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Go from good to great… by improving EMOTIONAL
INTELLIGENCE in the workplace
London HR and Training
2016
Introduction
Page 2
Intro - London HR and Training
• London HR and Training is a specialist human resources and training consultancy headed by Timothy Holden
• 10 years in banking• 20 years in training and human resources• Business owner since 2007• The core services provided by London HR and
Training are:- Reducing costs and saving time through bespoke HR initiatives and projects- Training course design and delivery- Services for job seekers
Page 3
Contents5-6 Definition7-11 Skill sets of emotional intelligence12-13 The mixed model of emotional intelligence14-16 The four-branch model of emotional intelligence17-18 Aptitude domains in emotional intelligence19-20 Applying brain science to developing emotional intelligence21-22 Leadership styles and emotional intelligence23-25 Resonant leaders and emotional intelligence26-27 Boosting the team’s learning potential28-29 Techniques to improve active listening30-31 Components of cultural intelligence32-33 Types of knowledge derived from action 34-35 Differing views on empathy36-37 Measuring empathy38-40 Regulating emotions41-42 The emotion regulation tradition43-44 The process model of emotion regulation45-46 Group differences in recognising facial expressions of emotion47-48 Exercise49-50 To sum up…
Definition
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Definition• Emotional intelligence
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Skill sets of emotional intelligence
Skill sets of emotional intelligence 1 of 4
Self-awareness• Emotional self-awareness• Accurate self-assessment• Self-confidence
Page 8
Skill sets of emotional intelligence 2 of 4
Self-management• Self-control• Transparency• Adaptability• Achievement• Initiative• OptimismPage 9
Skill sets of emotional intelligence 3 of 4
Social awareness• Empathy• Organisational awareness• Service
Page 10
Skill sets of emotional intelligence 4 of 4
Relationship management• Inspiration• Influence• Developing others• Change catalyst• Conflict management• Teamwork and collaborationPage 11
The mixed model of emotional intelligence
The mixed model of emotional intelligence
• Self-awareness• Self-regulation• Social skill• Empathy• Motivation
Page 13
The four-branch model of emotional intelligence
The four-branch model of emotional intelligence 1
of 2• Perceiving emotions• Facilitating thought• Understand the emotions• Managing emotions
Page 15
The four-branch model of emotional intelligence 2
of 2Cultural intelligence
Page 16
Aptitude domains in emotional intelligence
Aptitude domains in emotional intelligence
• Ability-emotional• Intellectual aptitude• Managerial competency
Page 18
Applying brain science to developing
emotional intelligence
Applying brain science to developing emotional
intelligence• Stimulating/activating• Pattern matching and emotional
tagging• Thinking• Body and behaviour• OutcomePage 20
Leadership styles and emotional intelligence
Leadership styles and emotional intelligence
• Visionary• Coaching• Affiliative• Democratic• Pacesetting• Command
Page 22
Resonant leaders and emotional intelligence
Resonant leaders and emotional intelligence 1
of 2 • My ideal self• My real self• My learning agenda• Experimenting with and
practicing new behaviours• Developing supportive and
trusting relationships
Page 24
Resonant leaders and emotional intelligence 2
of 2 Operating philosophies which drive a person’s actions• Pragmatic• Intellectual• Humanistic
Page 25
Boosting the team’s learning potential
Boosting the team’s learning potential
• Collaborate• Do the opposite of what comes
naturally• Space out learning sessions• Sleep• Go for a run• Cut out the coffee• Read more• Have a positive attitudePage 27
Techniques to improve active listening
Techniques to improve active listening
• Listen for total meaning• Don’t respond quickly to demands
for decisions, judgments and evaluations
• Don’t pass judgment; positive or negative
• Don’t give advice• Avoid superficial statementPage 29
Components of cultural intelligence
Components of cultural intelligence
• Knowledge• Mindfulness• Behaviour
Page 31
Types of knowledge derived from action
Types of knowledge derived from action
• Episteme• Techne• Phronesis
Page 33
Differing views on empathy
Differing views on empathy
• Empathy is an ability or personality trait
• Empathy is a response to a situation
• Empathy is a process with a number of stages
Page 35
Measuring empathy
Measuring empathy
• Self-reports• Observer ratings
Page 37
Regulating emotions
Regulating emotions 1 of 2
Antecedent-focused emotional regulation• Situation selection• Attention deployment• Situation modification• Cognitive change
Page 39
Regulating emotions 2 of 2
Response-focused emotional regulation• Surface-acting
Page 40
The emotion regulation tradition
The emotion regulation tradition
• Situation selection• Situation modification• Attentional deployment• Cognitive change• Response modulation
Page 42
The process model of emotion regulation
The process model of emotion regulation
• Situation• Attention• Appraisal• Response
Page 44
Group differences in recognising facial
expressions of emotion
Group differences in recognising facial
expressions of emotion • Gender• Socioeconomic status• Personality
Page 46
Exercise
Exercise
Page 48
To sum up…
To sum up…• Conclusion• Summary• Videos• Useful links
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