Effective Communincation Skills with Derek Hendrikz

derek hendrikz

effectivecommunication

http://www.derekhendrikz.com/

Copyright © 2014

Derek Hendrikz Consulting

www.derekhendrikz.com




ThreeReasons toCommunicate

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To change something relevance-based communication




To maintain something process-based communication




To establish or maintain a relationshipgrowth-based communication




Body Language; 50%

Tone of Voice ; 40%

Words 10%

Construct of Communication

Body Language Tone of Voice Words www.derekhendrikz.com



The Communication Process:

SenderSender ReceiverReceiver

MessageMessage

FeedbackFeedback

NOISE



Sender:

Initiates the communication process by encoding a message and selecting a channel

to transmit the message to the receiver. Encode is to put a message into words or

images.

Message:

Is the information that the sender wants to transmit.

Receiver:

Is the person who receives the message that was transmitted.

Feedback:

Here the communication process starts all over, when the receiver gives feedback

on the message that was given.www.derekhendrikz.com


barriers to effective communication




Language (semantics, accent, jargon, etc.)




Physical (hearing, external noise, etc.)




Cultural (ethnicity, values, beliefs, etc.)




Non-verbal (mannerisms, interest, etc.)




• Influence others to believe!

• Have something to say (and believe in it)

• Figure out how to organize your words

• Figure out how to SAY the words

• Practice, practice , practice

• Deliver with WoW


Communication is Key!!!


Why is Communication Important?

• It is the primary way of getting anything done

• It is the essence of team work

• Most of management problems arise because of lack of

effective communication

• Misunderstanding is the primary source of all conflict

• It is the number one skill for all successful people




Whole Messages

• Effective communication entails whole messages.

• These messages are highly effective when dealing

with difficult issues.

• A whole message involves expressing how you

think and feel.



emotion

content

Whole message



Whole Message

Mechanics…




Describe what happened:e.g. 'The other day when Mike came over you didn't stop and talk to him.'


observation



Your beliefs, opinions or interpretation of what happened:e.g. 'I thought it looked rude - as though you don't like him.'


thoughts



How you feel about the situation:e.g. 'I felt embarrassed and uncomfortable.'


feelings



What you would like to happen in the situation:e.g. 'Next time he comes over, I'd like you to say 'hi' and to make an effort to talk to him.'


wants



Active Listening

PHYSICAL• Posture• Gestures• Expressions• Eye Contact• Responses

VOCAL• Responses• Paraphrasing• Clarification



Door Opener: Indicate the willingness to listen by saying “Would you like to talk about it?” or “Tell me what’s on your mind”

Listening: You remain quit so that the other person can talk.

Acknowledgement: Without interrupting, you encourage and let the other person know you are listening by saying “Mm-hmm”, “Really”, “OK”, etc. or by maintaining eye contact and nodding.

Paraphrasing: You could occasionally tell the other person in your own words your impression of what he/she just said.

More Active Listening…




Remember…



Breathing…




Mirroring…




Proxemics…




CommonGround…





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Effective Communincation Skills with Derek Hendrikz