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Creative Commons Licensing Leadership Options, LLC Emotional Intelligence How do You Navigate the Sea of Emotions?

Emotional Intelligence -What is Your EQ?

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What's Your Emotional Intelligence Quotient- EQ? Includes the Nature of Emotions, Importance of Emotional Intelligence, What are YOUR moods and emotions?http://www.lynboyer.net/?page_id=1940

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Page 1: Emotional Intelligence -What is Your EQ?

Creative Commons Licensing Leadership Options, LLC

Emotional Intelligence

How do You Navigate the

Sea of Emotions?

Page 2: Emotional Intelligence -What is Your EQ?

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What’s our Direction?

1. Understand the nature of emotions.

2. The importance of emotional awareness and management

3. The ties between mind, body, emotion and language

4. How emotional intelligence affects the ability to lead and function.

Page 3: Emotional Intelligence -What is Your EQ?

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We are always in an emotion …even when we are trying to be emotionless.

What emotion(s) are you feeling now? Why?

Page 4: Emotional Intelligence -What is Your EQ?

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What is EQ?

(From Daniel Goleman’s Four Characteristics of EQ)

Page 5: Emotional Intelligence -What is Your EQ?

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Self Awareness(Intrapersonal)

• Emotional self-understanding

• Self-regard• Self-

actualization• Self-expression• Independence

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Self Management

•Stress Management•Mood management•Impulse Control•Adaptability•Motivation•Assertiveness•Initiative•Transparency

Page 7: Emotional Intelligence -What is Your EQ?

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Social Awareness (Interpersonal )

Empathy Organizational

awareness Social responsibility Awareness of

personal relationships

Service

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Social Management (Relationship Skills)

•Influence•Developing others•Conflict management•Building bonds•Teamwork and Collaboration

Page 9: Emotional Intelligence -What is Your EQ?

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Four Keys to EQ:

IN SHORT– Self awareness– Self-management– Social awareness– Social Management

Cary Cherniss & Daniel Goleman

Page 10: Emotional Intelligence -What is Your EQ?

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What’s YOUR EQ?

For EQ Self-Survey, go to http://www.lynboyer.net/?p=4518

Page 11: Emotional Intelligence -What is Your EQ?

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Consider Your Insights

1. Did the survey provide any surprises?2. What is your greatest emotional

challenge?3. What is your greatest emotional

strength?4. What is the emotional climate in your

office or organization?5. Do you see any of these as an issue in

your office?

Page 12: Emotional Intelligence -What is Your EQ?

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Benefits of Emotional Intelligence…

85-95% of the difference between a “good leader” and an “excellent leader” is due to emotional intelligence. (Goleman)

The more senior the leader, the more important emotional competencies become. (Goleman)

75% of careers are derailed for reasons related to emotional competencies. (Center for Creative Leadership)

The reasons for losing customers & clients are 70% EQ related. (Forum Corporation)

There is convincing evidence that psychological states affect health. (Seligman)

Page 13: Emotional Intelligence -What is Your EQ?

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Research Findings

Older groups score significantly higher than younger groups on EQ measures.

No significant differences exist between different ethnic groups.

The most successful students are more emotionally and socially intelligent.

Emotional Intelligence can improve with sustained effort and systematic programs.

Overall, men and women score about the same, but they score higher in different areas. – Women tend to score higher in areas

of interpersonal EQ (empathy, social responsibility)

– Men tend to score higher in areas of intrapersonal EQ (self-regard, self-reliance, coping with stress, etc.)

…Bar-On

Page 14: Emotional Intelligence -What is Your EQ?

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What are emotions?

Page 15: Emotional Intelligence -What is Your EQ?

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Emotions are PHYSICAL and MENTAL states that predispose action and are usually produced by perceptions of situations we encounter.

• Emotions are produced when we experience a change in the flow of life.

• Emotions reside in our bodies as well as our minds. (A shift in our mood produces biological modifications i.e. slower heart rate, a higher level of adrenaline, sweating, fatigue, stomach ache, etc.)

• A shift in our body can change our emotions.

• Posture can indicate a particular mood i.e. contraction and expansion

• Emotions show up in our language and our voice.

• Emotions are a key component of learning

• Emotions affect our possibilities

Page 16: Emotional Intelligence -What is Your EQ?

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The Limbic System is the Center of Emotions in the

Brain

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Emotions Affect ALL decisions

Think of a recent

decision you made…

Ask yourself why you made it …repeatedly.

Page 18: Emotional Intelligence -What is Your EQ?

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A Brain that Cannot Feel Cannot Make Up It’s Mind

Before a person can make a decision, impulses tied to information travel to and from the neo-cortex and limbic

cortex. Emotional reactions to that information determine the decisions an individual makes in any situation.

All decisions depend on emotions. According to Lehrer (2009), “A brain that can’t feel can’t make up its mind.” Even

for those who are very logical, brain research shows that conscious decisions are dependent on the limbic cortex, the emotional part of the brain (Lewis, Amini, & Lannon, 2001).

…from Connect: Affective Leadership for Effective Results

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Limbic Resonance

Because of Limbic Resonance, the physical body changes in response to one’s own emotions and in response to emotions of other people. Changes in respiration, heart rate, blood pressure, body temperature and hormones consistent with other peoples’ emotional states occur when interacting with other humans, particularly when looking into their eyes (Lewis, Amini, & Lannon, 2001).

Page 20: Emotional Intelligence -What is Your EQ?

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This means that:•We can sense other peoples’ emotions by accessing our own.•Other people can physically sense our emotions. •Leaders should be aware of what emotions they are generating.

Page 21: Emotional Intelligence -What is Your EQ?

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Mind, Body, Language & Emotion are all tied

together

Page 22: Emotional Intelligence -What is Your EQ?

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Practice

Get into a happy body and tell a story about something that made you very angry or sad.Get into a sad body and tell a story about something that

made you very happy or excited.

How difficult is it to do those?

Page 23: Emotional Intelligence -What is Your EQ?

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Emotions guide action

E-Motion

Page 24: Emotional Intelligence -What is Your EQ?

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Specific Moods How does each mood affect behavior?

Sadness Happiness

Anger Gratitude

Fear Optimism

Page 25: Emotional Intelligence -What is Your EQ?

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What moods do you live in?

Go to THIS LINKto analyze your moods and emotions.

Page 26: Emotional Intelligence -What is Your EQ?

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How do your emotions affect you?

•Describe what happens in your body when you are fearful, angry, joyful or disappointed.•Consider an emotion you experience such as anger or sadness.

• What language is possible in each of these emotions? • What possibilities are open or closed? • How does that emotion predispose you to act?

Page 27: Emotional Intelligence -What is Your EQ?

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We Learn Emotions Through Immersion

Emotions are

learned; they are

not inborn.(Goleman)

Page 28: Emotional Intelligence -What is Your EQ?

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Learning Emotions is Different than Learning

Physics

•If we were around people who laughed a lot, we have a greater capacity to laugh.  

•If we never learn enthusiasm, we don't show it.

•We can change our emotional impact through awareness and thoughtful reaction to what we observe.

•We can also change our emotions through coaching.

 

Page 29: Emotional Intelligence -What is Your EQ?

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What emotions did you learn at home?

What emotions did you NOT learn at home?

How do they affect your decisions? How do they affect your

possibilities?

Page 30: Emotional Intelligence -What is Your EQ?

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Emotions are contagious…

We catch them & we

spread them.

Page 31: Emotional Intelligence -What is Your EQ?

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For additional Information: Check out the EI Dashboard today.

Whether you … want to build a stronger emotional climate in your

organization, want materials to share, or you want to manage your own emotions better,

my Emotional Intelligence Dashboard is designed for you.

It includes a wealth of … basic EI research and practical information, activities to help you and your audiences become

more emotionally intelligent, and resources to use when teaching others to

understand and use emotional intelligence.

Lyn Boyer, Leadership Options: Creative Commons- By attribution, Noncommercial, No Derivatives

Page 32: Emotional Intelligence -What is Your EQ?

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If we can assist you in accomplishing your career goals or navigating career challenges, please contact us and/or take a look at our coaching services. We look forward to hearing from you.

Lyn Boyer, Leadership Options: Creative Commons- By attribution, Noncommercial, No Derivatives

Page 33: Emotional Intelligence -What is Your EQ?

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More information

Primal Leadership

Emotional Intelligence

A General Theory of Love

Connect: Affective Leadership for Effective Results

Please contact us for more information, for coaching or for presentations on this or other Affective Leadership topics

Creative Commons licensing: By attribution, Non-commercial, No derivatives