKWARD
WORK LIFE
1
NEGOTIATION
2
RISK
3
RISK
3
Thank You
