WHAT MAKES A GOOD SOP?
Including allthe steps
Use of images
CAN YOU MAKE THEM VISUAL?
... or do you use a
description of a process
WHERE CAN THEY BE USED?
1 2 3 4 5
“Where does your process need instructions?”
ARE YOUR SOPs EASY TO UNDERSTAND?
“What jargon are you using?”
“Are you using ‘plain English’?”
“Can a ten year old follow the instructions?” *
* for more information please visit:http://www.literacytrust.org.uk/adult_literacy/illiterate_adults_in_england
“Do you understand what you have written?”
Images / photos / diagrams / screenshots
“So, why are there so many
problems with creating,
maintaining and usingSOPS?”
ISSUE: NOT KEPT UP TO DATE
ISSUE: NOT LINKED TO TRAINING
“Do new starters make their own notes,
by looking over the shoulder of someone else, who might not know the process?”
ISSUE: NOT THE BEST METHOD
“Was a single best method agreed
before the SOP was written?”
HOW DO WE MAKE THEM EFFECTIVE?
CREATE SOP MAPS
“Create simple graphical representations”
Step 1SOP 124
Step 2SOP 129
Step 3SOP 105
Step 4SOP 115
LINK TO SKILLS MATRIX
“For each skill, reference the corresponding SOP”
LINK TO TIME TABLES
“If you have documented routines, reference the SOPs”
...for more ideas and downloadable