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Developing Procedures and Governance Policies for Social Media Applications and Ensuring Privacy Protection
Infonex’ Government Web 2.0and Social Media
Dominic JaarLegal counsel, Ledjit Consulting inc.
April 7, 2023
Agenda
April 7, 2023
Background - ExternalProfiles on most platforms
Social networkingFacebookLinkedInPlaxoetc.
Wikis: Wikipedia, etc.ForumsBlogs
X employees
April 7, 2023Infonex’ Government Web 2.0 and Social Media 4
IssuesConfidential information
FinanceSecurityPrivilegeSecrets
Intellectual PropertyReputationLiabilityTime theft
April 7, 2023Infonex’ Government Web 2.0 and Social Media 5
RealityIndividuals
High usageUser-friendlyTrendy and viral
Low understandingLawsImpactsUnderlying technologies
TechnologiesUncontrollable
AnonymityThird party
Unavoidable“Right”
Last “forever”
April 7, 2023Infonex’ Government Web 2.0 and Social Media 6
Background - InternalInteractive and customizable intranet
Look and feelWidgets
ProductivityNews
WikisForumInternal blogHuman capital managementMetacrawler
April 7, 2023Infonex’ Government Web 2.0 and Social Media 7
IssuesConfidential information
FinanceSecurityPrivilegeSecrets
Intellectual PropertyReputationLiabilityTime theft
April 7, 2023Infonex’ Government Web 2.0 and Social Media 8
RealityIndividuals
Lower usageImpactPartial anonymity
Higher understandingEducation Policy Laws
TechnologiesControllable
Partial anonymityIn-housePrivilege
Moderated
April 7, 2023Infonex’ Government Web 2.0 and Social Media 9
Solution = Web2.0 policyExternal blog, forum, wiki, online hosting, chat, etc.Recommendations, Expectations and Requirements
ContentCorporate equipment and servicesBusiness hours
PerformanceSpeaking on behalf of corporation
IdentificationAssociationRemuneration/Rewards
Personal responsibilityEducation
Best PracticesGuidelines
April 7, 2023Infonex’ Government Web 2.0 and Social Media 10
Solution = T&C + Moderator
April 7, 2023Infonex’ Government Web 2.0 and Social Media 11
Solution = Policies integration
April 7, 2023Infonex’ Government Web 2.0 and Social Media 12
Solution = TechnologyNo
Print ScreenshotSaveEmail
LogLimited access
HistoryTraceabilityUsernamePassword
April 7, 2023Infonex’ Government Web 2.0 and Social Media 13
Next step...Engaging with the outside
Service providers and vendorsCustomers
UsesCorporation
CommunicationNoticePromotionPublicityR&D
CustomersCommentsComplaintsIdeas
April 7, 2023Infonex’ Government Web 2.0 and Social Media 14
April 7, 2023
Privacy issues
Infonex’ Government Web 2.0 and Social Media 15
PIPEDA reviewPart and Schedule 1
Private sectorGovernment
Privacy Act
Personal informationAbout an identifiable individual who is an employeeExcluding business id information
In the course of commercial activityCollected, used or disclosed
Key ConceptsConsentLimited collectionLimited useSafeguards
April 7, 2023Infonex’ Government Web 2.0 and Social Media 16
Liability and Enforceable Interests
LiabilityMisuse of informationDisclosure of private informationOpinion information
Enforceable interestsDisclosure of confidential informationDisclosure of personal informationHarassment
April 7, 2023 17
Different casesLoyalty and whistleblowing
“My employer sucks”“My employer violates the law”“My Department wastes the government’s money”
Identity and opinionI work for Department X and I
like to sleep with animals hate big corporationsam telling you that 1 + 1 = 3
April 7, 2023 18
No contractual leverageHow to deal with
former employeesanonymous publications
SolutionsBreach of confidenceDefamation & intentional interferenceCopyright and TM infringementBreach of statuteBreach of special convenant
April 7, 2023 19
Questions?
Dominic [email protected]