E-Commerce & Omni-Channel: Supply Chain & Fulfilment 2015

THE ONLY DEDICATED E-COMMERCE & OMNI-CHANNEL CONGRESS FOR SUPPLY CHAIN, LOGISTICS & FULFILMENT PROFESSIONALS

28th - 29th January | London | UK

Expert Insight From 20+ Leading E-Commerce & Omni-Channel Retailers, Including:

Organised By:

www.ecommerce-supply-chain.com

� MEETING CUSTOMER EXPECTATIONS: Comprehensively investigating

e-commerce customer expectations for availability, visibility and customer service to

determine the optimal fulfilment strategy for meeting them

� DEMAND FORECASTING: Assessing the latest solutions in e-commerce

demand forecasting to enhance customer behaviour predictability, manage inventory,

ensure availability and develop commercially viable responsive distribution networks

� ADAPTING BRICKS & MORTAR OPERATIONS TO E-COMMERCE DEMANDS: Detailing steps to grow omni-channel retail operations through creating synergies between

store and online operations

� INTEGRATING TECHNOLOGY ACROSS MULTIPLE PLATFORMS: Exploring strategies to economically integrate IT solutions and supply chain operations

across different retail operations to develop scalable yet flexible omni-channel systems

� 3PL RELATIONSHIP MANAGEMENT: Evaluating strategies and technologies

for selecting and communicating with 3rd party logistics providers to reduce lead

times, improve reliability and enhance visibility in e-commerce & omni-channel operations

� NEW & ALTERNATIVE DELIVERY OPTIONS: Evaluating the latest

distribution business models for meeting the unique requirements of e-commerce &

omni-channel customers, including:

w Click & Collect w Dark Stores w Storage Lockers

� IT & SOFTWARE DEVELOPMENT: Implementing IT architecture and

planning control systems for inventory and SCM to reduce inaccuracy, integrate data

and cost-effectively design omni-channel distribution networks

Accurately Forecasting Demand, Managing 3PL Relationships & Integrating Supply Chain Technologies To

Cost-Effectively Meet Customer Delivery Expectations & Reduce Lead Times For E-Commerce & Omni-Channel Fulfilment

Gracia Amico CEO PetsPyjamas.com

Olaf Vreeburg COO, Head of Operations HelloFresh.com

Richard Beukeboom Head Of E-Commerce Spar

Howard Pearson Head Of Supply Chain Development Tesco

James Harper Head Of Customer Fulfilment Shop Direct

Camiel de Lange Van Bergen Founder & COO Ace & Tate

FEATURING CASE STUDIES FROM LEADING RETAILERS, FOCUSING ON:

SAVE *£200REGISTER BY24th OCTOBER

Duncan Kendal Director of Supply Chain Travis Perkins

Colin Turner Senior Programme Manager: Supply Chain Development John Lewis

Ian Towell Head of General Merchandise Multi-Channel Returns Tesco Group

E-commerce sales in Europe are set to rise by 18% to £131.2 billion by the end of

2014 and these increased volumes are putting unprecedented demands on the supply

chains of e-commerce and omni-channel retailers.

The rapidly changing delivery expectations of e-commerce customers, driven by

trends towards click & collect and next day delivery, mean that operating an effective

e-commerce supply chain and fulfilment operation presents a whole new set of

challenges. To meet these new expectations, e-commerce retailers need to find new

solutions at every stage from demand forecasting, through inventory management,

warehousing, technology integration and distribution.

The inaugural E-Commerce & Omni-Channel: Supply Chain & Fulfilment 2015

congress is designed specifically for supply chain, logistics and fulfilment professionals.

Consisting of 100% retailer case studies, the congress will provide customer demand

driven solutions that respond to fulfilment and supply chain challenges specific to

e-commerce and omni-channel operations. Attendees will walk away with actionable

solutions for meeting customer expectations and growing their customer bases.

Speakers at the congress will explain the cutting-edge solutions they have applied

to quantify customer expectation, plan for peak demand periods and optimise their

inventory, warehousing, and distribution strategy, to minimise lead times and adapt to

changing customer requirements.

For retail e-commerce operators involved with supply chain and fulfilment it is an

unmissable opportunity to ensure industry practices are upheld and developed through

the brand new material presented at the congress.

www.ecommerce-supply-chain.com + 44 (0) 800 098 8489 [email protected]

T he First E-Commerce Congress 100% Focused On Supply Chain

& Fulfilment: The only e-commerce congress 100% focused on supply chain and fulfilment issues and directly targeted towards the needs of supply chain job titles (rather than towards ecommerce and marketing job titles like most ecommerce congresses)

D esigned For Supply Chain, Logistics & Fulfilment Job Titles:

The agenda was designed in collaboration with supply chain, logistics and fulfilment job titles to ensure each session speaks specifically to overcoming the specific challenges that e-commerce operations are creating for their job role

1 00% Retailer Case Studies: The only e-commerce supply chain

congress to feature an entirely retail led speaker faculty, instead of vendors or logistics companies

L ooking At Every Stage Of The E-Commerce Supply Chain: The

only congress to assess development opportunities across the entire e-commerce and omni-channel supply chains, from order placement to delivery, to provide the insights necessary to optimise end-to-end operations

4 Key Reasons To Attend

Venue InformationTHE MONTCALM LONDON MARBLE ARCH

34-40 Great Cumberland Place

London, W1H 7TWTel: + 44 (0) 20 7958 3200Fax: + 44 (0) 20 7724 9180Web: Click Here

SAVE *£200REGISTER BY24th OCTOBER

http://www.themontcalm.com/hotel-the-montcalm-london-marble-arch-94.html?gclid=CPqn6ab95cACFVDItAod-xIACA

MEETING E-COMMERCE & OMNI-CHANNEL CUSTOMER EXPECTATIONS THROUGH EFFECTIVE DEMAND FORECASTING, PEAK PLANNING, INVENTORY MANAGEMENT & 3PL RELATIONSHIPS

Day 1Wednesday 28th January, 2015

8.50 Chair’s Opening Remarks

KEYNOTE: CUSTOMER EXPECTATIONS

9.00 Explaining How Leading Retailers Are Accurately Determining E-Commerce Customer Delivery Expectations To Ensure They Can Cost-Effectively Meet Rapidly Changing Fulfilment Requirements

•Identifyingthemostcriticalchangesincustomerbehaviourcausedbytheshifttoe-commerceandhowtheycanbemetthroughapplyingflexibledeliverysolutions

•Utilisingaccuraterealtimeinformationtomeetcustomercareexpectationsandinvestintheoptimalcommunicationtechnology

•Quantifyingtheincrementallevelsofinvestmentindeliveryandfulfilmentrequiredtokeepupwithcustomerdemandforalternativesolutionssuchasclickandcollect

•Evaluatingthecostsandbenefitsofprovidingawiderrangeofdeliverychoicetocustomers,suchastimedservicesandpick-up/drop-offpoints

9.30 Question & Answer Session

DEMAND FORECASTING & PEAK PLANNINGEvaluating Demand Forecasting & Peak Planning Strategies

To Meet E-Commerce Customer Delivery Expectations, Predict Buyer Behaviour & Ensure Reliable And

Responsive Fulfilment

DEMAND FORECASTING

9.40 Identifying The Most Effective E-Commerce Demand Forecasting Techniques To Ensure Responsive Fulfilment, Optimise Inventory And Meet Expectations For Product Availability

•Contrastingthelatestsolutionsandsoftwareforpredictinge-commercecustomerbehaviourtoincreaseaccuracyanddevelopresponsivefulfilmentnetworks

•Reviewinghowtouseplanningandcontrolsystemsaswellasdataextractiontogainsynergyandreplenishstockacrossbothe-commerceandbricksandmortaroperations

•ExploringITsolutionstoreducemanualdataextractionandinaccuraciestoenhancethereliabilityofforecastingprocess

•Evaluatingdemandforecastingaccuracyacrossdifferentproducts,fromfoodtoapparel,toinformsysteminvestmentfordifferentretailers


SYNERGY BETWEEN BRICKS & MORTAR & E-COMMERCE

10.20 Understanding How To Develop A Fulfilment Strategy That Optimises Synergies Between E-Commerce And Bricks & Mortar Operations To Maximise Profitability Across The Business

•Explaininghowtooptimiseresourcestomaintainandsupportstoreoperationswhilstimplementinge-commercefulfilment

•Investigatingonesizefitsallsystemstoscaleupoperationswhilstmaintainingflexibilityforomni-channelretailers

•Exploringwhatimpactomni-channeldeliverysolutions,suchasclickandcollect,haveonretailoperationstoquantifytheoverallcostandbenefittothebusiness

•Assessingtheimpactoftheshifttowardscollectionstobetterinformomni-channelinventorymanagement

Colin Turner, Senior Programme Manager: Supply Chain Development, John Lewis10.50 Question & Answer Session11.00 Morning Refreshments In Exhibition Showcase Area

PEAK PLANNING

11.30 Defining The Most Effective Peak Planning Strategies For Cost-Effectively Optimising E-Commerce Fulfilment During Periods Of High Demand

•Contrastingthepercentageofoveralle-commercespendingduringpeakperiodstoquantifytheneedforpeakplanning

•Examininge-commercecustomerbuyingpatternstodeterminepeakdemandtimingsfordifferente-commerceproducts

•Developingcouriermanagementrelationshipstoensureoptimalcollaborationandflexiblelabourduringtimesofincreaseddemand

•Evaluatinglabourrequirementsforwarehouseoperationsduringpeakperiodstoensurecost-effectiveresourceallocationwhilstmaintainingreliability

12.00 Question & Answer Session12.10 Networking Lunch On Exhibition Showcase Area

INVENTORY MANAGEMENTIdentifying Strategies For Managing Inventory To Enhance

Product Availability For E-Commerce Customers

INVENTORY TECHNOLOGIES

13.10 Implementing IT Architecture And Planning Control Systems For Inventory And SCM To Reduce Inaccuracy, Integrate Data And Cost-Effectively Design Omni-Channel Distribution Networks

•Identifyingstepsforsoftwareintegrationacrossmultiplebusinesssystemstooptimiseomni-channeloperations,includingwebsite,backofficeandstock,toreduceleadtimesandoptimiseSCM

•DetailingthecostofITandsoftwaresolutionsacrossdifferente-commercesupplychainmodelstobetterinformsystemtechnologyinvestment

•Understandinghowtoimplementautomatedratherthanmanualdatasolutionstoensuretimelyandaccuratereplenishment

•Establishingacentralisedanalyticalsystemtoincreasetransparencyandaccuracy

•Overcomingthedifficultiesofmanagingdataflowbetweenmultipledifferentsystems,includingWMSandEPRtoestablishconsistentandreliablesoftwareperformanceforinventoryandSCM

Richard Beukeboom, Head Of E-commerce, Spar13.40 Question & Answer Session

INVENTORY STRATEGIES

13.50 Utilising Systems For Managing Multiple Inventories And Stock Placements To Cost-Effectively Reduce Lead Times And Enhance Omni-Channel Product Availability

•Optimisinginventorymanagementtoachievevisibilityofstockacrosse-commerceandbricksandmortaroperationsandreduceleadtimes

•Establishingtheimportanceoffulfilmentcentreandwarehouselocationincreatingacentralstockplacementtomeetdemandrequirementsspecifictoe-commerce

•Usingrealtimeinventoryassessmentalongsidepredictivedemandforecastingtoensureproductavailabilityandplacestockefficiently

•Creatingaresponsivesubstitutionservicethataddresseslackofavailabilitytoimproveorderfulfilmentandenhancecustomersatisfaction

Howard Pearson, Head Of Supply Chain Development, Tesco Plc14.20 Question & Answer Session

3PL RELATIONSHIP MANAGEMENTEvaluating Strategies And Technologies For Selecting

And Communicating With 3Rd Party Logistics Providers To Reduce Lead Times, Improve Reliability And Enhance

Visibility In E-Commerce & Omni-Channel Operations

3PL SELECTION

14.30 Analysing The Key Criteria For Selecting 3PL Companies To Provide The Flexibility Required For E-Commerce Fulfilment And Meet Altered Delivery Expectations

•Explaininghowtoleveragemultipledeliveryprovidersinordertomeetthedifferingdeliveryexpectationsofe-commercecustomers

•Identifyingstrategiesforunifyingcontracted3PLcompaniesacrosse-commerceandbricksandmortaroperationstoreinforcevisibilityandmoreeffectivelyhandleconcerns

•Scrutinisingcarrierexpertiseandcapacityspecifictoe-commercefulfilmenttoensurecustomerservicerequirementsarematchedacrossvaryingproducts,

geographiclocationsanddemandsituations•Examiningadditionaltrainingrequirementsfor3PLcarriers

toenhancecustomerserviceatthepointofdelivery15.00 Question & Answer Session

3PL RELATIONSHIP MANAGEMENT & COMMUNICATION

15.10 Implementing IT And Communication Technology Solutions To Promote Carrier Visibility, Optimise 3PL Relationship Management & Reliably Outsource Supply Chain Operations For Changing E-Commerce Expectations

•Establishingmultisystemaccessibilityforallpartiestomaximisecollaborationandmeetomni-channelfulfilmentrequirements

•Exploringonesizefitsalle-commercesolutionstointegrate3PLcompaniesintoexistingsystemswhilstimprovingvisibilityandcommunication

•ExaminingintegratedITtrackingsolutionsfor3PLmessaging&tracingtoimproveend-to-endvisibilityandoveralle-commercetransparency

•Revealingtechnologiestoproviderealtimedataforrapididentificationofconcernsinsupplyprocessandavoiddelays

•Assessingmethodsfordemonstratingcarrierflexibilityandincreasecustomerchoicegivenchangingexpectationsfore-commercedelivery

Alex Watson, Global Transport Manager, Supergroup15.40 Question & Answer Session15.50 Afternoon Refreshments In Exhibition Showcase Area

WAREHOUSING & TRANSPORTATIONEvaluating Strategies For Reducing Omni-Channel Fulfilment Lead Times Through Warehouse Automation And Enhancing

Transportation Efficiencies

WAREHOUSE AUTOMATION

16.20 CASE STUDY: An Insight In To The Fulfilment Operations Of Shop Direct-Discussing How To Reduce Waste, Improve Lead Times And Minimise The Costs Of Omni-Channel Operations

•Understandinghowtoplanforincomingstockstoragetominimisewastedcapacityandoptimisee-commerceinventory

•Capitalisingonwarehousespaceinpeaktimestoaccommodatemorestockandreducewastedspacefortheremainderoftheyear

•Identifyingbothcostandefficiencysavingsthroughuseofautomatedsystemsasopposedtomanuallabouranddataentrytoreducecostsacrossallchannels

•Revealingstandardisationstrategiesinprocessessuchaslabellingandtheirabilitytoenhancee-commerceDCefficiencies

James Harper, Head of Customer Fulfilment, Shopdirect.com16.50 Question & Answer Session

TRANSPORTATION EFFICIENCY

17.00 Evaluating The Potential For Enhancing Transportation Efficiencies To Reduce The Transit Times And Costs Of E-Commerce Fulfilment

•Assessingincrementalcostsofsinglevs.bulkunitshipmentstoqualifytheneedforincreasedtransportationefficienciesinlightofchangingcustomerdeliveryexpectations

•Quantifyingthepercentageoflossinperishablegoodsattributabletotransportationdelaysandtheresultingbusinesscaseforinvestment

•Comparingdifferentvehicleefficienciesoverdifferentgeographiestoevaluatewhatisfastestandcheapestforcosteffectiveomni-channelfulfilment

•Scrutinisingshiftingtransportationefficienciesandcostefficienciesoverdifferentproducttypestocontrastalternativemodesandtheiron-goingcommercialviabilityfore-commerceoperations

•ExaminingthebenefitsofreducingCO2emissionsthroughalternativetransportationmethodsagainstcostsgivenincreasede-commercebaseddeliveries

Olaf Vreeburg, COO/Head Of Operations, Hellofresh.com17.30 Question & Answer Session17.40 Chair’s Closing Remarks17.50 - 18.50 Drinks Reception In Exhibition Showcase Area


EVALUATING THE LATEST INNOVATIVE DELIVERY OPTIONS TO MEET E-COMMERCE & OMNI-CHANNEL CUSTOMER EXPECTATIONS & OPTIMISING CUSTOMER RETURNS & END-TO-END VISIBILITY

Day 2Thursday 29th January, 2015

8.50 Chair’s Opening Remarks

NEW AND ALTERNATIVE DELIVERY OPTIONSEvaluating The Latest Distribution Business Models For

Meeting The Unique Requirements Of E-Commerce & Omni-Channel Customers

CLICK & COLLECT

9.00 Understanding How To Optimise Click-And-Collect Strategies To Increase Flexibility For E-Commerce Customers Whilst Enhancing Store Footfall

•AnalysingthelatestdataonwhetherClick&Collectisthesolutionthatdeliversthemostflexibilityandconveniencetothecustomer

•Examiningtheextenttowhichcustomerbehaviourshiftstowardscollectionsimpactthebusinesscaseforhomedeliveryserviceinvestment

•QuantifyingthefootfallbenefitsofClick&Collectforexistingretailoperations

•DemonstratingreplenishmentsolutionstorespondtoClick&Collecttomaintainlevelofproductavailabilityonshopfloorthatcustomerexpects

•EvaluatingtheimportanceofstockmanagementandstepstoeffectivelysegregateClick&Collectstockfromshopfloorstock

Duncal Kendal, Director Of Supply Chain, Travis Perkins9.30 Question & Answer Session

CASE STUDY: COLLABORATION BETWEEN RETAILERS

9.40 Evaluating How Collaborations Between E-Commerce And Omni-Channel Retailers Can Reduce Operational Cost and Carbon Footprint Whilst Meeting Customer Expectations

•Providingexamplesofsuccessfulretailcollaborationsthateffectivelyofferanenvironmentalsolutiontodeliverythatisalsoconvenienttothecustomer

•Establishinghowcollaborationcanimprovedeliveryprocessandcreatecost-effectivebutcustomerledsolutions

•Identifyingcollaborativedeliverysolutionsfortacklingcarbonfootprintandreducingfuelcostwithnewdepotinnovationssuchascentraldeliveryhubservices

•Revealinghowcollaborationcanenhanceinventorymanagementthroughcollaborativedemandforecasting

10.10 Question & Answer Session10.20 Morning Refreshments In Exhibition Showcase Area

INNOVATION IN DELIVERY SYSTEMS

10.50 Examining The Extent To Which Innovative E-Commerce Delivery Solutions, Such As Storage Lockers And Collect +, Can Improve Efficiencies Whilst Meeting Customer Delivery Expectations

•QuantifyingtheimpactofsystemssuchasCollect+onenhancingcustomersatisfactionthroughincreasedflexibilityofdeliverypoint

•Assessinghowfixeddeliverypointscanincreasereliabilityandreducetransportationdelaysfore-commerceretail

•Revealingtheindirectcosttheseinnovationsduetoreducedfootfallandtraditionalin-storeretail

•Determiningcurrentdropofpointsfordeliverytounderstandwhatisdrivingcustomerchoicefordrop-off/pickuplocationsandbetterallocatedeliveryresources

Andrew Starkey, Head Of Logistics, IMRG11.20 Question & Answer Session

CUSTOMER RETURNSIdentifying Holistic Solutions For Meeting Customer

Expectations Around Returns

11.30 Determining Product Specific Policies And Reverse Logistics Solutions To Meet Customer Expectations For Returning Products Bought Online

•Developingareturnsstrategywhichaccountsfortrendsinunwantedproducts,informsstockmanagementandminimiseswaste

•Understandinghowtostrategicallyidentifyandpreventrepeatfraudulentactsincustomerreturns

•Quantifyingtheextenttowhichaflexiblereturnspolicyisadecidingfactorofacustomersdecisiontopurchaseaproduct

•Investigatingtheneedforalternativereturnspoliciesacrossdifferentproductrangesandretailoperationstoincreasecustomerchoicewhilstreducingfraudlikelihood

•Assessingthecost-benefitoffree-of-chargereversesolutionsduetoincreasede-commercetrafficbutincreasedreturns

Ian towell, Head Of General Merchandise Multi-Channel Returns, Tesco Plc


NEW AND ALTERNATIVE DELIVERY OPTIONSEvaluating The Latest Distribution Business Models For

Meeting The Unique Requirements Of E-Commerce & Omni-Channel Customers

DISTRIBUTION POINTS - CASE STUDIES

12.10 PRESENTATION A: Determining The Potential To Grow Omni-Channel Sales Through Dedicated E-Commerce Stores

•DarkStores:Assessingtheefficienciesofe-commerceoperationsfromdedicatedstoresandtheirsuccessesincreatinglocalresponsivedistributionnetworks

•Optimisingfulfilmentcentreandwarehouselocationstocreateacentralstockplacementthatwillreducetransittimeandmeetunpredictablecustomerdemands

12.25 PRESENTATION B: Determining The Most Effective Distribution Points To Grow Omni-Channel Sales

•Leveragingincreasingstockvolumeandgrowthbycreatingnewwarehousedistributionpointsthatrespondtobothstockmanagementanddeliveryfulfilment

•Identifyinggeographicfactorspinpointingoptimumlocationsfordistributionpointsacrossdifferingdemandsituations

Richard Beukeboom, Head Of E-commerce, Spar

12.40 Question & Answer Session12.50 Networking Lunch In Exhibition Showcase Area

END-TO-END VISIBILITYIdentifying Holistic Solutions For Meeting Customer

Expectations Around End-To-End Visibility

E-COMMERCE WEBSITES & SUPPLY CHAIN OPTIMISATION

13.50 PANEL: Evaluating How Customer Expectations For E-Commerce Websites Impact Inventory & Product Range Requirements & What Steps Supply Chain Professionals Can Take To Ensure They Are Met

•Assessingtheimportanceofimplementingintegratedinventoriestoaccuratelydeliverupdatedproductinformationtocustomersonline

•Identifyingthebeststrategytopresentproductrangewithoutoverwhelmingthecustomerwithchoicetoenhancecustomersatisfaction

•Revealingintegrationrequirementsforautomaticallyupdatedinventoriestocreatevisibilityofstockonlineanddeliveraccurateproductavailabilitytocustomer

•Determininghowtoautomaticallyupdateanddisplaycomparativepricingonretailwebsitestocaptureprice-orientedcustomermarketshare

Camiel De Lange Van Bergen, Founder & CEO, Ace & Tate

14.20 Question & Answer Session14.30 Afternoon Refreshments In Exhibition Showcase Area

END-TO-END CUSTOMER VISIBILITY

15.00 Implementing Communication And IT Technologies To Provide End-To-End Supply Chain Visibility To E-Commerce Customers

•Scrutinisingtheneedfororderjourneytransparencyforcustomerstodeterminenecessarylevelsofinvestmentfordifferentretailers

•Developingintegratedcommunicationstrategieswith3PLstoensurestepbystepcommunicationwiththecustomeronorderprogression

•Identifyingwhatthecustomerwantstoknowandwhentobetterunderstandcustomerexpectationsofvisibility

•Investigatingcommunicationtechnologysuchasmessagingandtracingtoensurebettervisibilityandrealtimedatareporting

Steve Roberts, Head Of IT, Boohoo.com


MEETING CUSTOMER EXPECTATIONS ACROSS BORDERS

Overcoming International Barriers For Communication,

Delivery & Processing To Cost-Effectively Grow Global

E-Commerce Operations

GROWING E-COMMERCE INTERNATIONALLY

15.40 Identifying Ways Of Minimising The Time & Cost Of Fulfilling International E-Commerce Orders To Grow Operations Across Borders

•Evaluatingtheincreasedriskofdeliveryfraudinremoteshoppinganddeterminingstep-by-stepmethodstoidentifyandtacklefraudulentcustomers

•Investigatinghowborderdifficultiesandcustomsdisputescanimpacttransittodevelopresponseplanstominimisedelaysandenhancejourneytransparencyforcustomers

•Detailingtheneedtodevelopcustomerreturnsservicespoliciesacrossbordersandstepstoestablisheffectiveandreliablereverselogistics

•Addressingmethodsforprocessingcurrenciesandovercominglanguagebarrierstoensurecost-effectivecustomercommunication

Gracia Amico, CEO, PetsPyjamas.com


16.20 Chair’s Closing Remarks16.30 End Of Conference

This congress presents a rare

opportunity to discuss the

very real challenges of omni-

channel retailing with peers

from across the retail industry

Senior Programme Manager,

Supply Chain Development,

John Lewis


Sponsorship Opportunities


E-Commerce & Omni-Channel: Supply Chain & Fulfilment 2015 offers a unique platform for you to deliver your message, raise awareness and network with industry leaders.

DEMONSTRATE THOUGHT LEADERSHIPWith E-commerce sales rising year-on-year, the online retail industry is a

growing area of commercial development. You may be pioneering these

advances, but do your customers know what differentiates you from your

competitors? Use targeted, editorially reviewed keynotes and case studies to

demonstrate thought leadership to your target audience.

EXCLUSIVE NETWORKING OPPORTUNITIESDepartment heads, project directors and other senior decision makers will be

networking with leading suppliers for over 5 hours throughout the congress

during the refreshment and lunch breaks, as well as hearing from selected

technical leaders in the congress room.

Thought leadership, branding and profiling are converted into contracts

through extensive face-to-face relationship building. As a dedicated congress

to the e-commerce industry, this intimate forum enables you to meet specific

job titles in one place at one time, giving you the best possible chance of

influencing key decision makers.

SHARE YOUR SUCCESSWhether you are a small or major solution provider, this is the targeted

congress to showcase your services. To apply for one of our limited

showcase opportunities, simply send a summary of your recent success and

business development aims to:

John Duggan +44 (0) 800 098 8489

[email protected]

Achieving Your Business And Marketing Objectives At The Summit

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