Winning the Talent War in Business

Process Outsourcing

By Bill Sheridan, CAEBusiness Learning Institute

bli.cnf.io

Your learning journey

Bill Sheridan, CAEThe Business Learning Institute

GAAP AICPAPCAOB

GAASGL

IRS

P&L

CGMAIFRS

GASB SEC

FASB ROI FAF

IASB

SAS M&A

CIMA

LIFO

PAT

BPOCAS

FAOOutsourced accounting

CFO advisory services

Poll: What do you call this stuff?

Poll: In terms of annual revenue,

how big is your BPO practice?

Poll: How many staffare in your BPO practice?

$500 billion

8 percent

Favorable labor costs

Proximity to customers

State tax incentives

Reduced costsStandardized

processes

Source: Frey & Osborne,“The Future of Employment,” Oxford University

Race against the machines?

Bill Sheridan, CAEThe Business Learning Institute

Firm value chain

Input Data

Assemble &

VerifyReport

Analyze &

Interpret

Advise & Consult

Higher value and future focus

Lower value and historical focus

Client accounting services pyramid

“We are on the verge of an entirely new model of service delivery comprising robotic and cognitive process automation, the Internet of Things, and digital IT management. This intersection of traditional outsourcing and the innovation storm could amplify value for those organizations that can correctly harness it, and this will likely lead to ever increasing uses of outsourcing, even as it reinvents itself.”

Respond lightning fast Access an encyclopaedic

memory Stay awake 24 x 7 x 365 Remember conversations Analyze on the fly Continually learn and improve

Advantage, machines

Source: AccountingWEB

Intuition Political acumen Challenging Reading the back story Who’s who? Probability of change Culture What’s in it for me?

Advantage, humans

Source: AccountingWEB

“Professional judgment and expertise is not replaceable by machines.”

— Cathy EngelbertCEO, Deloitte

“Humans should only do work that only humans can do.”

Peter Sheahan

The researchThe latest research inside and outside the CPA profession re-affirms the top competencies and skills needed by accounting and finance professionals.

Top skills that accounting and finance professionals need today

BLI Research in 2015 with over 1,000 responses from all segments of the CPA profession identified these top skill needed to be successful in these rapidly changing times. This confirms and reinforces the research from the Conference Board, AICPA’s CPA Horizons 2025 report, Bersin, and Burrus Research.

75% covered by these

top 5 skills

CGMA follows The Bounce

Level 1 Individual Contributor

Level 2 Contributor

Level 3 First Level Leader - Manager

Level 4 Second Level Leader

Level 5 Senior Leader / Partner / Executives

Competencies

Career ladder / pathsCompetencies and content, mapped

Sample five-level BPO/FAO curriculum

Collaboration and partnering

Business development

Communication, Problem solving

Project Management

Change management

Strategic thinking, productivity and prioritization

Driving performance

Priority skillsand

competencies

www.blionline.org

Source: “High Impact Leadership Development,” Bersin & Associates, October 2011.

Poll: How would you describe your practice's learning /

career development strategy?

Poll: What is your BPO practice's biggest talent

challenge?

The faster you go, the farther ahead you have to

look.

Poll: What's your biggest insight

from this session?

Questions?

Download these slides:

Slideshare.net/BillSheridan

Follow me: MACPA’s blog: CPASuccess.com Facebook.com/BillSheridan LinkedIn.com/in/BillDSheridan Twitter.com/BillSheridan YouTube.com/BillSheridan SlideShare.net/BillSheridan Flickr.com/photos/Sheridan

Winning the TalentWar in Business Process Outsourcing