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CENTRO SAN ANTONIO 2013 Update July 2012 – June 2013 President: Ben E. Brewer III Operations Manager: Jimmy Richards

Downtown San Antonio Public Improvement District Update - July 2013

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Public Improvement District Year in Review 2012-2013 presentation.

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Page 1: Downtown San Antonio Public Improvement District Update - July 2013

CENTRO SAN ANTONIO

2013 Update

July 2012 – June 2013

President: Ben E. Brewer III

Operations Manager: Jimmy Richards

Page 2: Downtown San Antonio Public Improvement District Update - July 2013

Centro’s Key Services Current Level of Service

• Ambassador Amigos

• Maintenance Amigos

• Streetscaping Amigos

• Marketing & Public Relations

Page 3: Downtown San Antonio Public Improvement District Update - July 2013

Ambassador Amigos

Page 4: Downtown San Antonio Public Improvement District Update - July 2013

FY2013 PID Boundary

N

Page 5: Downtown San Antonio Public Improvement District Update - July 2013

Ambassador Amigos Current Level of Service

• 17 Ambassador Amigos,

plus • 1 Cross-trained Project Manager

• 4 Cross-trained Shift Supervisors

• Cover the entire PID area

• District is divided into 5 coverage zones

Page 6: Downtown San Antonio Public Improvement District Update - July 2013

Ambassador Amigo Zones N

Page 7: Downtown San Antonio Public Improvement District Update - July 2013

Ambassador Amigos Current Level of Service

Coverage – Monday through Sunday

• 9 A.M. - 6 P.M. 5 Ambassadors

• 12 P.M. - 9 P.M. 5 Ambassadors

– Everyday

• 9 A.M.- 9 P.M. 1 Ambassador at Alamo Plaza

1 Ambassador at River Walk Streetcar Station on River Level

1 Ambassador at Mobile Information Kiosk

• 9 A.M. – 6 P.M. 1 Ambassador at Centro Info Center

- 1 Supervisor and 1 Operations Center Staff at all times

664 total hours per week

Page 8: Downtown San Antonio Public Improvement District Update - July 2013

Ambassador Amigos Services of past 12 months

• Assisted 814,418 downtown guests, office workers and residents with directions and service needs

• Manned Mobile Information Kiosk at various locations daily

• Serve as additional “eyes & ears” for the SAPD Downtown Bicycle Patrol & Park Police

• Trained in specialized historical & geographical facts

• Available for special tours of key historical and geographic areas of downtown

• We have a total of six team members that have obtained their Professional Tour Guide Certifications.

Page 9: Downtown San Antonio Public Improvement District Update - July 2013

Ambassador Amigos Monthly Contacts

Page 10: Downtown San Antonio Public Improvement District Update - July 2013

Maintenance Amigos

Page 11: Downtown San Antonio Public Improvement District Update - July 2013

Maintenance Amigos Current Level of Service

• 35 Amigos, plus

– 1 Cross-trained Project Manager

– 4 Cross-trained Shift Supervisors

• Cover entire PID area

• District divided into 6 coverage zones

Page 12: Downtown San Antonio Public Improvement District Update - July 2013

N Maintenance Amigo Zones

Page 13: Downtown San Antonio Public Improvement District Update - July 2013

Maintenance Amigos Current Level of Service

• Amigos per zone

– Pan and Broom teams work sidewalks in assigned zones

– Six teams dedicated to pressure washing

• Four for night time bus stops & sidewalks (9pm-5:30am)

• Two day time teams for spot cleaning sidewalks (6am-3pm)

• Schedule

– Monday through Friday 8 A.M. - 5 P.M. 12 crewmembers

12 P.M. - 9 P.M. 6 crewmembers

– Saturday and Sunday 8 A.M. - 5 P.M. 7 crewmembers 12 A.M. - 9 P.M. 6 crewmembers

– 1 Supervisor and/or 1 Project Manager per shift

• Activities include:

– Pressure washing, graffiti abatement, trash bag pick-up, weed removal, gum removal

– Performed on schedule and on an as-needed basis

• 1,388 total hours per week

Page 14: Downtown San Antonio Public Improvement District Update - July 2013

Maintenance Amigos Services in past 12 months

• Collected over 57,754 bags of trash, a total of 722 tons

• Power washed in District a total of 28 million SF of sidewalks

• Power washed 10,281 bus stops

• Removed weeds from 1,667 block faces of District sidewalks

• Removed 118,631 gum spots from District sidewalks

• Removed 11,246 graffiti tags & stickers

• Provide contract maintenance services for COSA DT Operations on the River Walk

• Provide contract maintenance services for San Antonio River Authority on Museum Reach

• Provide contract maintenance services for San Antonio River Authority on Mission Reach

• Provide contract services for Pearl Farmer’s Market & Sunday in the Park

• Trained to serve as “eyes and ears” for the SAPD Downtown Bicycle Patrol and Park Police

Page 15: Downtown San Antonio Public Improvement District Update - July 2013

Streetscaping Amigos

Page 16: Downtown San Antonio Public Improvement District Update - July 2013

Streetscaping Amigos Current Level of Service

• 4 Amigos

• Schedule Monday through Friday

– 5 days per week

– 6 A.M.- 3 P.M.

– Saturday (as needed if lack of precipitation)

• Improvements include:

– 586 12” terra-cotta pots on light poles

– 60 clusters of 3 large pots on sidewalks & in plazas

– 86 12” terra-cotta pots on stair rails between street &

River Walk

– 3 concrete planters at the River Walk Street Car

Station

• 160 hours/week

Page 17: Downtown San Antonio Public Improvement District Update - July 2013

Streetscaping Amigo Work Areas

Legend Clusters of pots

Pots on

handrails

Pots on

lampposts

Page 18: Downtown San Antonio Public Improvement District Update - July 2013

• Planted 1,938 bougainvillea plants

• Planted 3,230 pansies

• Planted 3,230 petunias

• Regularly pruned, fertilized and treated for insects

• Dispensed thousands of gallons of water to supplement rainfall

• Regularly replaced missing and dead plants as necessary

Streetscaping Amigos Services in past 12 months

Page 19: Downtown San Antonio Public Improvement District Update - July 2013

• Downtown “Need Help” Rack Card

• Maintained Mobile Information Kiosk

• PID Information Resource

• Website Maintenance

• Media Exposure for Amigos

• Special Event Participation

• Partnership Opportunities

• Maintained Mobile App for smart

phones

• Dedicated e-newsletter

• Facebook and Twitter presence

Marketing & Public

Relations Services in past 12 months

Page 20: Downtown San Antonio Public Improvement District Update - July 2013

FY2013 Special Projects

& Capital Improvements

• Continued to fund the grackle “relocation” program

• Purchased 15 iTouch PDA’s for the tracking of questions and information asked of our Public Service Representatives. The units are also used to conduct landscaping survey for COSA on River Walk, at Milam Park, and Travis Park

• For the past 12 month all Amigos have worn Pedometers while performing their duties. This resulted in 56,849 miles walked or the equivalent of walking around the earth’s equator over 2 times.

Page 21: Downtown San Antonio Public Improvement District Update - July 2013

FY2013 Budget

Income

• Private Assessments - $1,965,674*

• City/CPS Assessment - 155,515

• By contract (VIA, County ) - 206,343

• Other (Delinquent, P&I)- 23,500

Expenses

• Management/Admin - $ 352,000

• Operations - 97,000

• Maintenance - 969,000

• Ambassadors - 685,000

• Landscaping - 250,000

• Marketing/PR - 100,000

• Centro Bridge - 100,000

• Capital/Contingency/Reserve - 175,000

* Based on assessment rate of $0.12/$100 for commercial valuation & $0.09/$100 for residential valuation

Page 22: Downtown San Antonio Public Improvement District Update - July 2013

Additional Service Contracts

River Walk Sanitation Services Current Level of Service

• Amigos on the River Walk

- City of San Antonio Contract Service

- Three 2-man teams clean River Walk on a daily basis

- 14 Amigos

• Schedule

– Monday through Sunday 6 A.M. - 10 A.M. 6 crewmembers

2 P.M. - 8 P.M. 6 crewmembers

– 1 Supervisor and/or 1 Project Manager per shift

• Activities include:

– Elevator cleaning, graffiti abatement, trash & brush pick-up, trash can tipping, trash removal

– Performed on schedule and on an as-needed basis

• 540 total hours per week

Page 23: Downtown San Antonio Public Improvement District Update - July 2013

Additional Service Contracts

Museum Reach

Current Level of Service

• Amigos on Museum Reach of San Antonio River

- San Antonio River Authority Contract Service

- 7 Amigos

• Schedule

– Monday through Sunday 8:00 A.M.–5:00 P.M. 4 crewmembers

– 1 Supervisor and/or 1 Project Manager per shift

• Activities include:

– Trash & brush pick-up, trash can tipping & trash removal

• 224 total hours per week

Page 24: Downtown San Antonio Public Improvement District Update - July 2013

Additional Service Contracts

Mission Reach Current Level of Service

• Amigos on Mission Reach of San Antonio River

- San Antonio River Authority Contract Service

- 7 Amigos

• Schedule

– Monday through Sunday 7:00 A.M.– 4:00 P.M. 4 crewmembers

– 1 Supervisor and/or 1 Project Manager per shift

• Activities include:

– Trash & brush pick-up, trash can tipping & trash removal

• 224 total hours per week

Page 25: Downtown San Antonio Public Improvement District Update - July 2013

FY2014

Public Improvement District

Re-Authorization

• Centro SA & Downtown Alliance participated with other PID property owners on a committee to explore renewal options

• Downtown Alliance led the petition effort to re-authorize the PID for a new 10-year term

• Petition calling for the re-authorization represented 68% of the total valuation and 56% of the owners of record for properties located in the PID

• On May 30th, 2013, the City Council approved the re-authorization of the PID for the new 10-year term to begin October 1, 2013

• District boundary expands to the West, North and South

Page 26: Downtown San Antonio Public Improvement District Update - July 2013

FY2014 PID Boundary

Page 27: Downtown San Antonio Public Improvement District Update - July 2013

FY2014 Service Proposal for

Ambassador Amigos

• Similar service level as in FY2013 with

emphasis on strategic allocation of

manpower at key, high-traffic locations

• Addition of three positions to service expansion of District to west, north and south and possible increase of additional manpower in the District contingent on final assessed values

Page 28: Downtown San Antonio Public Improvement District Update - July 2013

FY2014 Service Proposal for

Maintenance Amigos

• Similar level of services as provided in FY2013

• Increased use of mechanical cleaning equipment in low pedestrian traffic locations to increase speed of operations

• Addition of ten positions to service expansion of District to west, north and south and possible increase of additional manpower in the District contingent on final assessed values

Page 29: Downtown San Antonio Public Improvement District Update - July 2013

FY2014 Service Proposal for

Streetscaping Amigos

• Service & maintenance of existing planters &

plant materials installed through FY2013

• Continued maintenance of planters on Alamo

Plaza, Travis Street and Convention Plaza per

partner relationships

• Addition of one position to service expansion area of District to West, North and South with installation and service new planter clusters and former contract area

• Purchase and install new planter clusters in other areas at strategic locations in District contingent on final assessed values

Page 30: Downtown San Antonio Public Improvement District Update - July 2013

Proposed FY2014

Project & Capital Improvements

• Partner with other organizations to implement

Downtown Strategic Plan with focus on

housing, parking, hospitality & job attraction

• Assist with funding for downtown capital

projects (furniture, signage, lighting, etc.)

• Funding to replace and repair District equipment

• Creating a Business Recruitment and Retention Plan and implementation of same

• Develop a Marketing & Messaging Plan for Downtown and the center city and implementation of same

Page 31: Downtown San Antonio Public Improvement District Update - July 2013

FY2014 Budget Income

• Private Assessments - $3,123,561*

• City/CPS Assessment - 247,218

• By contract (VIA, County ) - 541,661

• Other (Delinquent, P&I)- 37,500

Expenses

• Management/Admin - $ 500,000

• Operations - 125,000

• Maintenance - 1,200,000

• Ambassadors - 750,000

• Landscaping - 400,000

• Business Recruit & Retain - 300,000

• Marketing/PR - 300,000

• Capital Projects 300,000

• Equipment/Contingency/Reserve - 175,000

* Based on assessment rate of $0.15/$100 for commercial valuation & $0.09/$100 for residential valuation (2012 valuations)

Page 32: Downtown San Antonio Public Improvement District Update - July 2013

FY2014

Centro San Antonio

Board of Directors

• David Barnett

Simon Group & Weston Centre

• Bill Brendel

Crockett Hotel

• Diane Coliz

Milam Building

• Tom DeBrooke

Credibility Sharing

• Alfredo Flores Jr.

Alamo Music

• Priscilla Gonzaba (Sect’y/Treasurer)

Rivercenter Mall

• Stan McCormick

Frost Bank

• Jim Mery (Ex-Officio)

City of San Antonio

• Jim Quinn

Marriott Hotels

• Roland Polanco

Delivery Market

• June Reedy

Resident

• John Reinhart

Hixon Properties

• Nancy Russell (Chair)

Cambridge Realty

• Don Ryden

Baptist Healthcare

• Jack Suneson

Marti’s

• Tammy Peacock-Werline

Hard Rock Cafe

• Ben E. Brewer III (President)

Centro San Antonio

• Jimmy Richards (Operations)

Centro San Antonio

Page 33: Downtown San Antonio Public Improvement District Update - July 2013