DIGITAL TRANSFORMATION ROADMAPfor enterprise business

ENGAGE YOUR CUSTOMERS

Build the infrastructure to enable customer engagement, such as telemetry, a 360-degree view of the customer, and modern commerce systems

Drive viral find, try and buy opportunities that help cross-sell and up-sell, and build these capabilities into product services

Ensure core services are API (Application Platform Interface)-enabled to allow simpler integration of the platform

ENGAGE YOUR CUSTOMERS (CONT.)

Add self-service with bots in customer support

Case Study: See how Max Healthcare engaged their customers

EMPOWER YOUR EMPLOYEES

Transform business processes for marketing, finance, HR and others, and make the processes easier to use and more intuitive across platforms

Reinvent collaboration productivity with Office 365

Enable data-driven culture with curated, easy-to-access data

EMPOWER YOUR EMPLOYEES (CONT.)

Provide mobile experience on any device

Case Study: See how Sri Chaitanya Schools empowered their employees

OPTIMIZE YOUR OPERATIONS

Modernize application portfolio, processes and skills

Migrate to the cloud by prioritizing highest opportunities to

fund transformation

Focus new automation on the highest opportunities to

eliminate manual work

Case Study: See how NIIT optimized their operations

TRANSFORM YOUR PRODUCTS

Help the company transition from licensed revenue to usage and consumption models

Track and analyze daily, weekly, and monthly active users

Incenting the sales force and partners on product and services

used by the customer instead of products and services sold

Case Study: See how Amway transformed their products

THANK YOU!

Reference: https://www.microsoft.com/en-in/about/digital-transformation/