e4e - Corporate Overview

June, 2011

© e4e – Confidential and Proprietary

Table of Contents

© e4e – Confidential and Proprietary

About e4e 1

Healthcare Services 2

Interactive Entertainment Services (Gaming) 3

2

About e4e

© e4e – Confidential and Proprietary 3

About Us

• Growing , profitable, zero debt & financially strong Business Process

Outsourcing Company

• Global footprint encompassing delivery centers in India, USA and Europe

• Focused solely on 2 domains – Healthcare and Interactive Entertainment

• Over 16 years experience in both HC & IE

• „Right-shore‟ Delivery Model

• 2000+ employees globally

4 © e4e – Confidential and Proprietary

IT Enabled

Services

& BPO

Offices in

3

Countries

2000

+

Employees

Globally

Services

Provided to 0ver

100 Clients

© e4e – Confidential and Proprietary

Our Locations

© e4e – Confidential and Proprietary 5

BALTIMORE MD, USA

BANGALORE INDIA

SAN JOSE CA, USA

CHENNAI INDIA

GLASGOW SCOTLAND

NOIDA INDIA

© e4e – Confidential and Proprietary

Language Capabilities

French

Brazilian Portuguese Spanish English

Baltimore, USA Glasgow, UK

German Italian

Danish Norwegian Swedish

Finnish Portuguese

Dutch Chinese (Cantonese

and Mandarin) Korean

Japanese

Bangalore, Chennai & Noida - India

English & All Major Indian Languages

© e4e – Confidential and Proprietary

6

French

Spanish English

German Italian

Danish Norwegian Swedish

Finnish Portuguese

Dutch Chinese (Cantonese

and Mandarin) Korean

Japanese

Awards & Accolades

© e4e – Confidential and Proprietary 7 © e4e – Confidential and Proprietary

e4e has been rated as

one of the top100 IT

Innovators 2007 issue

e4e has been listed in the 2008

Annual Top 100 Global Service

Providers by CMP Media. This

list includes the world's most

innovative providers of business

and technology services, and is

prepared in conjunction with

neoIT

e4e has been ranked amongst the Top 2 players for

the past 4 years in DQ-IDC INDIA BPO Employee

Satisfaction Survey. A core value of e4e is "People

are our most important Assets" and the results of

the survey conducted by IDC India on behalf of

Dataquest just goes to prove this.

e4e has been ranked as 148

amongst America‟s fastest

growing companies in 2007

e4e has been ranked 14 in

the DQ Top 25 BPO Survey

2006

e4e has been ranked # 6 in the Nasscom “Exciting

Emerging Companies to Work for” 2007 Survey

e4e has been rated amongst

the top100 Global Outsourcing

Service providers - 2009

Healthcare Business Services

© e4e – Confidential and Proprietary 8

Our Service Offerings

© e4e – Confidential and Proprietary

End to End Solutions for the Healthcare Payment Continuum

9

Revenue Cycle

Management

Claims

Adjudication

Value Add

Services

Technology

Solutions

• Patient Access

Management

• Charge Capture

including clinical

documentation

improvement

• Claims, Remittance &

Denial Management

• Remote Coding

• Revenue Recovery &

A/R Services

• Charge Integrity &

Compliance Solutions

• Successful EMR

driven billing service

• Front End Claims

Processing and

Management

• Claims Adjudication

and Error Suspense

Resolution

• Enrollment

Membership and

Billing Services

• Customer Service

• Mailroom Service

• Grievance , Appeal &

Refund Posting

• Reports Management

• Customer Support

centers

• Business Rules

Configuration

• Fraud , Waste &

Audit Solutions for

Payers

• RAC Response

Management

Solution for Providers

• Process

Improvement

Consulting for

Physicians

• Ancillary Services for

Payers

• Business consulting

• Claims Administration

Platform

• Scheduler

• Workflow Solutions

including OCR

• 5010 / ICD 10

transition support

• Document

Management System

• Client Service Portal

• Member Portal

• Managed Services -

Network & Desktop

management

Provider Payer Both Provider & Payer

Our Differentiators

© e4e – Confidential and Proprietary

Credentials

A team of 1500+ employees

Manage over 50 client relations

Clients include 3 of the top 5 billing companies

in US

Support close to 3000 physicians

Execution Capability

4 delivery locations globally, ability to scale quickly & in short notice

Experience in over 25 specialties & over 15

different software platforms

Knowledge of most popularly used RCM

platforms

USD 8 Bn accounts receivables handled, USD 8 Mn claims paid

p.a., 15 Mn charts coded & audited p.a.

Technology

Large In-House technology

development team

Proprietary technology platforms

Ability to set up interfaces to a variety of systems , quickly

Technology leveraged for process

improvements

Value Add

Proven track record of increasing revenues

by 3-8%

Chat Cost – 75% lower than [US] Voice

100% SLAs met month on month for all

our Clients

Reduce costs by 20-40% *varies by scope of work and specialty

10

Interactive Entertainment Services (Gaming)

© e4e – Confidential and Proprietary 11

© e4e – Confidential and Proprietary

IE Services

Landscape

Testing

Customer

Support Localization

e4e IE Core Service Offerings

12

e4e offers a range of Testing services: Functionality, Compliance, Compatibility and Localization for all major platforms and industry sectors.

We provide a range of localization services in 18+ languages: Testing, Translations, Audio/VO, and Print production.

e4e offers 24/7, Level 1 through Level 3 Customer Support via phone, chat, email and social media, as well as revenue generation support services.

e4e provides Testing, Customer Support and Localization services to the Interactive

Entertainment industry

Our Differentiators

13

First Mover

e4e IE (formerly AQ) was 1st in the IE

space

16 years of experience

Value-add to Customers

Social Gaming , MMO & Mobile Testing

Experts

One Stop Shop

Geographic reach

Leadership team who “gets it”

First Rate Clients

One of the top 3 Social Gaming

Companies

3 of the Top 10 MMO’s

17 of the Top 20 Console Publishers

Gamers at Heart

G4E - a program designed to instill

the gaming culture

Tournaments

Gaming Lounge

© e4e – Confidential and Proprietary

14 © e4e – Confidential and Proprietary

Contact Us

e4e

117 Bernal Road

No. 70-404

San Jose, CA 95119

Tel : +1 (408) 368 1350

e4e

9th Floor, Skypark 1

8 Elliot Place, Glasgow

G3 8EP, Scotland

United Kingdom

Tel: +44 (0) 141 220 5600

Fax: +44 (0) 141 220 5602

e4e

Maruthi Chambers

No. 17/9C, 17/4C

Rupena Agrahara,

Hosur Road,

Bangalore - 560 068

Tel: +91 80 6723 1111

Fax: +91 80 6723 1199

e4e

Fortune Towers

152, Thoraipakkam

Pallavaram, Radial Road

Kovilambakkam

Chennai - 600 117

Tel: +91 44 2268 1240

Fax: +91 44 2268 1244

Toll Free: +1 (877) 559 8176

e4e

H33 Sector 63

NOIDA

Uttar Pradesh – 201301

Tel : +91 120 6746666

Fax: +91 120 6746688

e4e

10720 Gilroy Road

Hunt Valley,

MD 21031

Tel: +1 (410) 568 3076

Fax: +1 (410) 527 1155