Diy review monitoring

www.BeyondIndigoPets.com

DIY Review MonitoringBeyond Indigo offers easy monitoring options


Why should you monitor online reviews?

Nearly 97% of consumers now use online media when researching products and services in their local area.

84% of consumers aged 18-34 say online reviews influence their decision to purchase products or use services.

Approximately 79% of consumers trust online reviews as much as personal recommendations.

**Statistics from http://www.biakelsey.com/company/press-releases/100310-nearly-all-consumers-now-use-online-media-to-shop-locally.asp, http://www.marketingcharts.com/wp/topics/asia-pacific/8-in-10-americans-agree-that-online-reviews-influence-their-purchases-25761/, and http://kernagency.com/roinsider/earning-consumer-trust/


Why would you need software to help?

The best way to handle a negative review is to reach out to the client as soon as possible and work to resolve the complaint.

The sooner the issue is addressed and resolved, the more likely the client will remove or amend the review in your favor.

Currently, there are more than a dozen review sites relevant to veterinary practices.

Manually monitoring each site is extremely time consuming and inefficient.


Why would you need software to help?

Beyond Indigo’s review monitoring system is easy to set up, easy to use, and highly efficient.

Let’s take a look…


DIY Review Monitoring System

Within one week of enlisting Beyond Indigo’s assistance, clients gain access to our system and begin to receive email notification every time a new review is posted online:


Users are taken directly to their clinic’s dashboard where they are given four current status reports:

A pie chart breakdown of where their current reviews are posted assisting them with areas to most closely monitor




A bar graph showing the number of each type of star rating.




A bar graph showing the number of new reviews generated each of the past six months.




A chart listing the total number of reviews and current score for each site that calculates an average.



Clients are provided with links to and information on every review in one convenient place:




Our system also provides email templates for clients wishing to conduct an email campaign to generate new reviews:


Exceptional Value

Why use Beyond Indigo’s review monitoring system? Ease of set up – within one week clients can be receiving

notifications and accessing the system Ease of use – clients can access their dashboards and use all

the features or do nothing and still reap the benefits through email

Efficiency – No need to comb the web for new reviews Data-driven decision making made easy – Current reports

available anytime the client logs in and needs to know current statistics.

Empowerment – Clients can take control of their own online reputation managing


Additional Support

What if clients need more support? Clients who need assistance claiming and updating their

review sites or who are unsure how to handle negative reviews or who have staff in need of additional training to generate staff buy-in, would benefit from Beyond Indigo’s comprehensive Online Reputation Managing Program which provides:

Claiming and updating of 8 major review sites Access to the DIY Review Monitoring system Personalized consultation services Print materials for generating new reviews Staff development training Ongoing monitoring of ORM progress Access to Enhanced ORM Maintenance program for ongoing support


Additional Support

Who can I contact for more information? While our review monitoring system gains its strength from

being automated, our consultation services gain their quality from being run by a live person!

For more information on Beyond Indigo’s DIY Review Monitoring System or the comprehensive ORM Program, contact our ORM Specialist, Ann Pearson:[email protected] ext 322

Ann specializes in empowering veterinary clinics to manage their online reputations. She provides reputation managing services, consultation services, and staff development training on quality online reputations and maintaining a strong online presence.


Contact Us

Interested in this business Partnership?Contact Kelly Baltzell, CEO of Beyond Indigo

[email protected] 877-244-9322 ext 123

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Diy review monitoring