Do you Know what you Don’t Know about

“First Line, First Time Managers™”?

By Frances Kazan

Do you know what affects productivity more: - The quality of the Team? or - The quality of the Plan?

Answer: An A-Team with a B-Plan achieves more than a B-Team with an A-Plan

B-Team + A-Plan

A-Team + B-Plan

Do you know that First Line Managers are pivotal to the success of every organisation?

First Line Managers are the core talent that form the foundation for the organisation’s success!

Do you know that most often successful individual contributors when promoted to First Line, First Time Management positions fail?

Do you know that the transition from successful individual contributor rarely translates into effective “First Line, First Time Managers™” because very little up-skilling takes place?

Do you know that deliberate learning is crucial so that “First Line, First Time Managers™” know what to expect in order to adjust quickly and transition effectively?

Do you know that First Line Managers are responsible for:

Employee Performance & Retention?

Customer Satisfaction?

Workplace productivity?

Do you know that First Line Managers are all those individuals who oversee the work of others?

• All first line / first tier managers • All first time managers • Team leaders • Call centre managers• Office managers • Supervisors • Project coordinators and other team coordinators • Foremen• Coordinators and administrators • Even the personal assitant

Do you know that “First Line, First Time” Managers ™ need to manage:

others’ perceptions

gain respect and commitment from direct reports

frame new roles and responsibilities

exercise authority

determine the extent of personal relationships

If you want to make your BEST BETTER then this tried and tested workshop may be of interest to you: The Fundamentals of Leadership for “First Line, First Time” Managers ™

We are offering a SPECIAL Price for OCTOBER AND NOVEMBER 2013 ONLY

3-DAY MANAGEMENT WORKSHOP FOR R4,995 per delegate (excl. VAT)

Limited place available

Maximum 15 people in workshop – first come first served!

• Experience immediate improvement in employee performance and team cohesion

• Observe increased organisational productivity and better customer satisfaction

• Don’t Delay – Build Your First Line, First Time Managers Today!

BOOK NOW! frances@hitw.co.za / 0833950292

WHAT? (Key Areas)

The Fundamentals of Leadership for “First Line, First Time” Managers ™ covers;• Role of a Manager and Leadership Styles• Interpersonal Communication• Managing Meetings/Briefings• 5 Stages of Effective First Line Management • Induction / On-boarding of Staff• Effective Delegation. Time Sensitivity, Problem Solving

and Decision-Making • Dealing With Poor Performance.• Understanding Motivation - 10 Ways to Motivate Team.

• Welcome – Introduction, Check-in and Icebreaker

• How to be a great manager through strong leadership

• How to manage and organize your department to meet organizational goals

DAY 1

• How to manage your employees and build a strong team

• How to hire and retain the right people • How to deal with conflict, problems (diversity)

and difficult employees

DAY 2

• How to put it all together – delegate, manage time, solve problems and make decisions

• How to get your point across through the art of business communication

• Summary, FAQ and Check Out

DAY 3

WHY? (Objectives) Managers attending this course will learn how to:

• Create a culture of inquiry, actively involve more experienced team members, and set clear goals and objectives

• Gain respect and commitment from direct reports and build moderate level of team cohesiveness

• Establish authority by improving expert and referent power, avoid micromanaging, and empower employees as well as frame roles and responsibilities through increased self- knowledge, communication, and feedback

• Maintain personal relationships without alienating other team members• Understand the importance of role and key result areas of performance.• Manage the transition into management.• Assess leadership style and how it impacts on team.• Perform the different leadership styles necessary to motivate individual needs.• Assess team to understand their motivational needs.• Plan, organise and implement tasks, to ensure workloads and deadlines are met.• Produce a plan of action for monitoring performance.• Set and agree goals, with a clear understanding of expectations.• Understand the golden rules for giving and receiving feedback.• Delegate effectively by using a proven, tried and tested system.• Deal with poor performance in a positive manner to increase productivity.

THE COURSE FACILITATOR

Frances Kazan MBA (UK - 2005), 20+ yrs. of teaching, lecturing and training career seekers and managers. Began teaching Accounting and Economics to Matrics, followed by start-up recruitment consultancies, to current business coaching and talent management, organizational development and turn around strategies to reduce unwanted staff turnover. She is also lecturing at well-known business schools.

WHEN?• 15–10 October 2013 OR• 12-14 November 2013

Don’t miss this amazing opportunity to turn your “First

Line, First Time” Managers into your A-Team

Contact Details • The Oval Office Park, Newlands Building.

Sloane Street, Epsom Downs, Bryanston, Johannesburg

Location

• + 27 (11) 467-9496 / +27 (83) 3950292Voice

Contact

• frances@hitw.co..za Mail Contact

• www.hitw.co.zaWebsite